Lead Support Staff

Volunteers of America Northern California and Northern Nevada

Lead Overnight Support Staff at Meadowview Navigation Center assisting women experiencing homelessness in Sacramento. Responsible for team leadership, guest engagement, and maintaining safety and service quality.

Posted 7/10/2026full-timeSacramento • California • 🇺🇸 United StatesSenior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Responsible for leading their team in the daily duties
Assign specific tasks to Support Staff throughout their shift and closely observe to ensure quality performance
Assist with the scheduling of staff for shifts in consultation with the Program Director
Assure quality service to all guests in a compassionate and professional manner as it relates to the specific program objectives
On-going source of engagement, information sharing and problem-solving for guests using trauma-informed, strength-based, compassionate, and professional approach
Explain program requirements and regulations to new guests and assure compliance
Continually reorient guests to rules, rights, and responsibilities
Coordinate meal preparation/service, room assignments, and other daily routines
Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor
Provide emergency assistance to guests and co-workers as necessary
Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.
Prepare for new guests including sanitizing beds and sleeping areas
Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside
Assures toiletry and cleaning supplies are stocked and secured
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
Uses de-escalation techniques as needed
Takes pertinent guest issues to the Case Management team
Positive role model, professional behavior including appearance and communication with others
Perform other reasonably related duties as assigned
Complete all shift logs, observation logs, and incident reports
Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel

Requirements

What you’ll need

One year of prior supervisor or management experience required
Demonstration of leadership skills, tactfulness, responsibility, and diplomacy may be considered in lieu of one year supervisory experience
Demonstrated ability to communicate and comprehend oral and written instructions
Provide services to difficult guests without ethnic or social prejudices while using evidence-based practices to end homelessness
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
Specific knowledge and experience with Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics is preferred
Must have the flexibility to work irregular hours
Must be able to function both independently and in a team environment effectively
Tact, discretion, and resourcefulness are always required
Position requires CPR and First Aid training within ninety (90) days of employment date and recertification as necessary

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supervisory ExperienceEmergency AssistanceHousekeeping TasksDocumentation SkillsScheduling Staff

Soft Skills

Communication SkillsTactfulnessResourcefulnessCompassionate ApproachProblem-Solving

Certifications

CPR CertificationFirst Aid Certification