Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• Handles all retention requests, providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves escalations for customer service within the book of business through this position.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works with the Retention Manager to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls.

Program Manager, Sales

Account Executive

• Responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database.
• Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations.
• Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive

Project Manager

• Plans and directs all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services.
• Manages and plans activities of onsite personnel.
• Serves as liaison between client and vendors in relation to service issues and contract management.
• Maintains pre-established standards for safety and environmental issues.
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
• Consult with client to identify, design and implement cost saving opportunities and proposals.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.
• May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).

Customer Support

• Receive and process inquiries from customers
• Serve as the end-to-end point of contact for customers
• Resolve customer issues
• Manage a high volume of inbound and outbound interactions from CE partners via multi-channels
• Handle contacts daily in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Handle escalated contacts

Customer Service Representative II

Operations

• This position reports to the Area Gas Operations Manager (AGOM) and is responsible for the operation and maintenance of landfill gas collection and control systems (GCCS).
• Properly operate and maintain GCCS in a timely and cost-sensitive manner to ensure regulatory compliance and optimize performance.
• Calibrate, operate, and maintain sensitive electronic data collection devices necessary to optimize LFG collection from the wellfield.
• On a routine basis, collect and manage data entry from wellfield extraction and environmental monitoring locations.
• Required to validate a tuning strategy to ensure proper LFG collection and high level of collection efficiency.
• Implement GCCS preventative maintenance and develop ownership for all assigned GCCS.
• Install, operate, and maintain liquid management system pneumatic or electric driven pumps (troubleshoot and determine liquid levels within LFG collection wells).
• Perform wellfield monitoring, tuning adjustments, data collection, and field maintenance.
• Hands on construction using materials such as Polyvinyl Chloride (PVC) and/or High-Density Polyethylene (HDPE) piping materials and associated equipment to perform maintenance on piping or other components of the gas collection system.
• Troubleshoot GCCS and related systems.
• Train and mentor Gas Technicians on GCCS operations and maintenance activities; mentor and evaluate technician proficiency.
• Manage/supervise contractor activities.
• Provide project management support to the AGOM for GCCS design and construction.
• Participate in the development of LFG related capital and expense budgets.
• Be available for on-call response (physically on site or by phone as required) to GCCS related malfunction events.
• Review and analyze GCCS operating data and prepare reports, coach technicians on same.
• Implement and enforce all job-related health and safety requirements and procedures.

Gas Operations Supervisor

Sales

• Assists in administering the sales policies and procedures
• Provides analytical and statistical support for the Sales Manager
• Coordinates Sales programs and acts as a liaison between Sales and other departments
• Performs basic clerical and statistical reporting for Sales on a daily basis
• Provides detailed reports to the sales force on ranking
• Monitors rankings on a monthly basis
• Coordinates maintenance of weekly and monthly reporting
• Audits monthly commission and expense reports
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs
• Monitors Sales Manager salaries and commissions

Sales Coordinator – 12-Month Maternity Leave Contract

• Serve as Team Lead for the Sales Coordinators.
• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Performs advanced clerical and statistical reporting for Sales.
• Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.
• Coordinates maintenance of weekly and monthly reporting.
• Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures.
• Provides information to Sales Managers on a daily basis.
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs.
• Monitors Sales Manager salaries and commissions providing statistical information for structural review.
• Designs forms and supervises layout and desktop publishing.
• May provide direction and support to less experienced Sales Coordinators.

Senior Sales Coordinator – Team Lead

• Supervises the activities of the Market Area's Inside Sales Team.
• Maintains and reinforces the corporate sales strategy and design.
• Establishes and maintains a high level of customer satisfaction.
• Forecasts and recruits qualified candidates for Inside Sales Team positions.
• Executes ongoing training for Inside Sales Representatives.
• Sets up and maintains accurate customer records for all interactions.

Sales Supervisor – Open Market Residential

• Maintains pre-established standards for health, safety and environmental requirements for multiple project customers
• Plans and directs onsite activities for multiple assigned customers at project locations
• Manages data and information needs or requests from customers or partners
• Supports IWP engineering, business development and financial partners needs and requests
• Assists in maintaining proactive customer communication and day-to-day relationships
• Ensures revenue invoicing and project expenses are accurately documented and communicated
• Manages direct reports to adjust to changes within processes and customer needs
• Oversees full lifecycle of capital purchases and improvement programs within Heavy Equipment and Landfill segments
• Develops equipment strategies, manages procurement activities, and aligns assets with operational goals
• Provides strategic support, technical guidance, and timely solutions to internal field operations
• Leads cross functional collaboration with Operations, Supply Chain, Finance, and Engineering teams
• Leads evaluations of equipment requirements, ensuring alignment with operational needs and capital planning strategies
• Oversees month over month financial reporting and performance analysis
• Develops annual forecasts for capital and operating requirements
• Monitors and validates program performance through KPIs and commodity indices
• Conducts supplier audits to verify adherence to best practices, quality standards, and contractual obligations

Senior Project Manager

Data Entry

• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Heavy data entry of sales teams' orders.
• Performs basic clerical and statistical reporting for Sales on a daily basis.
• Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.
• Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.
• Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures.
• Provides information to Sales Managers on a daily basis.
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs.

Data Entry Clerk

Full-stack Engineer

• Design and implement secure, scalable, and resilient AWS cloud architectures
• Lead on-premises to cloud migration projects
• Integrate and manage Identity and Access Management (IAM) solutions with Okta
• Architect and implement payment gateway solutions within AWS environments
• Utilize AWS messaging and event-driven services to build distributed systems
• Develop automation and orchestration using Node.js, Python, AWS SDK, CloudFormation, or Terraform
• Implement CI/CD pipelines to streamline development, testing, and deployment processes
• Leverage AWS Bedrock and AI/ML services to design and integrate generative AI capabilities
• Document and govern API integrations using OpenAPI/Swagger
• Apply security best practices to maintain compliance and security posture
• Troubleshoot and resolve complex cloud integration issues
• Collaborate with cross-functional teams to deliver enterprise-grade integrations

Principal Engineer, Software

Marketing

• Researches short and medium term market activity / trends and develops a strategic and tactical plan to monetize WM’s energy portfolio, particularly electricity, renewable credits and electricity capacity market in the US and Canada.
• Responsible for short and medium term energy, capacity, and renewable credit research, analysis, valuation and transactions. Experience with tagging and scheduling power, experience precuring transmission and reserving ramp would be an asset.
• Leads a small team of marketing/trading employees. Responsible for coaching, directing and motivating them to be successful.
• Manages relationships with partners, counterparties on behalf of WM.
• Works closely with WM functions in plant operations, compliance and regulatory to establish and understand the power and natural gas position available for sale and purchase.
• Works with WMRE senior management to establish strategy and resources as appropriate.
• Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
• Responsible for advising management on sales, trading and hedging strategies and activities.
• Experience in buying/procuring power or gas at a retail level.
• Familiar with energy transaction systems (Nymex, ICE, Nodal) as well as Over-the-Counter transactions.
• Prior experience working with mid and back office employees systems (while not essential) would be helpful.

Manager, Power Marketing and Trading

Manager

• Manages the full fleet of primary and secondary equipment
• Ensures safe and reliable vehicles are available to meet operational requirements
• Conducts fleet evaluations to ensure maintenance standards are met
• Manages maintenance managers to ensure performance and cost focus across the area
• Reviews capital equipment requisitions in line with Corporate guidelines and objectives
• Manages effective utilization of vehicle assets
• Ensures maintenance shops are adequately staffed and mechanics are properly trained
• Complies with and ensures adherence to WM’s Mission to Zero standards
• Meets all financial review dates and corporate directed programs in a timely fashion
• Assists in budget process as required
• Assists in creating a positive team-oriented environment through employee development and motivation
• Ensures the cleanliness and maintenance of the maintenance shops through regular inspections and preventive maintenance programs
• Oversees personnel needs of the department including selecting, coaching, and training staff and maintenance managers
• Motivates, coaches, counsels and disciplines managers according to WM’s policies and procedures

District Manager – Fleet Maintenance, Landfill

• Collaborates, evaluates, and coordinates continuous improvement objectives of Market Areas with less than $400 Million in revenue.
• Oversees productivity & profitability analysis, labor management, standard operating processes, best practices as pertains to routing and logistics projects.
• Collaborates with various functional and LOB Managers to evaluate and coordinate continuous improvement objectives.
• Manages the RLE and Operations Analyst Teams.
• Partners with Managers to analyze Productivity performance, develop and implement continuous improvement plans.
• Develops, manages and communicates MA, BU, Site, and LOB targets.
• Partners with others (Pricing, Sales etc.) to analyze route & customer profitability, coordinating appropriate corrective actions.

Improvement and Analysis Manager

Auditor

• Plan and conduct internal audits to determine compliance with Federal and State regulations.
• Review facility operations and records to ensure adequacy of internal controls, compliance with procedures, consistency with established laws, rules and regulations and guidelines applicable to overall compliance for the operation.
• Prepare audit reports, and implement administrative and technical audit procedures for audit program activities.
• Review and verify audit corrective actions and action to prevent reoccurrence for all audit findings.
• Reviews, prepares, or maintain audit protocols relevant to federal and state operations.
• Provides regulatory review and develops guidance documents as needed.
• Interact effectively with all levels of site's management and operational personnel to audit safe work practices and safety programs.
• Perform other duties which may be assigned as time or circumstances necessitate.