YDUQS

Manager

• Lead teams responsible for student support and certification processes;
• Ensure excellence in the student journey by delivering quality, speed, and effective resolution in all interactions;
• Monitor and develop performance, quality, SLA and student satisfaction indicators;
• Drive continuous improvement of operational processes, promoting greater efficiency and integration across departments;
• Manage administrative requests and support the financial monitoring of the operation;
• Design and implement action plans to improve the area's results;
• Lead transformation and operational restructuring projects;
• Develop and engage teams, fostering a culture of excellence, accountability and customer focus;
• Work closely with partner areas to ensure alignment and fluidity of processes;
• Identify opportunities to improve the student experience and propose innovative solutions to increase satisfaction and retention.

Continuing Education Manager

Systems Engineer

• Analyze technical tickets related to incidents and requests;
• Participate in root-cause analyses of incidents;
• Contribute to initiatives that support internal operational routines.

Junior Systems Analyst – Operations and Support Focus

Affiliate Manager

• Act as a trusted advisor to directors and executive managers, aligning culture, leadership and business objectives.
• Lead transitions in transformation initiatives and mediate relationships in complex corporate environments.
• Analyze HR metrics (turnover, engagement, headcount and costs) to propose predictive and strategic solutions.
• Facilitate Talent Review processes, performance evaluations, succession planning and workforce planning.
• Promote innovation within the function through the adoption of Artificial Intelligence and new technologies to improve department productivity.

People & Management Business Partner

Sales

• Lead the squad that will create and evolve AgentForce applications and bots, with an AI focus and use of LLMs, from prototype to scaled product;
• Ensure robust, scalable, high-performance solutions;
• Serve as the technical reference within the team, sharing knowledge and inspiring innovation;
• Work side by side with engineering, data, design and business teams to co-create impactful digital products;
• Introduce and test new ideas, frameworks and technologies, primarily focused on Artificial Intelligence;
• Support the continuous evolution of our architecture and engineering practices;
• Adapt to changes driven by the constant evolution of technologies;
• Mentor team members in hard skills and an innovation culture;
• Collaborate with a multidisciplinary team to deliver products and manage business expectations;
• Manage the technical complexity of products, ensuring the architecture is as well designed as possible;
• Ensure collaboration among data, engineering and design teams for prioritized deliveries and post-activation follow-up;
• Conduct PDCAs and Kaizens for continuous improvement of Architecture, Engineering and the team allocated to these products.

Salesforce Specialist – AgentForce

Analyst

• Review the documentation required for onboarding, ensuring all documents are complete and comply with legal requirements;
• Register new employees in the payroll system, update employee records in the system, send, follow up on, and ensure return of employment contracts;
• Process employee benefits maintenance according to company rules in the payroll/payroll system;
• Provide clear and accurate information to employees about available benefits, deadlines, and procedures;
• Prepare reports on benefits utilization, ensure timely payments to vendors, and ensure that all benefits procedures comply with company guidelines;
• Calculate termination severance in the payroll system, organize and prepare documentation required for termination approval (homologation), conduct the approval process, monitor and ensure compliance with all legal and contractual deadlines, and ensure that all termination procedures comply with applicable labor legislation;
• Perform accounting reconciliations for benefits and terminations;
• Ensure that relevant indicators/KPIs are in compliance;
• Handle inquiries in the company's ticketing system to clarify questions from employees and former employees.

Junior People Services Analyst

• Atuação no setor de Implantação da Diretoria de Expansão e Implantação de Polos;
• Garantir a eficiência, eficácia e conformidade nos processos de implantação, assegurando o cumprimento dos prazos estabelecidos;
• Comunicação estratégica com stakeholders internos e externos, promovendo alinhamento entre as áreas envolvidas;
• Capacidade de identificar, analisar e engajar as partes interessadas, alinhando as expectativas de todas as áreas envolvidas nos processos;
• Atuação como ponto focal entre os parceiros e as áreas internas, facilitando a comunicação, prevenindo gargalos e apoiando a resolução de problemas;
• Orientar e acompanhar os parceiros nos processos de treinamento, documentação e adequação da infraestrutura do polo;
• Elaboração e envio de comunicados, alertas e lembretes, com foco em manter a rede de parceiros informada e alinhada;
• Atualização e gestão de planilhas e sistemas de controle interno;
• Desenvolvimento e análise de relatórios gerenciais;
• Criação de apresentações para reuniões executivas, com foco em resultados, indicadores e oportunidades de melhoria;
• Participação ativa no planejamento e identificação de oportunidades de melhoria em processos e projetos da área;
• Realizar atendimento diferenciado, focando na estratégia e atributos da marca;
• Orientação aos parceiros quanto aos processos comerciais, incluindo campanhas, regras, inscrição de PDVs e ações de captação;
• Orientar e acompanhar o parceiro sobre o uso do BI de rentabilidade e preenchimento do CFP.

Analista de Implantação Pleno

Threat Intelligence Specialist

• Apoiar a organização, atualização e conferência de bases acadêmicas;
• Realizar validações de informações relacionadas a cursos, currículos, disciplinas, modalidades, campus, alunos e estruturas de oferta;
• Apoiar análises comparativas entre matrizes curriculares, disciplinas e regras acadêmicas;
• Auxiliar na identificação de inconsistências em bases, relatórios e sistemas acadêmicos;
• Apoiar o levantamento e consolidação de informações sobre equivalências, disciplinas pendentes, disciplinas ofertadas e componentes curriculares;
• Atualizar controles internos, planilhas e relatórios de acompanhamento da área;
• Gerar relatórios simples e consolidações para apoio às análises do time;
• Apoiar o acompanhamento de indicadores acadêmicos e operacionais;
• Contribuir com a documentação de regras, premissas, processos e validações realizadas;
• Apoiar a preparação de materiais e apresentações internas, organizando dados de forma clara e objetiva;
• Acompanhar demandas, prazos e retornos de áreas parceiras, mantendo os controles atualizados;

Analista de Inteligência Acadêmica Júnior

Business Intelligence Analyst

• Elaborar informações gerenciais (Balanço Patrimonial, DRE e Fluxo de Caixa);
• Elaborar demonstrações financeiras (Balanço Patrimonial, DRE, Fluxo de Caixa e Notas Explicativas);
• Atender à auditoria externa, fornecendo suporte e evidências;
• Elaborar indicadores e KPIs;
• Prestar suporte à VP de Finanças nas frentes de Planejamento, MIS, Operações Financeiras e RI.

Analista de Contabilidade Pleno – Foco em Reportes Societários

Administrative Assistant

• Actively engage in recruiting, prospecting, and converting new students, contributing to enrollment targets;
• Manage a portfolio of students, monitor their academic journey, and ensure a positive experience at all stages;
• Provide consultative, empathetic, and high-quality service, advising students and prospects about courses, procedures, and institutional resources;
• Develop relationship and engagement initiatives to strengthen the bond between students and the Institution;
• Identify opportunities to improve the student experience and propose actions to optimize service processes;
• Implement retention and loyalty strategies that contribute to enrollment renewals and reduced student attrition;
• Monitor recruitment, conversion, retention, and satisfaction indicators, working proactively to achieve institutional results.

Administrative Assistant III – Exclusively for Candidates with Disabilities

Security Analyst

• Monitor and operate security tools (SIEM, IDS/IPS, firewalls, EDR, etc.) to identify alerts and potential threats.
• Support analysis and investigation of security incidents, following defined incident response (IR) procedures.
• Assist in configuring, maintaining, and optimizing security solutions such as firewalls, VPNs, and corporate antivirus.
• Perform vulnerability analyses and support patch management, escalating risks when necessary.
• Contribute to the creation and updating of playbooks and security operational procedures.
• Interact with IT, infrastructure, and development teams to support security initiatives.
• Collaborate on security awareness activities for employees.
• Assist in meeting compliance requirements, such as LGPD (Brazilian Data Protection Law), ISO 27001, and other applicable standards.
• Produce operational reports and support the consolidation of security metrics.

Mid-level Information Security Analyst

• Elaborar análises estratégicas sobre os indicadores de renovação de alunos;
• Consolidar e interpretar informações provenientes de diferentes bases e dashboards;
• Desenvolver apresentações executivas (PowerPoint) com análises e recomendações;
• Produzir reports gerenciais para direcionamento das ações da operação;
• Identificar tendências, oportunidades e desvios nos indicadores, propondo melhorias e novas análises;
• Apoiar na extração, tratamento e consumo de dados disponíveis nas bases corporativas;
• Atuar como interface entre as áreas de negócio e os dados, contribuindo para decisões mais assertivas.

Analista de Renovação Sênior

Strategy

• Lead the projection of the Business Unit's long-term plan, as well as growth initiatives;
• Develop business cases for new ventures and expansions;
• Conduct market studies and competitive analyses;
• Map and evaluate new growth opportunities (M&A, new courses, new business models);
• Prepare executive materials for board members, investors and senior company leadership;
• Lead analyses of footprint, geographic coverage and market potential by location;
• Integrate market insights with the FP&A and Strategic Projects teams;
• Design and operate the VP's data intelligence function, transforming operational data into actionable insights for leadership;
• Establish and run data governance for the VP, focusing on data quality, reliability, consistency and traceability;
• Define roles, responsibilities and processes related to data production, validation and consumption;
• Define and evolve the VP's strategic KPIs, scorecards and executive dashboards;
• Consolidate cross-functional data and translate it into strategic growth insights.

Coordinator of Strategy and Business Intelligence

Financial Planning and Analysis

• Desenvolver a modelagem de longo prazo da BU, assim como business cases de novos negócios;
• Realizar o monitoramento e análise do posicionamento dos principais concorrentes, incluindo portfólio, preços e estratégias de atuação, identificando movimentos relevantes, diferenciais competitivos e potenciais impactos no mercado;
• Conduzir estudos mercadológicos, benchmarking e inteligência competitiva
• Estruturar modelos de atratividade e scoring de novas praças (analisar footprint, cobertura geográfica de polos etc.);
• Monitorar tendências do setor educacional e movimentações de concorrentes;
• Apoiar análises de M&A, parcerias estratégicas e novos modelos;
• Avaliar viabilidade econômica de novos cursos e ampliação de portfólio;
• Desenvolver modelos analíticos para avaliação de crescimento;
• Apoiar o coordenador na gestão do pipeline de iniciativas;
• Produzir relatórios e apresentações estratégicas de nível executivo;
• Mentorar e revisar entregas dos analistas mais juniores da célula;
• Análises Ad-hoc.

Analista de FP&A Sênior

• Manage and consolidate all departmental performance indicators, ensuring continuous monitoring of Budget, Forecast, and Actuals;
• Prepare periodic financial analyses, identifying variances, risks, and opportunities for optimization;
• Monitor executive management expenses, providing visibility, control, and recommendations for better resource allocation;
• Build dashboards, executive reports, and management materials to support decision-making;
• Act as the focal point for internal financial projects, leading initiatives for process improvement, productivity gains, and operational efficiency;
• Develop scenario analyses, projections, and financial feasibility studies;
• Promote financial data governance and standardization of performance monitoring processes.

Senior Administrative and Financial Analyst

• Support the planning, execution and monitoring of in-person, online and hybrid training programs;
• Operate LMS (Learning Management System) platforms: user registration, class setup, content and learning path management, attendance tracking and report generation;
• Update and monitor L&D (Learning & Development) indicators (participation, dropout, training hours, reaction evaluations);
• Assist in organizing schedules, invitations, attendance lists, teaching materials and training logistics;
• Maintain updated records and databases, ensuring the reliability of the department's information;
• Support communication with internal stakeholders (instructors, managers, employees);
• Contribute to the continuous improvement of administrative and operational L&D processes.