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WM

Account Success Representative

WM

Account Success Representative onboarding WM customers and supporting retention. Coordinating deliveries, service setup, invoices, and transitions for North America's environmental solutions provider.

Posted 9/2/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills to enhance retention and loyalty, with a focus on effective onboarding and service follow-up. Proficient in reviewing customer information and ensuring satisfaction through clear communication and coordination.

Highest-signal resume keywords
Customer Relationship ManagementOnboarding CoordinationService Level VerificationInvoice ReviewCustomer Satisfaction Follow-Up

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceBachelor's DegreeHigh School DiplomaGEDRelevant Work Experience
Tools & Technologies
Standard Office Equipment Proficiency
Industry Keywords
Customer RetentionSales Transition MeetingsContainer Delivery VerificationService Day Confirmation

About the role

Key responsibilities & impact
  • Develop strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM
  • Work closely with the sales team and customers to ensure successful onboarding
  • Conduct Sales Rep to OBC customer transition meetings to handle onboarding
  • Review and verify customer setup information
  • Contact customers before delivery to confirm delivery date
  • Verify container delivery in MAS and review routing to confirm service day
  • Contact customers to confirm receipt of container and review scheduled service day
  • Follow up after first service to confirm completion to the customer's satisfaction
  • Review invoices with customers and ensure service levels and contamination charges are correct
  • Conduct OBC to account manager customer transition meetings to handle future needs and concerns

Requirements

What you’ll need
  • Must live and work in the US
  • Must live within 50 miles of the Phoenix business unit
  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • 2 years of experience in customer service (in addition to education requirement)
  • Ability to perform repetitive motions
  • Eye/hand/foot coordination
  • Ability to sit, talk, and hear
  • Standard office equipment proficiency (computers, phones, copy machines, etc.)

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid vacation
  • Paid holidays
  • Personal days
  • Competitive total compensation package
  • Opportunities for career growth
  • Resources and engagement activities