Volunteers of America Northern California and Northern Nevada

General

• Responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally
• Explain program rules and regulations to residents and facilitate participant observance of the rules
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
• Provide “awake” shift coverage and maintain ground security
• Conduct hourly safety and security checks during designated periods
• De-escalate a crisis before it develops and respond to the situation in an appropriate manner
• Maintain daily reports to provide statistical information
• Perform housekeeping and other maintenance tasks as needed
• Respond to all participant questions and concerns
• Perform clerical duties on shift
• Maintain clear, thorough, routine communication with all participants

Full-Time Overnight Support Staff

Manager

• Under general supervision, this position is responsible for the development of a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing.
• Responsible for performing daily work requirements to achieve established objectives of the department.
• Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.
• Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
• Create and maintain case management files on each participant, including personal information, educational and job skills, short- and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals.
• Monitor progress toward achieving the established goals through regular communication, including monthly home visits.
• Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles.
• Assist with budgeting and money management in securing disability entitlement as needed and provide assistance in securing all viable income sources.
• Provide crisis management as needed and mediate conflicts with landlords upon move-in.
• Complete SSVF recertification paperwork quarterly or when participant status changes.
• Complete all discharge paperwork in a timely fashion.
• Develop a Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.
• Provide resource information and appropriate case planning specific to any participant who has physical or mental impairment.
• Assist client in accessing and finding housing/employment.
• Participate in Volunteers of America and outside training sessions.
• Perform other reasonably related duties as assigned by the Case Manager Supervisor.

Full-Time Case Manager, Veteran Services – SSVF

• Responsible for assuring quality service to all program guests in a compassionate and professional manner
• On-going source of engagement, information sharing, and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach
• Explain program requirements and regulations to new guests and assure compliance
• Continually reorients guests to rules, rights, and responsibilities
• Coordinate meal preparation/service, room assignments, and other daily routines
• Provide "awake" shift coverage and maintain grounds security and safety at all times
• Provide emergency assistance to guests and co-workers as necessary
• Perform housekeeping and other maintenance tasks as needed
• Prepare for new guests including sanitizing beds and sleeping areas
• Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside
• Assures toiletry and cleaning supplies are stocked and secured
• Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
• Use de-escalation techniques as needed
• Take pertinent guest issues to the Case Management team
• Positive role model, professional behavior including appearance and communication with others.

Overnight Support Staff

Technician

• Responsible for the repair and maintenance of assigned programs as needed
• Assuring quality service in a safe, non-judgmental manner to all program participants
• Responsible for preventive maintenance of building heating/air conditioning units
• Maintain plumbing and electrical services to be in good working order
• Conduct required inspections of heating/cooling systems and smoke detectors as needed
• Document and report all resident and staff concerns and/or infractions
• Assist the Program Manager in the training of new employees as requested

Maintenance Technician

Community Manager

• lead their team in daily duties
• assure quality service to all program participants
• supportive interaction with program participants and team members
• assess participants’ needs
• maintain safety and integrity of residents
• perform work duties as required
• conduct safety checks inside and outside of the facility
• coordinate daily routines such as bed assignments and showers
• de-escalate crises and provide emergency assistance
• maintain daily reports and complete shift logs

Lead Support Staff

Associate

• perform daily work requirements to achieve established objectives of the program
• ongoing source of engagement, information sharing, and problem-solving for participants using trauma-informed, strength-based, compassionate, and professional approaches
• explain program requirements and regulations to new participants and ensure compliance
• continually reorients participants to rules, rights, and responsibilities
• coordinate meal preparation/service, room assignments, and other daily routines
• provide shift coverage and maintain navigation center security and safety, indoors and outdoors
• provide emergency assistance to participants and co-workers as necessary within the scope of CPR and First Aid training
• perform housekeeping and maintenance tasks as needed, i.e., change light bulbs, plunge toilet, clean up accidents/messes
• prepare for new participants, including sanitizing beds and sleeping areas
• clean and sanitize all common areas, including restrooms, laundry, and staff areas
• assures toiletry and cleaning supplies are stocked and secured
• address behavior issues creating disharmony, criminal, or otherwise non-productive behavior
• de-escalate crises before they develop and respond appropriately
• takes pertinent participant issues to the Whole Person Care team
• role model positive and professional behavior, including appearance, and communication
• complete all shift logs, observation logs, and incident reports
• maintain daily reports to provide statistical information
• assist in department orientation and training of new employees as requested

Community Care Associate – Full-Time, Overnight

• responsible for compassionately and professionally assuring quality service in a safe, nonjudgmental manner to all program participants
• explain program rules and regulations to residents and facilitate participant observance of the rules
• coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
• provide “awake” shift coverage and maintain an engaging presence on the grounds
• conduct regular wellness, safety and sanitation checks during designated periods
• maintain daily reports to provide statistical information
• perform housekeeping and other maintenance tasks
• respond to all participant questions and concerns
• perform clerical duties on shift
• maintain clear, thorough, routine communication with all participants

Full-Time Day Support Staff

• Responsible for leading their team in the daily duties
• Assign specific tasks to Support Staff throughout their shift and closely observe to ensure quality performance
• Assist with the scheduling of staff for shifts in consultation with the Program Director
• Assure quality service to all guests in a compassionate and professional manner as it relates to the specific program objectives
• On-going source of engagement, information sharing and problem-solving for guests using trauma-informed, strength-based, compassionate, and professional approach
• Explain program requirements and regulations to new guests and assure compliance
• Continually reorient guests to rules, rights, and responsibilities
• Coordinate meal preparation/service, room assignments, and other daily routines
• Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor
• Provide emergency assistance to guests and co-workers as necessary
• Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.
• Prepare for new guests including sanitizing beds and sleeping areas
• Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside
• Assures toiletry and cleaning supplies are stocked and secured
• Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
• Uses de-escalation techniques as needed
• Takes pertinent guest issues to the Case Management team
• Positive role model, professional behavior including appearance and communication with others
• Perform other reasonably related duties as assigned
• Complete all shift logs, observation logs, and incident reports
• Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety
• Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
• Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel

Assistant

• Responsible for performing daily work requirements to achieve established objectives of the program.
• Perform duties in safe and sanitary manner, using food handling and proper preparation techniques.
• Perform proper safety procedures for all equipment used in a kitchen.
• Proper cleaning and sanitizing all food preparation areas according to established standard of hygiene.
• Wash and appropriately store all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Sweep and mop the kitchen floors and dining room, wipe down kitchen walls.
• Maintain stock and inventory.
• Prepare sandwiches.
• Assist Cooks with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Assist with unloading of delivered food supplies.
• Organize and correctly store food supplies.
• Promptly transfer meal ingredients from storage areas to the kitchen per the Cook’s instructions.
• Help set up and serve the food line, take food trays to the Handicapped and bus tables.
• Perform related duties as assigned.

Kitchen Assistant Intern, Part-Time

• responsible for assuring quality service in a safe, non-judgmental manner to all tenants
• supportive interaction with tenants and team members
• assessment of tenants’ needs
• supporting the safety and integrity of all tenants
• performance of all work duties as required
• explain program rules and regulations to tenants and facilitate tenants’ observance of the rules
• provide “awake” shift coverage and maintain grounds security at all times
• conduct hourly safety and security checks during designated periods
• de-escalate a crisis before it develops and respond to the problem appropriately
• maintain daily reports to provide statistical information
• perform housekeeping, janitorial, and other maintenance tasks as needed
• respond to all tenant questions and concerns
• perform clerical duties on shift
• maintain clear, thorough, routine communication with all tenants

Facility Assistant

Program Manager

• Responsible for the development of a case management plan to assist program participants.
• Consult with staff for assessment, individual counseling, and group facilitation.
• Perform daily work requirements to achieve established department objectives.
• Provide written assessments of program participants’ needs and develop individualized service plans.
• Evaluate and revise service plans on a regular basis.
• Facilitate employment-focused groups.
• Educate participants on living skills, budgeting, health and hygiene, and substance abuse.
• Maintain comprehensive lists of community resources for referrals.
• Document all contact with program participants and prepare necessary records.

Case Manager

• assuring quality service in a safe, non-judgmental manner to all program participants
• supportive interaction with program participants and team members
• assessment of participant’s needs
• supporting the safety and the integrity of all residents
• performance of all work duties as required
• explain program rules and regulations to residents and facilitate residents’ observance of the rules
• coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
• provide “awake” shift coverage
• conduct hourly safety and security checks during designated periods
• de-escalate crisis before it develops and respond to crisis in an appropriate manner
• maintain daily reports to provide statistical information
• perform housekeeping and other maintenance tasks as needed
• respond to all client questions
• perform clerical duties on shift
• maintain clear, thorough, routine communication with all residents

Support Staff

• responsible for the repair and maintenance of assigned programs as needed
• assuring quality service in a safe, non-judgmental manner to all program participants
• preventive maintenance of building heating/air conditioning units
• maintenance of interior/exterior common areas
• renovating apartments for new residents
• repairing apartment deficiencies as they occur
• general inspection of building perimeter and facility grounds
• conduct required inspections of heating/cooling systems and smoke detectors as needed
• maintain adequate lighting for interior and exterior of property
• make recommendations to Program Manager on necessary maintenance repairs and property improvements

Data Entry

• Under direction of the Program Manager and with independent professional responsibility; receives, reviews, and enters data into computer system or tracking database according to established procedures
• Ensures accuracy of all data recorded and performs database maintenance functions
• Responsible for ensuring the completeness and accuracy of HMIS data, data entry, and HMIS report generating activities
• Perform reception duties and client intake activities
• Responsible for performing daily work requirements to achieve established objectives of the department
• Prepares and sorts source documents and identifies and interprets data to be entered
• Enters data into the HMIS, ensuring that the information is complete and accurate
• Updates client HMIS files as additional information is received
• Compares data entered with source documents such as intake roster, and HMIS entry and exit forms
• Reviews and make necessary corrections to information entered
• Assists in establishing and maintaining an effective and efficient HMIS
• Generates reports and responds to inquiries regarding entered data as requested
• Performs general clerical duties such as typing, answering phones, sorting, filing, coping etc
• Documents all contact with program participants in client files
• Adheres to all ethical standards and confidentiality laws
• Perform other duties as assigned by Program Manager or designated lead

HMIS and Data Input Coordinator

• Performs case management with individual program participants and families in the Parker House Program.
• Functions at a highly skilled level in assessment, individual goal planning, group facilitation, community resource development, and file monitoring and review.
• Develop successful outcomes for clients alongside Housing Specialists and Employment Specialists.
• Continuous improvement of service quality through participant and stakeholder feedback.
• Responsible for daily work requirements to achieve established objectives of the department.
• Assist Case Managers, Housing Specialists, and Employment Specialists with client barriers.
• Overall assessment of program participant’s needs and development of individualized service plans.
• Educate program participants on various aspects such as living skills, parenting, financial capability, workforce development, health and hygiene, housing, and substance abuse.
• Develop and maintain lists of community resources for program participants; refer them accordingly.
• Document all participant contact and prepare all assessments and reports.
• Provide crisis intervention and collaborative consultation with service providers.
• Maintain participant files to ensure compliance and act as a peer review committee for file review.
• Attend and conduct meetings and training as directed.
• Support effective communication between case managers and specialists.
• Establish and maintain positive relations with the public, funding agencies, participants, and other staff.
• Ensure compliance with all organizational policies, standards, and safety regulations.

Full-Time Overnight Support Staff

Full-Time Case Manager, Veteran Services – SSVF

Overnight Support Staff

Maintenance Technician

Lead Support Staff

Community Care Associate – Full-Time, Overnight

Full-Time Day Support Staff

Lead Support Staff

Kitchen Assistant Intern, Part-Time

Facility Assistant

Case Manager

Support Staff

Maintenance Technician

HMIS and Data Input Coordinator

Case Manager II