Continuing Education Manager

YDUQS

Gerente de Educação Continuada na YDUQS, liderando equipes que garantem a excelência na jornada do aluno e a melhoria contínua dos processos operacionais.

Posted 7/20/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student support and customer experience teams, with a strong focus on performance monitoring, operational transformation, and continuous improvement methodologies. Proven ability to enhance student satisfaction and retention through effective leadership and innovative solutions.

Highest-signal resume keywords

Team LeadershipPerformance MonitoringContinuous Improvement MethodologiesCustomer Experience ManagementFinancial Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ManagementSLA ManagementOperational ProcessesBudget MonitoringAction Plan DesignTransformation Project ManagementTeam DevelopmentCustomer Journey ManagementStudent Support ManagementClient Relationship Management

Soft Skills

AccountabilityCustomer FocusEffective CommunicationProblem SolvingCollaboration

Industry Keywords

Education SectorPostgraduate EducationContinuing EducationNon-Degree CoursesHigher Education

About the role

Key responsibilities & impact

Lead teams responsible for student support and certification processes;
Ensure excellence in the student journey by delivering quality, speed, and effective resolution in all interactions;
Monitor and develop performance, quality, SLA and student satisfaction indicators;
Drive continuous improvement of operational processes, promoting greater efficiency and integration across departments;
Manage administrative requests and support the financial monitoring of the operation;
Design and implement action plans to improve the area's results;
Lead transformation and operational restructuring projects;
Develop and engage teams, fostering a culture of excellence, accountability and customer focus;
Work closely with partner areas to ensure alignment and fluidity of processes;
Identify opportunities to improve the student experience and propose innovative solutions to increase satisfaction and retention.

Requirements

What you’ll need

Bachelor's degree;
Proven experience managing student support, client relationship or customer experience teams;
Experience managing KPIs, targets, SLAs and performance monitoring;
Experience leading teams and developing people;
Knowledge of operational processes and continuous improvement methodologies;
Financial knowledge to monitor indicators and the area's budget;
Experience in the education sector;
Experience with postgraduate, continuing education, non-degree courses or higher education;
Experience in operational transformation projects and team restructuring;
Knowledge of Customer Experience (CX), Customer Success or customer journey management.

Benefits

Comp & perks

Tuition scholarships up to 100% for employees, legal dependents and household members (parents and siblings). Allows up to three simultaneous scholarships;
Medical insurance fully subsidized for the employee and partially for their family, with the employee responsible for co-payments;
Optional dental care plan to support oral health;
Meal allowance or food voucher with a choice option to suit your needs;
Wellhub or Totalpass for flexible gym options;
Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
Wellness program and benefits club with dedicated programs and exclusive perks;
Flexible dress code to promote our diversity;
Life insurance;
Partnership with SESC;
Corporate University on our exclusive portal, Educare;
Growth opportunities — currently over 60% of positions are filled through internal selection processes;
Birthday day off.