Agent, Builders Direct Desk

Builders Direct Desk Agent supporting construction customers for WM, a provider of environmental collection, recycling, and disposal services. Handling calls, contractor sales, issue resolution, and sales-representative support.

Posted 9/3/2026full-timeNewtown • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving issues and maintaining customer satisfaction. Capable of coordinating with sales and operations to manage contractor service needs and enhance customer loyalty.

Highest-signal resume keywords

Customer Service ExperienceIssue ResolutionSales CoordinationContractor ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsProblem-SolvingCustomer Satisfaction

Certifications & Qualifications

REAL IDTSA-Approved Alternative

Industry Keywords

ConstructionCustomer LiaisonService OptionsBilling QuestionsOutbound Calls

About the role

Key responsibilities & impact

Field incoming calls for the construction department
Serve as the lead contact and liaison between construction customers and operations
Understand customer needs, issues, and requests
Maintain customer satisfaction by resolving standard, escalated, and complex customer service issues
Coordinate with sales and operations on sales leads, set-ups, missed pick-ups, and other customer-related issues
Initiate outbound customer calls to resolve issues, ensure satisfaction, and build loyalty
Provide customers with information and education regarding service options, charges, and billing questions
Sell to small contractors
Manage contractor service needs
Provide support to outside sales representatives
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or G.E.D. (accredited)
2 or more years of previous customer service experience in addition to education requirements
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property
Reasonable accommodation may be made for individuals with disabilities

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days
Resources and engagement activities
Growth and career development opportunities