Overnight Support Staff

Volunteers of America Northern California and Northern Nevada

Support Staff responsible for quality service to women experiencing homelessness at the Meadowview Navigation Center. Engaging guests, ensuring safety, and facilitating compliance with program objectives.

Posted 7/15/2026full-timeSacramento • California • 🇺🇸 United StatesLead💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing compassionate guest services, ensuring compliance with program regulations, and effectively addressing behavioral issues. Proficient in maintaining safety and security while coordinating daily routines and supporting individuals facing homelessness and related challenges.

Highest-signal resume keywords

Compassionate Guest ServiceTrauma Informed ApproachBehavioral De-Escalation TechniquesKnowledge of Homelessness IssuesTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationTactDiscretionResourcefulnessFlexibility

Industry Keywords

Twelve Step PhilosophyMental IllnessAddiction and RecoveryDysfunctional Family DynamicsCompliance

About the role

Key responsibilities & impact

Responsible for assuring quality service to all program guests in a compassionate and professional manner
On-going source of engagement, information sharing, and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach
Explain program requirements and regulations to new guests and assure compliance
Continually reorients guests to rules, rights, and responsibilities
Coordinate meal preparation/service, room assignments, and other daily routines
Provide "awake" shift coverage and maintain grounds security and safety at all times
Provide emergency assistance to guests and co-workers as necessary
Perform housekeeping and other maintenance tasks as needed
Prepare for new guests including sanitizing beds and sleeping areas
Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside
Assures toiletry and cleaning supplies are stocked and secured
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
Use de-escalation techniques as needed
Take pertinent guest issues to the Case Management team
Positive role model, professional behavior including appearance and communication with others.

Requirements

What you’ll need

General knowledge of issues and challenges unique to homelessness
Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics are preferred.
Demonstrated ability to communicate and comprehend oral and written instructions
Ability to function both independently and in a team environment effectively
Must have the flexibility to work irregular hours
Tact, discretion, and resourcefulness are required at all times.

Benefits

Comp & perks

Paid holidays
Vacation
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance coverage