Support Staff

Volunteers of America Northern California and Northern Nevada

Support Staff responsible for providing safe and quality service to homeless families at VOA. Facilitating daily routines, assessing needs, and supporting program participants in a non-judgmental manner.

Posted 6/26/2026full-timeSacramento • California • 🇺🇸 United StatesLead💰 $20 - $21 per hourWebsite

About the role

Key responsibilities & impact

assuring quality service in a safe, non-judgmental manner to all program participants
supportive interaction with program participants and team members
assessment of participant’s needs
supporting the safety and the integrity of all residents
performance of all work duties as required
explain program rules and regulations to residents and facilitate residents’ observance of the rules
coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines
provide “awake” shift coverage
conduct hourly safety and security checks during designated periods
de-escalate crisis before it develops and respond to crisis in an appropriate manner
maintain daily reports to provide statistical information
perform housekeeping and other maintenance tasks as needed
respond to all client questions
perform clerical duties on shift
maintain clear, thorough, routine communication with all residents

Requirements

What you’ll need

demonstrated ability to communicate and comprehend oral and written instructions
general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities
flexibility to work irregular hours
willingness to function as a team member
computer skills required
CPR/First Aid certification is required within 90 days of employment
completion and maintenance of all required training and health clearances

Benefits

Comp & perks

paid holidays
vacation
sick pay
health insurance
dental insurance
vision insurance
life insurance
short-term disability insurance coverage

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer skillshousekeepingmaintenance tasksmeal preparationsafety checkscrisis de-escalationreport maintenance

Soft Skills

communicationteamworkflexibilitysupportive interactionproblem-solvingnon-judgmental approach

Certifications

CPR certificationFirst Aid certification