Account Representative

• Develop strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM
• Work closely with the sales team and customers to ensure successful onboarding
• Conduct Sales Rep to OBC customer transition meetings to handle onboarding
• Review and verify customer setup information
• Contact customers before delivery to confirm delivery date
• Verify container delivery in MAS and review routing to confirm service day
• Contact customers to confirm receipt of container and review scheduled service day
• Follow up after first service to confirm completion to the customer's satisfaction
• Review invoices with customers and ensure service levels and contamination charges are correct
• Conduct OBC to account manager customer transition meetings to handle future needs and concerns

Account Success Representative

Account Executive

• Prospect and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies that drive revenue growth and profitability
• Manage existing business relationships and implement retention strategies
• Handle customer cancellation requests and provide ongoing education about contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts by selling new waste streams, services, and products
• Initiate business-to-business sales relationships
• Develop prospect development plans and maintain prospect database information
• Maintain the sales pipeline to achieve new sales goals
• Maintain SSDO relationship health standards and proactively retain accounts
• Execute retention-call plans to improve customer service and profitability
• Establish and maintain customer satisfaction
• Communicate with Area Sales Managers to resolve unique customer issues
• Engage other WM business opportunities and refer internally as appropriate
• Prepare complex proposals and recommend equipment optimization and leasing options
• Work with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals

Senior Account Executive

Project Manager

• Provide strategic guidance for compliant, safe, and efficient handling and processing of contracted waste streams
• Monitor operational efficiencies, cost goals, cost tracking tools, and invoice accuracy
• Identify and execute cost-reduction opportunities while fulfilling contractual obligations
• Serve as the primary liaison for managing contracted waste streams
• Provide consultative resources to hospital staff on safe and compliant waste-stream management
• Provide expert knowledge on EPA, DOT, DEA, and state or local regulations
• Conduct customer surveys to identify compliance gaps and waste segregation opportunities using the Virtual Compliance Partner application
• Project-manage implementation of compliance-based services, including schedules, coordination, and communication
• Develop and deliver customized training for contract implementation and maintenance
• Schedule and complete customer-facing activities focused on service satisfaction, relationship building, operational efficiency, and profitability
• Travel locally, mostly on day trips with occasional overnight stays
• Perform other assigned duties

Healthcare Project Manager

Manager

• Administer and implement Environmental Protection programs in assigned areas
• Serve as the Area/Ma​rket Area Environmental Protection contact
• Provide technical guidance on environmental protection topics and regulatory environments
• Monitor and investigate compliance status
• Provide training and specific recommendations to site, district, Market Area management, and operations personnel
• Lead Environmental Protection team professionals in some Groups and/or Areas when required
• Communicate and implement Corporate Environmental Protection program policies and strategies
• Handle incident notifications, environmental issues, permit applications, and expansion projects across water, air, and waste regulatory frameworks
• Identify local, state, and federal regulatory impacts and interact with regulatory authorities
• Investigate and assess regulatory findings, prepare related documents, and support compliance enforcement
• Coordinate action-plan resolution and regulatory agency negotiations
• Plan, organize, and secure environmental permits and regulatory approvals
• Develop, coordinate, record, and oversee field testing, investigations, assessments, and guidance
• Manage activities involving petroleum products, leachate, landfill gas, sanitary and industrial wastewaters, stormwater, and groundwater related to waste collection, transportation, and disposal
• Provide technical and project direction to consultants and site/Market Area staff
• Ensure compliance with Special Waste Program requirements
• Prepare and deliver Environmental Protection training and education
• Maintain Environmental Protection data-tracking databases (Cycle) and provide company reporting

Environmental Protection Manager – II

Account Manager

• Lead and develop the Account Success Representative and Digital Sales Support team
• Establish goals, performance expectations, and customer success metrics
• Drive execution of customer success strategies aligned with organizational objectives and retention goals
• Provide leadership, coaching, and development opportunities
• Ensure proactive account management and identify customer risks and opportunities
• Monitor customer portfolio health, KPIs, satisfaction trends, renewal readiness, and account engagement metrics
• Collaborate with Sales, Operations, Service, and other business partners on customer onboarding, adoption, and ongoing support
• Develop talent through workforce planning, recruitment, succession planning, and career development initiatives
• Foster accountability, collaboration, communication, best-practice sharing, and continuous improvement
• Use customer insights, performance data, and industry trends to identify process improvements and support strategic objectives
• Ensure accurate customer documentation, account records, renewal tracking, and policy compliance
• Manage escalated customer concerns and complex account issues

Senior Sales Manager – Account Success Representative

Sales

• Secure new business by selling Regulated Medical Waste and Compliance service solutions
• Grow revenue and profitability in the assigned geographic area while meeting or exceeding annual goals
• Call healthcare facilities to schedule on-site appointments and demonstrate Compliance capabilities
• Build and maintain a strong sales pipeline
• Prospect for and sell regulated medical waste, OSHA and HIPAA Compliance solutions
• Demonstrate comprehensive knowledge of products, services, and customer value propositions
• Win back lost business from previous WMHS customers through solution selling
• Build and sustain trusting relationships with new and existing customers
• Leverage face-to-face experience with local subject matter experts and grow accounts through additional services
• Follow up on targeted marketing campaigns to grow business in the assigned geography
• Identify under-developed markets within the territory and implement initiatives to increase market penetration and sales

Sales Executive

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth and profitability
• Manage existing business relationships and implement retention strategies
• Handle customer cancellation requests and educate existing customers on contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value by selling new waste streams, services, and products
• Initiate business-to-business sales relationships
• Develop prospect plans, maintain prospect database information, and manage sales pipeline quality and quantity
• Conduct proactive account-retention sales calls and diffuse cancellation requests
• Improve customer service and profitability through retention calls
• Establish and maintain customer satisfaction
• Communicate and collaborate with Area Sales Managers to resolve unique customer issues
• Engage other WM business opportunities and make internal referrals as appropriate
• Prepare complex proposals and recommend equipment optimization and leasing options
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals

Senior Outside Sales Account Executive

Accounting Manager

• Perform collection activity for assigned WMRA Commercial Accounts
• Work with Billing, Cash Applications, Account Managers, and customers to resolve or update collection efforts and status
• Provide customer service to internal and external clients
• Analyze and reconcile commercial accounts monthly
• Resolve outstanding account issues
• Manage and execute the commercial accounts collection process, including phone calls, customer emails, and Teams meetings via Outlook
• Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager, or Billing
• Report outstanding collection accounts and issues monthly to the Accounting Manager
• Maintain detailed customer information on delinquent accounts
• Meet or exceed collection objectives and goals
• Analyze and maintain unapplied cash with Cash Applications before sending aging reports
• Conduct customer research for unresolved accounts
• Prepare and send monthly aging reports to commercial customers
• Build expertise and work with increasing effectiveness under some direction from the Accounting Manager

Accounting Coordinator

QA Engineer

• Oversee quality activities and quality KPIs for inbound call and email interactions, customer service updates and new service setup
• Supplement third-party quality monitoring through individual support and coaching for low-performing agents
• Perform ticket audits for each operations team and ensure proper documentation and workflows
• Conduct service audits for SOX compliance
• Produce audit reporting and recommend improvements, job aids and related solutions
• Conduct side-by-side monitoring and coaching as requested or needed
• Participate in monthly meetings and calibration sessions with the third-party quality vendor
• Analyze results to identify root causes and trends that improve contact-center efficiency and quality
• Participate in new-hire and skill-enhancement training
• Collaborate with supervisors and management on process improvement and technology initiatives
• Use reporting tools to track department, team and individual performance and quality rates
• Assist with customer service calls, emails and specification creation for business continuity

Quality Assurance Associate

Recruitment

• Consult and foster strategic partnerships with business partners to develop talent strategies.
• Source candidates through job boards, social media, job-related events, and networking to build passive talent pipelines.
• Screen applicants against job requirements and business needs.
• Collaborate with leaders and stakeholders on candidate-pool strategies and Go-To-Market Recruiting strategies.
• Report and analyze requisition history, candidate and labor-market data, and sourcing effectiveness.
• Conduct preliminary interviews and coordinate virtual interviews.
• Forecast talent needs with hiring managers and HR and build proactive pipelines.
• Attract and engage candidates by explaining compensation, benefits, policies, and procedures.
• Negotiate and extend employment offers and partner with the pre-employment team on onboarding.
• Maintain compliance with federal, state, and local regulations, including candidate dispositioning and document retention.
• Participate in educational programs, recruiting-related meetings, and information exchanges to support professional growth.

Talent Acquisition Partner

• Promote and sell document destruction services directly to customers by visiting them in person within the assigned area
• Source, qualify, progress, and close self-originated opportunities while maintaining a healthy sales funnel
• Develop and set specific, measurable monthly and annual sales targets with the District Sales Manager
• Develop and maintain a sales strategy for the assigned territory
• Maintain expertise in Shred-it services and competitive solutions
• Generate leads through telephone and door-to-door cold-calling, appointment setting, and direct mail campaigns
• Participate in sales and other training provided by Shred-it
• Implement and demonstrate best practices for selling Shred-it solutions
• Participate in special projects and promotional campaigns under the District Sales Manager
• Report daily activities and sales results to the District Sales Manager
• Follow security and safety policies and procedures
• Liaise with customers and prospects to understand product and service requirements
• Establish relationships with current and potential customers
• Exceed customer expectations as a Helpful Expert
• Perform other assigned duties and responsibilities

Technician

• Travel between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for WM Healthcare Solutions programs
• Provide services including Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management
• Interact professionally with onsite customer staff to meet or exceed service expectations
• Maintain a rigid collection and service schedule
• Communicate duty status on a defined schedule
• Perform other assigned duties and responsibilities

Hospital Services Technician

• Generate revenue growth through consultative selling and retention of current WM customers
• Manage existing business relationships to achieve budgeted sales goals
• Develop and implement customer retention strategies
• Negotiate to preserve business and secure contract agreements from previously non-contracted customers
• Handle customer cancellation requests and educate existing customers on contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Manage business-to-business sales relationships
• Develop detailed proposals covering multiple services
• Research waste and environmental services business topics
• Attend conferences and symposiums for networking and industry knowledge
• Manage assignments and build trusting relationships
• Identify relevant local, county, state, and federal regulations
• Prospect and close sales to achieve budgeted goals
• Manage prospects through marketing plans and prospect database maintenance
• Reduce lost major accounts and achieve proactive account-retention call goals
• Improve customer service and profitability through retention-call plans
• Match WM services to customer needs and communicate pricing and service strategies
• Refer customers to other WM business opportunities when appropriate
• Use WM sales productivity software, including prospect and customer databases, proposal programs, and pricing tools
• Propose customer solutions compliant with local, state, and federal regulations
• Conduct customer site visits most of the week and work from home the remainder of the week

Senior Account Manager, Construction Sales

Heavy Equipment Operator

• Operate bulldozers, scrapers, front-end loaders, and other heavy equipment
• Operate heavy equipment in compliance with company safety policies and procedures
• Conduct routine equipment inspections and preventative maintenance
• Maintain accurate equipment records
• Move and position raw materials and finished components using material-moving equipment
• Follow standard operating procedures for operating and maintaining vehicles
• Perform other duties as assigned
• Work at recycling facilities and waste disposal sites

Lead Heavy Equipment Operator

• Research and analyze the market territory
• Develop sales strategies
• Cultivate sales leads and persuade prospects to purchase WM services
• Support the Builders Direct program
• Establish and maintain high customer satisfaction in sales transactions
• Execute outbound telephone sales campaigns
• Manage a customer base and address all customer needs
• Attract, generate, manage, and record leads
• Propose customer solutions compliant with local, state, and federal regulations
• Use WM sales productivity software, including prospect and customer databases, proposal programs, and pricing tools
• Meet targeted revenue and weekly/monthly sales activity goals
• Perform other duties as required

Account Success Representative

Senior Account Executive

Healthcare Project Manager

Environmental Protection Manager – II

Senior Sales Manager – Account Success Representative

Sales Executive

Senior Outside Sales Account Executive

Accounting Coordinator

Quality Assurance Associate

Talent Acquisition Partner

Sales Executive

Hospital Services Technician

Senior Account Manager, Construction Sales

Lead Heavy Equipment Operator

Construction Sales Specialist