Senior Sales Manager – Account Success Representative

Senior sales manager leading account success and digital sales teams at WM, a North American environmental solutions provider. Driving retention, account growth, and customer satisfaction.

Posted 8/21/2026full-timeRemote • Arizona • 🇺🇸 United StatesSenior💰 $112,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing teams focused on customer success, with a proven ability to establish performance metrics and drive strategic initiatives. Expertise in account management, customer insights analysis, and fostering collaboration across departments to enhance customer satisfaction and retention.

Highest-signal resume keywords

Team LeadershipCustomer Success StrategyPerformance Metrics DevelopmentAccount ManagementCollaboration with Business Partners

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success MetricsKPI MonitoringAccount Engagement MetricsProcess ImprovementWorkforce Planning

Soft Skills

CoachingCommunicationCollaborationAccountabilityContinuous Improvement

Certifications & Qualifications

REAL IDTSA-Approved Alternative

Industry Keywords

Customer OnboardingRetention GoalsCustomer Portfolio HealthEscalated Customer ConcernsPolicy Compliance

About the role

Key responsibilities & impact

Lead and develop the Account Success Representative and Digital Sales Support team
Establish goals, performance expectations, and customer success metrics
Drive execution of customer success strategies aligned with organizational objectives and retention goals
Provide leadership, coaching, and development opportunities
Ensure proactive account management and identify customer risks and opportunities
Monitor customer portfolio health, KPIs, satisfaction trends, renewal readiness, and account engagement metrics
Collaborate with Sales, Operations, Service, and other business partners on customer onboarding, adoption, and ongoing support
Develop talent through workforce planning, recruitment, succession planning, and career development initiatives
Foster accountability, collaboration, communication, best-practice sharing, and continuous improvement
Use customer insights, performance data, and industry trends to identify process improvements and support strategic objectives
Ensure accurate customer documentation, account records, renewal tracking, and policy compliance
Manage escalated customer concerns and complex account issues

Requirements

What you’ll need

Must live and work in the US
Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant experience
5 years of experience in management or leadership positions (in addition to education requirement)
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or access to federal property

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days
Incentive pay