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WM

Program Manager, Key Accounts

WM

Program Manager serving large-account customers for WM’s environmental services business. Managing retention, pricing, service agreements, audits, and customer solutions.

Posted 9/4/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance with regulations, and revenue growth through strategic solutions.

Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementWaste AuditsSales Productivity SoftwareRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceRelationship ManagementWaste AuditsRevenue Growth StrategiesProposal DevelopmentPricing StrategiesAccount ManagementCustomer SolutionsSafety ComplianceTransactional Account Management
Soft Skills
CommunicationProblem SolvingCustomer EngagementConflict ResolutionProactive Engagement
Tools & Technologies
Sales Productivity SoftwareProspect and Customer DatabaseProposal ProgramPricing Tools
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Environmental ServicesWaste ManagementCustomer SatisfactionService IndustryFederal Regulations

About the role

Key responsibilities & impact
  • Provide exceptional customer service to large accounts
  • Handle after-hours calls and bid work
  • Conduct site visits and waste audits
  • Address safety concerns
  • Manage highly transactional accounts
  • Establish and maintain a high level of customer satisfaction
  • Communicate with customers and resolve unique customer issues
  • Increase revenue and profitability through retention plans that improve customer service and/or profitability
  • Match WM services with customer needs using knowledge of customers, pricing, and competition
  • Communicate pricing and service strategies
  • Proactively engage other WM business opportunities and refer internally as appropriate
  • Propose customer solutions compliant with local, state, and federal regulations
  • Update and secure customer service agreements
  • Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
  • 2 years of relationship management experience in environmental, waste or related service industry in addition to education requirement
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • Resources and engagement activities
  • Opportunities for career growth