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Centralized Dispatch Manager
WMCentralized Dispatch Manager overseeing centralized dispatch for WM, North America’s leading environmental solutions provider. Improving safety, efficiency, profitability, and customer satisfaction across Florida operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operations within the waste, environmental services, energy, or transportation industries, focusing on performance metrics, safety, and customer satisfaction. Proven ability to lead teams, implement process improvements, and conduct employee performance management.
Highest-signal resume keywords
Operations ManagementPerformance Metrics DevelopmentEmployee Recruitment and TrainingSupervisory ExperienceCustomer Satisfaction Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementProcess ImprovementCost ManagementOperational EfficiencySafety Standards Compliance
Soft Skills
LeadershipCommunicationProblem-Solving
Tools & Technologies
Standard Office EquipmentPerformance Management Tools
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Waste ManagementEnvironmental ServicesEnergy SectorTransportation Industry
About the role
Key responsibilities & impact- Manage the day-to-day operations of centralized dispatch
- Establish and maintain performance and efficiency metrics and cost management processes
- Review operational efficiencies, safety, service, and operational improvement opportunities with sales, customers, experience, and operations functions
- Maintain a high level of customer satisfaction
- Assist in meeting the Area's efficiency goals for all lines of business
- Develop, implement, and maintain processes, procedures, and programs to improve safety, efficiency, and profitability of sites and the Area overall
- Maintain and understand Service Machine standards
- Deliver verbal and written disciplinary action to employees when necessary
- Conduct employee performance reviews using the standard process and other performance management tools
- Recruit, select, hire, and ensure training of dispatch employees
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
- 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry
- 2 years of supervisory or management experience (in addition to education requirement)
- Ability to work in a professional office environment using standard office equipment
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air for business reasons or access federal property
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Competitive total compensation package
- REAL ID or TSA-approved alternative may be obtained if required for business air travel or federal property access