YDUQS

Auditor

• Planejar, executar e supervisionar trabalhos de auditoria interna, assegurando conformidade com normas, legislações e regulamentos aplicáveis, bem como com o plano anual de auditoria;
• Avaliar riscos, processos e controles internos, identificando deficiências e propondo recomendações práticas para aumento da eficiência, mitigação de riscos e prevenção de perdas;
• Realizar reuniões de trabalho com gestores e equipes auditadas, compreendendo processos, coletando informações e discutindo causas raiz das deficiências identificadas;
• Elaborar relatórios executivos de auditoria, comunicando achados relevantes, recomendações e planos de ação robustos à gestão e à Alta Administração (Conselhos, Comitês e Diretoria);
• Monitorar a implementação dos planos de ação e recomendações de auditoria, validando a efetividade das medidas de remediação e identificando deficiências não solucionadas;
• Executar testes de auditoria e controles com base em evidências documentais, observações e entrevistas, assegurando independência e objetividade;
• Participar de auditorias especiais, projetos e demandas extraordinárias, apoiando a gestão na análise de riscos emergentes ou situações críticas;
• Colaborar na atualização de metodologias, normas e melhores práticas de auditoria interna, contribuindo para a melhoria contínua da função;
• Acompanhar mudanças em legislações, regulamentações e normas contábeis, assegurando adaptação dos processos internos da organização às novas exigências;
• Desenvolver papéis de trabalho, materiais de planejamento e documentação de auditoria, garantindo rastreabilidade, consistência e qualidade dos registros.

Pessoa Auditora Interna Sênior

Marketing

• Ensure alignment between the brand's business objectives and media strategies, working integrally with other Marketing areas;
• Ensure that the media strategy rationale is applied to the creative direction and the brand's business plan;
• Develop strategic investment recommendations based on market data, competitor analysis, consumer behavior, and historical results;
• Identify brand growth opportunities through audience studies, research, and competitive analysis;
• Develop strategic media plans (online and offline) in partnership with the internal team and advertising agencies;
• Lead campaign monitoring forums with internal teams, agencies, and strategic partners;
• Ensure alignment between planning, execution, measurement, and reporting/accountability of media investments;
• Evaluate trends, formats, technologies, and innovation opportunities in media, proposing tests and pilot projects aligned with brand objectives;
• Define and monitor metrics for awareness, consideration, and business outcomes, ensuring correct measurement of media contribution across the funnel;
• Conduct critical performance analyses and propose continuous optimizations of strategy, channels, audiences, and investments;
• Prepare and deliver executive presentations for strategic audiences and senior leadership, communicating results, analyses, and recommendations clearly and assertively;
• Lead and develop the team, promoting technical skill development, performance monitoring, and professional growth of team members.

Marketing and Media Coordinator – Brandformance Focus

Compliance

• Support monitoring of regulatory changes and guidance from the Ministry of Education (MEC);
• Analyze and verify data for entry into the official MEC systems;
• Assist in updating the area’s controls and performance indicators;
• Enter and validate information in the e-MEC system, ensuring data quality and compliance;
• Complete protocols and forms related to regulatory processes for Higher Education Institutions (HEIs) and courses;
• Monitor the progress of regulatory processes in the e-MEC system and support deadline tracking;
• Respond to tickets and requests received through the ServiceNow platform, providing support to the involved teams.

Junior Academic Services Analyst – Regulatory Shared Services Center

Business Analyst

• Coordinate alignment of communication journeys with the company's main requesting areas, ensuring a clear understanding of needs and greater efficiency in communication execution;
• Lead alignment meetings with Business Units (BUs), interfacing among stakeholders for planning, execution, monitoring, and control of communications;
• Ensure adherence to processes related to communication requests, maintaining organization, standardization, and quality of deliverables;
• Monitor metrics and KPIs related to message sends and the dissemination of communications, proposing continuous improvements to optimize results;
• Develop strategies to reduce send volume, optimize the use of higher-cost channels, and decrease contact rate;
• Ensure agreed deadlines are met and the quality of deliverables produced by areas involved in communications;
• Supervise, coach, and guide the team, overseeing activity execution and promoting high operational performance.

Senior Campaign Management Analyst – Focus on Communication Planning

• Apoiar o alinhamento das jornadas de comunicação junto às áreas demandantes da companhia, contribuindo para o entendimento das necessidades e para a eficiência das entregas de comunicação;
• Participar das reuniões de alinhamento com as BUs e áreas parceiras, apoiando o planejamento, acompanhamento e execução das comunicações;
• Acompanhar os processos relacionados às solicitações de comunicação, garantindo organização, cumprimento de fluxos e qualidade nas entregas;
• Auxiliar no monitoramento de indicadores e KPIs das comunicações e disparos, contribuindo com análises e oportunidades de melhoria;
• Apoiar iniciativas voltadas à otimização dos canais de comunicação, buscando maior eficiência nas ações e melhor experiência para o público;
• Contribuir para o acompanhamento dos prazos e alinhamentos entre as áreas envolvidas nas comunicações;
• Atuar de forma colaborativa com o time, apoiando as rotinas operacionais e contribuindo para a execução das demandas da área.

Analista de Gestão de Campanhas Júnior – Foco em Planejamento de Comunicação

Communications

• Produce, review and distribute informative content such as announcements, newsletters, academic notices and internal campaigns;
• Ensure clear, empathetic and effective communication with students throughout the entire academic journey;
• Work in partnership with academic departments, the registrar’s office, marketing and student services to ensure information alignment and consistent messaging;
• Support initiatives aimed at student engagement, satisfaction, retention and experience;
• Monitor the student journey, identifying opportunities to improve communication flows and channels;
• Map recurring student questions and propose continuous improvements to communication processes;
• Update and organize knowledge bases, FAQs and student support materials;
• Contribute to strengthening the relationship between the institution and its audiences.

Student Relationship Analyst (Mid-level) – Communication Creation Focus

• Produzir, revisar e divulgar conteúdos informativos, como comunicados, newsletters, avisos acadêmicos e campanhas internas;
• Garantir uma comunicação clara, empática e eficiente com os alunos ao longo de toda a jornada acadêmica;
• Atuar em parceria com áreas acadêmicas, secretaria, marketing e atendimento, assegurando alinhamento das informações e consistência na comunicação;
• Apoiar ações voltadas para engajamento, satisfação, retenção e experiência do aluno;
• Acompanhar a jornada do estudante, identificando oportunidades de melhoria nos fluxos e canais de comunicação;
• Mapear dúvidas recorrentes dos alunos e propor melhorias contínuas nos processos comunicacionais;
• Atualizar e organizar bases de conhecimento, FAQs e materiais de apoio ao aluno;
• Contribuir para o fortalecimento do relacionamento entre a instituição e seus públicos.

Analista de Relacionamento com Aluno Júnior – Criação de Comunicação

Customer Success Manager

• Analyze students' communication behavior and consumption profiles, proposing more accurate strategies for activation and engagement;
• Create mailings and develop automated communication journeys using digital marketing automation tools;
• Execute communication sends across different channels such as email, SMS, WhatsApp, push notifications and social audiences;
• Monitor, measure and analyze the results of communications and campaigns carried out;
• Develop solutions aimed at automating managerial processes to promote greater operational efficiency;
• Create mechanisms and controls to reduce risks related to incorrect sends and communications;
• Ensure the team correctly registers campaigns on the platforms used;
• Ensure processes are automated in an efficient, secure and organized manner;
• Develop solutions with AI and new technologies to optimize routines and speed up the team's work;
• Set up error controls and support A/B testing to optimize campaigns;
• Participate in planning and alignment meetings with partner areas on strategic and sensitive topics;
• Research and disseminate technological trends and innovations that may generate improvements for the area.

Junior CRM Analyst – Exclusive for People with Disabilities

Human Resources

• Management of the Trilhar Program (Employee Experience) - Lead the schedule and execution of surveys (Overall Experience, Engagement, eNPS, Diversity, LNPS, Employer Branding, Onboarding, among others), ensuring quality, adherence and strategic relevance;
• Platform and Technology Management (Medallia and SMTTECH) - Act as the focal point with external partners to evolve the Employee Experience tool, ensuring efficiency, innovation and alignment with business needs;
• Strategic analysis of experience data - Structure, analyze and interpret quantitative and qualitative data, identifying: drivers of engagement and eNPS; critical themes; perceptions of leadership, culture and work environment; translate data into actionable insights, explaining the “why” behind the results;
• Management of strategic projects (People & Management PMO) - Lead the structuring, planning, execution and monitoring of the area’s priority projects, ensuring consistent deliveries, deadlines and business impact;
• Support for executive decision-making - Build high-level reports and presentations for leadership, translating complex data into clear, objective, action-oriented narratives.

Senior Analyst in Employee Experience – Data Focus

Operations

• Coordinate the operational performance management of partner support and service areas;
• Ensure operational quality through monitoring of metrics, processes, and critical routines;
• Lead onboarding initiatives, training, upskilling, and periodic refreshers for teams;
• Support operational sustainment, promoting stability, efficiency, and continuous improvement;
• Monitor the efficiency of partner support channels, ensuring productivity and service quality;
• Manage partners and outsourced operations, monitoring performance, compliance, and SLAs;
• Develop action plans aimed at reducing errors, rework, and operational risks;
• Drive operational improvement projects, automation, and efficiency gains;
• Ensure adherence to company policies, processes, and quality standards.

Distance Learning Operations Coordinator

Growth Marketing

• Realizar análises financeiras profundas com base em dados históricos, apoiando decisões estratégicas;
• Diagnosticar oportunidades e riscos na base de alunos a partir da análise de comportamento financeiro, histórico de retenção e performance comercial;
• Liderar estudos com foco em crescimento de receita, como desenvolvimento de novos produtos, estratégias de upsell/cross-sell, melhoria do ticket médio e redução de churn;
• Apoiar as ações acadêmicas com foco em receita, contribuindo com propostas que aumentem a rentabilidade por meio da contratação de créditos, serviços ou ajustes de grade;
• Analisar a capacidade de pagamento dos alunos utilizando bases internas e externas, identificando padrões e segmentações que orientem políticas de preço ou concessão;
• Monitorar o consumo do orçamento de bolsas, avaliando desvios, propondo correções e garantindo a sustentabilidade financeira das ações de incentivo;
• Elaborar apresentações executivas com clareza de narrativa, adaptando a comunicação ao público (diretoria, operação ou áreas parceiras), com foco em receitas, ticket, inadimplência, arrecadação e oportunidades emergentes;
• Trabalhar em colaboração com áreas-chave como Permanência, Finanças, Cobrança e as unidades de negócio (BUs), assegurando o alinhamento das estratégias de receita com os objetivos institucionais.

Senior Analyst – Strategy and Revenue Growth

Analyst

• Receive, organize, and keep up-to-date the documentation of pedagogical mediators (tutors/instructional facilitators);
• Liaise with the People & Management and Attraction & Selection teams, ensuring end-to-end flow of hiring processes;
• Monitor deadlines and stages of selection processes, ensuring compliance with institutional guidelines;
• Support the monitoring and updating of the area’s indicators/KPIs, contributing to analysis and continuous process improvement;
• Assist in communicating and aligning administrative and academic requests with regional and corporate teams.

Mid-level Academic Analyst – Academic Processes

Administrative Assistant

• Respond to internal requests related to the evaluations area;
• Assist with actions and projects carried out by the team;
• Support the handling of service requests (tickets);
• Monitor and follow up on reports;
• Manage spreadsheets and system access;
• Provide support for academic operations and to the immediate department leadership.

Administrative Assistant I – Temporary

• Realizar a interface constante com áreas parceiras (como Mídia, Comercial e Produto) para alinhar estratégias e garantir a fluidez da comunicação;
• Apoiar na análise de dados sobre a captação de alunos para identificar tendências e oportunidades de melhoria;
• Acompanhar os principais indicadores de performance ao longo de todo o funil de captação;
• Auxiliar na construção de relatórios e apresentações para as áreas parceiras e para a liderança;
• Contribuir com a geração de insights e recomendações para a otimização dos resultados.

Analista de Captação Pleno – Foco em Dados

• Plan, execute, and optimize commercial student acquisition campaigns with a focus on maximizing conversion;
• Develop complex communication briefs and lead creative direction;
• Manage the campaign calendar, ensuring deadlines are met and relationship cadence is maintained;
• Review and approve produced materials, ensuring the brand’s tone of voice;
• Serve as the main point of contact with partner teams, ensuring alignment of actions;
• Map and critically analyze the candidate journey throughout the acquisition funnel;
• Lead campaign performance analysis, prepare performance reports, and implement corrective action plans;
• Manage marketing automation workflows, database segmentation, and lead-nurturing strategies.