Project Manager

• Monitors the performance of operational efficiencies and assist in ensuring that their performance and cost goals are being achieved by utilizing cost tracking tools and reviewing invoices for accuracy.
• Identifies and executes ways to reduce costs while still fulfilling contractual obligations.
• Provides strategic consultative resources to hospital staff to assist them in managing all contracted waste streams in a safe and compliant manner.
• Serve as the primary liaison in managing all contracted waste streams.
• Provides expert knowledge as needed on each of the regulations associated with the waste streams being managed (i.e., EPA, DOT, DEA, and any other state or local regulations).
• Conduct Survey for customers identifying compliance gaps and waste segregation opportunities utilizing the Virtual Compliance Partner application.
• Project manage implementation of new compliance-based services including the tracking, coordinating, and communication of schedules and expectations to internal and external customers.
• Develop and deliver customized training for the implementation and maintenance of the contract.
• Regularly schedule and complete customer-facing activity with focus on service satisfaction, building relationships, and identifying ways to improve operational efficiencies and profitability.
• Perform other duties and responsibilities, as assigned.

Sustainability Project Manager

Operations

• Perform assigned day-to-day issues/tasks related to the Vendor contracts
• Schedule and assist in any internal oversight or external regulatory audits
• Provide ongoing communication to all parties
• Support internal team and external vendors with on-boarding process of all new vendors
• Obtain quotes, negotiate and/or procure service costs
• Assist with awarding of services and contracts
• Execute all CPI, regulatory or disposal cost adjustments
• Maintain the cost grid and informational databases
• Assist in the development of RFIs, RFPs and business cases
• Interact with both internal customers and external vendors to resolve issues
• Responsible for reconciling and settling escalated AP inquiries

Vendor Operations Representative III

Learning and Development

• Designs, develops, produces and modifies learning/training programs
• Leads instructional design projects from inception to completion
• Consults with subject matter experts, project sponsors and staff on instructional design and learning objectives
• Leads in the development of instructional strategies, course materials, assessment techniques, appropriate integration of instructional technologies and best practices
• Designs and produces learning materials in a variety of formats including print, graphics, audio, video, animation and multimedia
• Provides specialized and advanced assistance to staff in technology tools and methods
• Researches and makes recommendations on educational best practices, instructional resources, instructional technologies and multimedia hardware/software
• Designs, develops, and delivers specialized and advanced workshops and training to employees
• Conducts assessment and analysis to identify development needs and effectiveness of training
• Communicates and develops working relationships with vendors

Specialist III, Instructional Design

• Perform tasks relating to strategic management of suppliers towards performance, cost and compliance goals
• Work with Strategic Sourcing Managers and Area Supply Chain leaders to qualify new Suppliers
• Negotiate pricing and manage the performance of Suppliers
• Build up and maintain overall supplier & internal customer relationship
• Facilitate area RFPs and continually search for opportunities to reduce bottom line cost
• Measure, track & report supply chain performance within each spend category
• Support Supplier Development and Continuous Improvement in Region

Area Project Manager, Supply Chain

Agent

• Interpret, analyze, validate and enter data into multiple systems in an efficient and accurate manner.
• Analyzes critical customer account data and Enters account data from the sales agreements into the computer, with a minimum of data entry errors.
• Validates and Rejects necessary customer data that is incorrectly coded or incomplete and returns them to the appropriate department.
• Uses advanced software and knowledge-based tools to correct and complete some types of information on source documents.
• Multi-tasks between multiple screens, applications and other knowledge based tools to complete customer account Setup and maintenance.
• Reviews processed work to assess its accuracy and identify errors.

Set-Up Agent

Account Executive

• Serve as the lead point of contact for customer account management matters in an assigned book of business
• Establish and maintain a high level of customer satisfaction with internal and external customers
• Build and maintain strong, long-lasting customer relationships
• Align WM products and services with customer needs
• Propose solutions that are compliant with appropriate regulations
• Negotiate, update, and renew customer service agreements to maximize profits
• Resolve challenging customer requests and collaborate with the Inside Sales Manager
• Communicate rates, charges and service strategies with conviction
• Collaborate with sales team to identify and grow opportunities
• Use WM sales productivity software tools accurately and consistently
• Prepare reports and handle general administrative duties as appropriate

Inside Sales Account Executive

• Providing strategic guidance towards the compliant, safe and efficient handling and processing of all Waste Streams contracted by the facility(s)
• Monitoring the performance of operational efficiencies
• Assisting in ensuring that performance and cost goals are being achieved
• Providing strategic consultative resources to hospital staff
• Managing all contracted waste streams,
• Conducting Surveys for customers
• Project managing implementation of new compliance-based services
• Developing and delivering customized training for contract implementation and maintenance

Safety Specialist

• Drive Cam System Management
• Serious Injury and Fatality (SIF) Prevention Program Management
• Incident Management
• District Specific Safety Plan
• Hazardous Energy Control Program
• Regulation (DOT, OSHA, etc.) Management
• WM / Customer Facilities Compliance Management
• Contractor / Vendor Safety Management
• Employee Health Management
• Personal Protective Equipment Management
• People Development (Safety specific)
• Employee Observations
• Safety Committee Engagement

Market Area Safety Specialist

Program Manager

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establish and maintains a high level of customer satisfaction
• Communicates to and works to resolve unique customer issues
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations
• Updates and secures customer service agreements
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Sales Retention Account Associate

Business Analyst

• Business partner for Site Operations teams.
• Prepares data for coaching conversations with employees on operational procedures and system usage.
• Support analysis and review of the day-to-day operations of the district.
• Partners with Site Operations to prepare reports on data summaries, changes, and trends to improve performance, accuracy, and compliance with established processes.
• Monitor operational reports, dashboards, and key performance indicators (KPIs) to identify performance trends and potential issues.
• Conduct audits and reviews to ensure data accuracy and adherence to company standards.
• Supports Standard Operating Procedures for data collection.
• Participates in regular business reviews with Site Operations to focus on business opportunities.
• Recommend changes, updates, and processes for continuous improvement in areas of expertise.

Business Optimization Analyst I

• Establish and maintain a high level of customer satisfaction.
• Communicate to and work with the Director – Sourcing Sales to resolve unique customer issues.
• Effectively manage prospects by developing sound marketing plans and maintaining key information in the prospect database.
• Maintain sales pipeline to achieve goals for new sales.
• Match (WMRA recycling) services with customer needs by demonstrating knowledge of customers, pricing and competition.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.
• Prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of external market trends and internal sale strategies and operational capabilities.
• Reduce lost accounts by diffusing cancellation requests.
• Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Effectively use WM sales productivity software tools.

Account Executive, Sourcing and Recycling

Representative

• Support municipal recycling and sustainability goals throughout Riverside County
• Develop and implement programs to achieve and surpass contractual metrics
• Make innovative yet credible recommendations to stakeholders
• Design and deliver educational programs and presentations
• Conduct site surveys and waste audits
• Understand customer needs and formulate proposals
• Cultivate and improve community partnerships
• Prepare and file various reports

Recycling Education Representative

Dispatcher

• Communicates with WM Drivers for problem resolution
• Handles incoming service orders and directs drivers
• Resolves service issues and interacts with customers
• Uses WM proprietary software for routing

Dispatcher/Router

Accounting Manager

• Supervises monthly close activities and prepares income and balance sheet statements
• Analyzes and reconciles financial information and general ledger accounts
• Prepares and analyzes forecasts and projections
• Provides financial support to district managers
• Trains, conducts evaluations, and manages productivity of employees
• Reviews and verifies the accuracy of journal entries

Sustainability Project Manager

Vendor Operations Representative III

Specialist III, Instructional Design

Area Project Manager, Supply Chain

Set-Up Agent

Inside Sales Account Executive

Sustainability Project Manager

Market Area Safety Specialist

Program Manager, Key Accounts

Sales Retention Account Associate

Business Optimization Analyst I

Account Executive, Sourcing and Recycling

Recycling Education Representative

Dispatcher/Router

Bilingual Accounting Supervisor