Community Care Associate – Full-Time, Overnight

Volunteers of America Northern California and Northern Nevada

Community Care Associate providing overnight support at Truckee Navigation Center. Assisting participants, ensuring safety and compliance with program objectives.

Posted 7/10/2026full-timeTruckee • California • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and the ability to engage with participants compassionately while ensuring compliance with program regulations. Capable of providing emergency assistance and maintaining a safe environment through effective crisis de-escalation and problem-solving.

Highest-signal resume keywords

CPR CertificationFirst Aid CertificationCrisis De-EscalationCommunication SkillsKnowledge of Homelessness Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Compassionate EngagementProblem-SolvingTact and DiscretionResourcefulnessFlexibility

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

Trauma-Informed ApproachStrength-Based ApproachSubstance AbuseMental IllnessDysfunctional Family Dynamics

About the role

Key responsibilities & impact

perform daily work requirements to achieve established objectives of the program
ongoing source of engagement, information sharing, and problem-solving for participants using trauma-informed, strength-based, compassionate, and professional approaches
explain program requirements and regulations to new participants and ensure compliance
continually reorients participants to rules, rights, and responsibilities
coordinate meal preparation/service, room assignments, and other daily routines
provide shift coverage and maintain navigation center security and safety, indoors and outdoors
provide emergency assistance to participants and co-workers as necessary within the scope of CPR and First Aid training
perform housekeeping and maintenance tasks as needed, i.e., change light bulbs, plunge toilet, clean up accidents/messes
prepare for new participants, including sanitizing beds and sleeping areas
clean and sanitize all common areas, including restrooms, laundry, and staff areas
assures toiletry and cleaning supplies are stocked and secured
address behavior issues creating disharmony, criminal, or otherwise non-productive behavior
de-escalate crises before they develop and respond appropriately
takes pertinent participant issues to the Whole Person Care team
role model positive and professional behavior, including appearance, and communication
complete all shift logs, observation logs, and incident reports
maintain daily reports to provide statistical information
assist in department orientation and training of new employees as requested

Requirements

What you’ll need

demonstrated ability to communicate and comprehend oral and written instructions
ability to provide services to difficult participants without ethnic or social prejudices
general knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities
specific knowledge and experience with mental illness, addiction and recovery, and dysfunctional family dynamics preferred
flexibility to work irregular hours
must be able to function both independently and in a team environment effectively
tact, discretion, and resourcefulness required at all times
CPR and First Aid training within ninety (90) days of employment

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage