Relationship Analyst (Mid-level) – Customer Journey & CX Projects

YDUQS

Professional Analyst managing customer journey and CX improvement projects for YDUQS educational initiatives. Engage in multidisciplinary teams for customer experience solutions.

Posted 6/15/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead and participate in experience improvement projects and redesigns of the student journey;
Work in multidisciplinary teams to implement solutions based on Customer Experience insights;
Conduct quantitative and qualitative analyses to generate insights and identify root causes and bottlenecks in the student journey;
Support the development and monitoring of action plans based on customer feedback;
Support impact analyses on students related to changes, integrations, or new products;
Disseminate best practices, perform benchmarking, and identify new tools and technologies related to Customer Experience;
Prepare reports and deliver presentations for reporting in executive forums.

Requirements

What you’ll need

Bachelor's degree in Production Engineering, Business Administration, Statistics or related fields;
Advanced knowledge of Excel;
Experience preparing presentations in PowerPoint;
Proficiency in data analysis and statistical sampling;
Knowledge of Agile Project Management methodologies;
Previous experience in Customer Experience, Customer/User Journey, Quality, Processes or related areas;
Desirable knowledge of Office 365 tools (Power Automate, Power Apps and SharePoint);
Basic knowledge of SQL for data extraction is a plus.

Benefits

Comp & perks

Up to 100% tuition scholarships for employees, legal dependents and household members (parents and siblings), allowing up to three simultaneous scholarships;
Health insurance fully subsidized for the employee and partially for their family, with the employee responsible for copayments;
Optional dental plan to support oral health;
Meal Allowance or Food Voucher with a choice option to suit your needs;
Wellhub or Totalpass for flexible gym options;
Wellz, a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
Well-being and perks club with a dedicated program and exclusive benefits;
Flexible dress code to promote our diversity;
Life insurance;
Partnership with SESC;
Corporate University on our exclusive portal, Educare;
Growth opportunities — today more than 60% of positions are filled through internal selection.

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstatistical samplingExcelPowerPointSQLAgile Project Managementbenchmarkingcustomer feedback analysisaction plan developmentexperience improvement

Soft Skills

communicationteam collaborationanalytical thinkingproblem-solvingpresentation skills