Verizon

Client Partner

• You will help our most important customers move their business forward.
• In this role you will work closely with the media and Entertainment verticals.
• As a trusted advisor, you’ll create new value for Verizon and our customers by solving their business problems.
• You’ll bring a consultative selling approach and become a specialist for your customers and your peers by expertly packaging and tailoring wireless and mobile solutions to meet customer needs.
• Your role is critical to establish Verizon as the premier business partner in your accounts.
• Developing deep relationships with your customers while getting to know their businesses, markets, and the challenges they face.
• Crafting creative solutions to help customers realize their goals.
• Creating winning outcomes for both us and our customers.
• Demonstrating value so that customers choose the Verizon solution.
• Growing our business while making customers satisfied.

Client Partner, Sales

Director

• Own the evolution of the Martech strategy and personalization across Verizon’s channels.
• Own the evolution of the Pega Decisioning platform.
• Lead day-to-day technical strategy discussions.
• Lead large-group working sessions focused on the execution of work.
• Collaborate with Data Science and Engineering teams to build and integrate AI and Machine Learning models.
• Define and track success metrics that matter.

Associate Director – Technology Strategy

Account Manager

• Deliver outstanding and innovative business solutions supporting our technology evolution
• Consult with customers to identify their business challenges and recommend tailored solutions
• Develop and qualify leads within respective territory to drive additional sales opportunities
• Gain new business and incremental revenue to meet sales targets
• Retain, manage and grow the existing customer base
• Educate and excite customers while leveraging innovative business solutions
• Build relationships with key decision makers
• Track and report progress through sales force automation tools

Account Manager, SMB Sales

Security Engineer

• Assist in interpreting business and functional requirements by collaborating with senior engineers to support technical implementation.
• Support subject matter experts by documenting processes and contributing to knowledge-sharing activities within the team.
• Follow established procedures and contribute to team coordination by understanding roles and responsibilities across support and engineering functions.
• Participate in the implementation and testing of high-availability and redundant network systems under the guidance of senior engineers.
• Install, configure, and perform basic Identity services components as part of MFA services.
• Develop automation tools necessary for MFA services.
• Implementation of Identity lifecycle automated provisioning workflows to ensure secure, and timely access.
• Work with cloud based tools in the deployment of the services in cloud infrastructure.
• Utilize configuration management tools like Ansible for the delivery and support of MFA services.
• Enforce zero-trust principles to adhere to security standards and processes.
• Provide first-line operational support, including monitoring alerts, escalating issues, and assisting in 24x7 support efforts as scheduled.

Senior Network Security Engineer, MFA

Customer Retention Specialist

• Lead the Base Marketing team, driving churn program execution strategy
• Manage a team of marketers and drive business churn and retention goals
• Transform high-level VBG retention strategies into live, functional customer treatments
• Ensure that the requirements for every "Save" action are accurately translated into logic

Associate Director – Customer Retention Orchestration

Sales

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

Retail Sales Associate

Chief Marketing Officer

• Lead teams of highly skilled marketers to strategize PrimeBase/Defend strategy personalized by individual VBG segments and customer types.
• Nurture a high-velocity culture within internal teams and partners, focusing on the E2E delivery of churn work.
• Provide comprehensive leadership for all proactive and reactive churn-reduction workstreams.
• Govern the VBG "Save Playbook," architecting how the business combats line, account, product, and feature-level disconnects across all individual business segments.
• Lead teams of highly skilled marketers to develop and evolve the PrimeBase/Defend strategy.
• Represent the Base Management strategy and "Defend" action plans to Marketing and Sales senior executive leadership.
• Architect a sophisticated Next Best Action decisioning framework.
• Partner with Finance to build robust business cases for offer strategies, ensuring every "Defend" action is optimized for Customer Lifetime Value (CLV) and long-term profitability.
• Launch and drive strategic scaling of a new save strategy framework, utilizing capital investment for Global Enterprise (GE) and Public Sector (PS) customers.
• Own capex allocation and direction on behalf of the marketing organization alongside the platforms and tech/tools team to drive funding prioritization for base customers for all retention work.

Marketing Director – Customer Retention

Account Executive

• Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect
• Consult with customers to identify their business challenges and recommend tailored solutions
• Identify, develop and qualify leads within respective territory to drive additional sales opportunities
• Gain new business and incremental revenue to meet sales targets
• Retain, manage and grow the existing customer base
• Coordinate with support partners to educate and excite customers about how they can leverage innovative business solutions
• Establish, build and maintain relationships with key decision makers
• Demonstrate a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions

Business Sales Account Executive

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
• Learn and uncover customers' needs by creating connections and asking the right questions
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events

• Introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs
• Interacting with our small and medium business customers in the retail store, digitally, and through outbound prospecting
• Demonstrating the value of our products and services by introducing end to end technology solutions to energize their businesses
• Generating new business through prospecting, networking and working leads and referrals
• Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives
• Growing your customer base by acquiring and retaining accounts in the small business segment
• Utilizing solutions-based selling techniques to solve business problems for your customers
• Outbound sales prospecting and customer visits
• Servicing the needs of the existing customer base
• Using sales enablement systems and tools to track, forecast, manage your pipeline and book of business

Account Manager – Retail, SMB, Business Sales

Architect

• Architecting, building, and maintaining end-to-end customer journeys in Adobe Journey Optimizer (AJO) using complex branching logic, frequency capping, and real-time triggers
• Performing deep-dive technical QA and debugging of journey payloads, API integrations, and event-based triggers to ensure flawless execution
• Configuring and managing XDM schemas, identity namespaces, and profile segments within the Adobe Experience Platform to ensure data is "journey-ready"
• Leading use case discovery sessions with business partners to define technical requirements and translate marketing goals into automated, real-time workflows
• Driving continuous improvement of journeys through A/B testing, path analysis, and performance monitoring to maximize conversion and engagement
• Partnering with Adobe and internal engineering teams to influence product roadmaps and ensure the platform scales with our evolving CX needs
• Ensuring all journeys adhere to privacy standards and data governance policies while maintaining high data integrity across the RTM stack

Customer Journey Architect

Artificial Intelligence

• You’ll be the collaborative technologist leading the charge for AI integration within our Product & Marketing Organization
• Monitoring usage to continuously improve solution effectiveness, user experience, and overall ROI
• Leading the development of AI agents to automate high-friction tasks like research, case triage, and compliance tracking
• Collaborating across Product, Growth, and Retention functions to find where AI can move the needle
• Reviewing complex processes for automation, maintaining our prompt library, and evolving tools based on user feedback
• Triaging incoming AI requests to determine if the solution requires a quick build, a guided tutorial, or a platform-level escalation
• Rapidly prototyping prompts and workflows, then iterating based on real-world user testing
• Leading hands-on working sessions to help teams build their own AI solutions with confidence
• Identifying where teams are getting stuck and proactively delivering targeted support to drive behavioral change

AI Enablement Engineer

Data Scientist

• You will use data and innovation as fuel to propel Verizon beyond the competition.
• You will architect products and assets that support the Consumer Sales Organization, Sales Planning & Operations, and Consumer Base Marketing by developing and performing complex analyses using big data technologies.
• Develop high-scale systems, applications, and advanced visual dashboards using Big Data technologies.
• Design and refine predictive models to solve complex business questions and improve operational predictability.
• Extract actionable insights from massive datasets to drive revenue and customer retention.
• Guide peers through system usage assessments.
• Lead process improvement initiatives and ensure rigorous data quality standards.
• Apply sophisticated UI/UX design principles to data visualization.
• Stay at the forefront of modeling techniques and emerging industry trends to keep Verizon’s analytics ecosystem "ahead of the game."

Principal Data Science Engineer

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
• Learn and uncover customers' needs by creating connections and asking the right questions
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.