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Relationship Analyst (Mid-level) – Customer Journey & CX Projects
YDUQSProfessional Analyst managing customer journey and CX improvement projects for YDUQS educational initiatives. Engage in multidisciplinary teams for customer experience solutions.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data analysisstatistical samplingExcelPowerPointSQLAgile Project Managementbenchmarkingcustomer feedback analysisaction plan developmentexperience improvement
Soft Skills
communicationteam collaborationanalytical thinkingproblem-solvingpresentation skills
Tools & Technologies
Office 365Power AutomatePower AppsSharePoint
Industry Keywords
Customer Experiencestudent journeyquality processesmultidisciplinary teamsimpact analysis
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Lead and participate in experience improvement projects and redesigns of the student journey;
- Work in multidisciplinary teams to implement solutions based on Customer Experience insights;
- Conduct quantitative and qualitative analyses to generate insights and identify root causes and bottlenecks in the student journey;
- Support the development and monitoring of action plans based on customer feedback;
- Support impact analyses on students related to changes, integrations, or new products;
- Disseminate best practices, perform benchmarking, and identify new tools and technologies related to Customer Experience;
- Prepare reports and deliver presentations for reporting in executive forums.
Requirements
What you’ll need- Bachelor's degree in Production Engineering, Business Administration, Statistics or related fields;
- Advanced knowledge of Excel;
- Experience preparing presentations in PowerPoint;
- Proficiency in data analysis and statistical sampling;
- Knowledge of Agile Project Management methodologies;
- Previous experience in Customer Experience, Customer/User Journey, Quality, Processes or related areas;
- Desirable knowledge of Office 365 tools (Power Automate, Power Apps and SharePoint);
- Basic knowledge of SQL for data extraction is a plus.
Benefits
Comp & perks- Up to 100% tuition scholarships for employees, legal dependents and household members (parents and siblings), allowing up to three simultaneous scholarships;
- Health insurance fully subsidized for the employee and partially for their family, with the employee responsible for copayments;
- Optional dental plan to support oral health;
- Meal Allowance or Food Voucher with a choice option to suit your needs;
- Wellhub or Totalpass for flexible gym options;
- Wellz, a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy;
- Well-being and perks club with a dedicated program and exclusive benefits;
- Flexible dress code to promote our diversity;
- Life insurance;
- Partnership with SESC;
- Corporate University on our exclusive portal, Educare;
- Growth opportunities — today more than 60% of positions are filled through internal selection.