Supply Chain

• Lead supply chain projects from initiation through completion
• Develop project plans, milestones, and progress to ensure timely delivery of objectives
• Mitigate project risks and implement mitigation strategies
• Identify and facilitate area Requests for Proposal (RFPs), manage project budgets, and drive cost reduction initiatives
• Build and maintain strong relationships with suppliers and internal customers
• Perform supplier performance reviews, feedback, and issue resolution
• Drive supplier development and continuous improvement initiatives
• Establish and track key performance indicators (KPIs) for supply chain projects and supplier performance
• Collect, analyze, and report data on project outcomes and supplier metrics
• Present findings and recommendations to drive strategic decision-making and process improvements
• Develop and implement sourcing strategies for assigned spend categories
• Collaborate with Corporate Strategic Sourcing Managers and Area Procurement Managers

Area Manager, Supply Chain

Account Executive

• Prepares for and executes cold calls to influence potential commercial customers into setting appointments.
• Conducts pre-sales activities to gain understanding of the customer’s needs.
• Effectively uses WM sales productivity software tools.
• Facilitates prospect follow up meeting(s).
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition.
• Uses in depth industry and company knowledge and makes recommendations on equipment optimization and leasing options.
• Negotiates and closes sales by effectively communicating alternatives and positions.
• Prepares and delivers complex sales proposals.
• Conducts post-sale administrative work to ensure product/service implementation is successful.

Senior Sales Representative

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive

Security Engineer

• The IT GRC Analyst supports governance, risk, and compliance frameworks for Digital/IT, helping to advance the Technology Risk program.
• Responsibilities include lifecycle management of the Digital policies, maturing the risk register, overseeing security awareness training, and promoting compliance automation tools.
• The role collaborates with stakeholders to ensure strong security controls, helps test and automate cybersecurity tools and learns technologies to directly execute Digital initiatives.

Digital Security Analyst

Billing Specialist

• Following standard operating procedures, this role is responsible for analyzing a portfolio of National Account customers with low to medium complexity revenue clients
• Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy
• Provides proper review and management of unbilled charges.
• Interacts with customers or other division staff/management to resolve billing discrepancies.
• Communicates effectively with internal and external customers via all channels
• Assists peers with Analysis of client audits where required to meet billing timelines
• Performs detailed client audit reviews upon request.
• Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients.
• Coordinates with billing team to provide guidance, direction & feedback.
• Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.
• Collaborates and partners with peers to support goals and team cohesiveness.
• Completes special projects as assigned or needed.
• Understanding of vendor invoicing (WM and 3rd party) and reconciliation.
• Maintains a focus on overall quality of work.

Billing Representative

Human Resources

• Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employments laws.
• Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.
• Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy.
• Conducts training on company policy, programs, and other issues as they arise.
• Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
• Partners and participates with local team(s) on recruitment outreach efforts.
• Serves as an active member of HR related project teams as assigned.
• Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.
• Participate in HR projects and process improvements as assigned

HR Advisor

Accounts Receivable

• Manages employees and activities of the Accounts Receivable department.
• Plans, coordinates and supervises the collection, analysis and consolidation of accounts receivable data and preparation of scheduled reports.
• Coordinates and reconciles cash and credit card receipts and ensures proper credits are received.
• Plans, schedules and assigns work activities involving sales data collection, credit card investigation, account collection activity, accounts receivable and bank reconciliation functions.
• Monitors employee activities, assists with problems, and takes action as necessary to ensure work quality standards and planned schedules are maintained.
• Interacts with customers as necessary to resolve account problems.
• Prepares closing entries and detailed scheduled reports of sales activity and other financial matters.
• Reviews and reconciles assigned accounts on a monthly basis, checks and resolves account discrepancies.
• Performs various activities to backup and maintain the flow of work in the department.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Assists in the preparation of statements and month end closing.
• Analyzes cash from sales data to ensure accounts are credited properly and prepares daily report.

Manager, Accounts Receivable

Procurement

• Implements various corporate and group sourcing programs in order to support the achievement of group cost reduction goals.
• Manages and develops moderately complex reporting tools to aid in the analysis of sourcing by supplier spend.
• Conducts detailed and complex analysis of supplier spend and other procurement metrics.
• Supports field communications and training support for all related procurement programs.
• Facilitates procurement scorecard process on initiatives such as: MWBE spend, supplier count reduction, contract compliance, and cost reduction.

Procurement Analyst II

• Establish and maintain a high level of customer satisfaction.
• Effectively manage prospects by developing sound marketing plans and maintaining key information in the prospect database.
• Match (WMRA recycling) services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers.
• Prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of external market trends and internal sale strategies and operational capabilities.
• Reduce lost accounts by diffusing cancellation requests.
• Increase revenue and profitability by executing sound plans on retention calls.
• Effectively use WM sales productivity software tools.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations.

Account Executive, Sourcing and Recycling

Analyst

• Works with management and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding business solutions development.
• Assists with projects plans, and coordinates resources to accomplish project tasks.
• Conducts business processes and systems analysis while considering the business implications to the current and future business environment.
• Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects.
• Reviews progress and evaluates results for accuracy and efficiency.
• Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
• Drives the project(s) and the organization toward achieving business results.

Business Solutions Analyst I

Director

• Owns the Area pricing plans completely, including core price and yield goals
• Develops Price Management as a strategic capability by maintaining focus
• Collaborates with Area Sales Director, Public Sector Manager, M&I Director and Area Vice President
• Works closely with the Corporate Price Management team to develop pricing strategies
• Counsels other Area directors and managers as to execution of pricing programs
• Directs and coordinates the implementation of emerging pricing tools
• Mentors pricing analyst talent
• Leads profitability improvement efforts including customer profitability and route efficiency
• Monitors and deciphers market conditions, pricing trends, and effectiveness of pricing actions
• Manages maintenance of all pricing tools and ensures adherence to pricing standards
• Develops revenue budget in a timely manner

Area Pricing Director

Manager

• Work with OOM’s through coaching and development
• Enhance retention through structured engagement beyond initial onboarding
• Reduce time-to-hire and associated operational costs
• Improve safety outcomes and service reliability
• Build stronger talent pipelines and leadership development capabilities
• Partner with multiple business units to lead workforce planning and set staffing goals for sites
• Oversee candidate offer process in partnership with Talent Acquisition partners
• Responsible for assurance of OJT completion, and assignment of a Dedicated Driver Trainer/Mentor
• Investigate reasons why employees are leaving the company and provide feedback
• Assist District manager in the creation and execution of retention strategy for frontline employees
• Create and submit weekly and month-end reports to senior management.

Onboarding Optimization Manager

Account Manager

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Responsible for the management of their operating units' profit and loss, budgeting, day-to-day operations, ISO programs and service execution.
• Supervises and coordinates employee work and development activities within the respective sites.
• Develops bids and quotes for new projects, implementation of identified projects.
• Analyzes and reports financials, collects customer payment and ensures customer satisfaction.
• Oversees Project Manager’s development of a safe work environment that complies with all regulatory requirements.
• Responsible for the successful management of customer service issues and identifying potential contract/service enhancements.
• Manages the financial and operating performance of assigned customer sites to ensure profitability.

Territory Manager

• Monitors events generated by endpoint clients, servers, network devices, and security devices across the enterprise
• Responds to investigations of possible incidents using a log/event management tool
• Manages security audit and intrusion detection system logs for system and network anomalies and provides higher level analysis
• Responds to suspicious or malicious events detected through collection or reported by Help Desk or users
• Provides remediation and application event support to IT operations and engineering teams
• Performs initial computer system forensic investigations and supports fraud investigations
• Provides higher level analysis, design and support for log collection of firewalls, routers, networks and operating systems
• Communicates technical and event assessment results, evaluates engineering and integration initiatives and provides advanced technical support to assess security policies, standards and guidelines
• Develops, collects and analyzes logs from firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools
• Reviews and recommends the installation, modification or replacement of hardware or software components
• Identifies and addresses any configuration change(s) that impact event collection
• Position may require on-call coverage for evenings, weekends, and holidays

Senior Analyst, Digital Security

• Help build the next generation of reporting for our Customer Experience organization.
• Build PowerBI data models, automated datasets, and interactive dashboards.
• Design SQL transformations and pipelines that create clean, validated reporting datasets.
• Develop and modernize reporting solutions within the NICE Data Environment.
• Integrate and reconcile data from DRIVE, CC Pulse, Genesys Cloud, Avaya, and Salesforce.
• Analyze key contact center metrics such as service levels, ASA, handle time, adherence, occupancy, and productivity.
• Collaborate with WFM and Operations partners to support reporting needs.