Volunteers of America Northern California and Northern Nevada

Manager

• Responsible for the development of a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing.
• Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.
• Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
• Create and maintain case management files on each participant, including personal information, educational and job skills, short and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals.
• Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles.
• Provide crisis management as needed and mediate conflicts with landlords.
• Complete all discharge paperwork in a timely fashion.
• Develop Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.
• Participate in Volunteers of America and outside training sessions.
• Maintain daily, clear, and thorough communication with the Case Manager Supervisor on all areas of responsibility listed in this job description.

Veteran Services – Case Manager