Verizon

Engineer

• Support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure.
• Serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support.
• Utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications.
• Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.
• Maintain enterprise Cisco voice, video, presence systems.
• Understanding the codecs, protocols of Cisco and Ribbon technologies.
• Implementing of Cisco / Ribbon gateways.
• Help with basic Network troubleshooting.
• Create, maintain and update documentation of voice/video systems.
• Support IP communication networks in operations.
• Mentor and develop junior personnel.

Unified Collaboration Engineer

Sales

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

Retail Sales Associate

Customer Success Manager

• Build the complete enablement strategy for SAMs and CSMs, focusing on relationship management, account retention, and account expansion
• Partner with Product Marketing and GCS Leadership to turn product updates into clear, compelling sales messaging for our current customers
• Create competitive defense strategies and value-selling playbooks, including building ROI calculators and running hands-on objection-handling workshops
• Act as the readiness leader for the GCS team during major product launches and pricing changes
• Design structured training and certification programs so the team is fully prepared to sell new features and handle competitor pushback
• Build clear skill frameworks for the GCS organization to identify gaps in negotiation, account planning, and Executive Business Reviews (EBRs)
• Use tools like Salesforce and Gainsight to track how enablement programs impact quota attainment, churn reduction, and account growth
• Act as the voice of the GCS organization, sharing frontline feedback with Product and Sales teams
• Translate competitive intelligence and win/loss data into practical, everyday sales strategies

Senior Manager, Customer Success Enablement Delivery

Manager

• Lead cross-functional Design Thinking workshops with leaders across Product, Sales, Operations, and Customer Success.
• Break down our current customer experiences and design a new, seamless digital journey.
• Ensure that when we introduce new automated tools to our customers, they remove friction and feel like a natural, helpful extension of our brand.
• Build and lead the strategy to help drive change with customers and employees supporting those customers.
• Identify where employees or customers might feel confused or hesitant about new digital tools and build proactive strategies to build their confidence.
• Act as the ultimate champion for the customer experience, ensuring human needs remain front and center during rapid innovation and rollouts.
• Use customer feedback, behavioral data, and human psychology to advise our Digital CX team on how our automated tools should interact with customers.
• Ensure our bots and digital pathways have the right brand voice, empathy, and pacing so customers still feel taken care of, even when they aren't speaking to a human.
• Act as the connective tissue between different departments to ensure everyone is moving in the same direction for the customer.
• Translate the complex 'why' behind our digital updates into clear, compelling stories that win the support of leaders, making it easy for them to champion the changes with their teams.

CX Transformation & Change Manager

• Design and build scalable digital learning programs like online academies, automated onboarding paths, and on-demand webinar series
• Partner with the Customer Enablement Supervisor and live training teams to ensure digital content complements human-led customer education efforts
• Partner with Product teams to build automated education directly into the customer’s first 60 days
• Create specialized digital training tracks that ensure customers can successfully set up and leverage our software on their own
• Work closely with Digital CX and Product teams to bring the right helpful guides and tutorials directly inside our software
• Track how well our automated and digital training programs are actually working

Customer Enablement Delivery Manager

Ecommerce

• Serve as the Business Owner driving our digital customer experience transformation
• Leverage design thinking, out-of-the-box innovation, Artificial Intelligence and Machine Learning to create a personalized, predictive, and proactive customer experience for our SaaS users
• Shift customer engagement strategy toward an AI-driven, tech-touch engine
• Scale team's capabilities and empower customer-facing professionals
• Facilitate and govern complex, cross-functional design thinking workshops
• Diagnose systemic, root-cause workflow inefficiencies across the enterprise
• Direct the CX strategy and business logic for the integration of Generative AI and LLMs into our customer journeys
• Lead cross-functional resources to build and deploy proactive digital interventions
• Exercise independent decision-making to partner with Product and Engineering VPs/Directors
• Lead, mentor, and elevate a high-performing Digital CX Engine
• Guide the organizational change management to shift legacy teams to an AI-first customer engagement framework
• Champion and govern the seamless integration of new digital tools, workflows, and AI interventions across global teams
• Guide business requirements for predictive customer health scoring models

Director of Digital Customer Experience, AI Innovation

Director

• Direct and mentor a team of 9 FTEs
• Own the overarching business strategy for Verizon’s ad products
• Oversee the development of the GTM strategy and support the Head of Media Sales
• Guide the Product and Engineering teams in managing critical third-party vendor relationships
• Ensure the team effectively manages yield, pricing strategies, and inventory flow
• Act as the primary liaison between the advertising division and broader Verizon leadership

Senior Director, Advertising and Data Monetization

Security Analyst

• Conducting threat investigations in Verizon’s most complex and critical network environments
• Coordinating with multidisciplinary teams across network organization to iteratively improve security controls and detection capabilities
• Conducting time-sensitive analysis during cyber investigations, including active threat investigation and forensic analysis
• Leveraging Verizon’s network telemetry to find indicators of compromise
• Developing expertise on the Verizon threat landscape using threat intelligence, network telemetry, and operational metrics to clearly communicate the threat landscape
• Analyzing malicious code, packet capture files, and forensic artifacts
• Analyzing log data to detect active threats within the network using knowledge of the current threat landscape, threat actor techniques, and Verizon’s network
• Identifying gaps in logging capabilities and develop and propose strategies to fill gaps
• Identifying and propose automated alerts for new and previously unknown threats
• Collaborate with teams across the Cyber organization to mitigate risk by testing, deploying, and developing investigative playbooks

Senior Analyst, Threat Intelligence

Account Executive

• Uncover c-suite customers’ most pressing challenges
• Protect their information to make it more secure
• Cloud computing, or tailored network solutions to increase efficiency
• Develop and deliver outstanding packages
• Develop existing business and new high-level client relationships
• Understand client needs and tailor custom solutions through consultative selling
• Respond to RFPs, make business cases, and contract for work
• Collaborate with internal and external partners from sale through implementation
• Streamline processes and effectively lead sales activities and forecasting

Client Executive – Enterprise Sales

• Join Verizon as we continue to expand our industry-leading network
• Play a critical role in our network transformation
• Build a unified network across all lines of business
• Maintain the technology that keeps millions of our customers connected
• Serve as a Client Executive to approximately three to four hundred multi-dwelling unit (MDU) communities
• Be accountable for sales results and mitigating disconnects
• Analyze data and strategically plan marketing activities to drive sales
• Coordinate events with property professionals and vendors
• Partner with cross-functional teams to resolve customer escalations
• Build and maintain relationships with property staff
• Oversee two-to-three vendor sales agents
• Create marketing plans to increase sales
• Pull sales data from Verizon systems
• Update documents in Excel, PowerPoint and Google Sheets
• Physical requirements of the job may include lifting and carrying objects weighing up to approximately 30 pounds
• Willingness to transport and set up Verizon marketing materials for events

Client Executive – VEC-VCG Channel Management

Compliance

• Reporting to the Associate Vice President of Environmental Health and Safety (EHS)
• Lead a team responsible for designing and scaling EHS standards and risk-mitigation programs across the organization
• Architecting and orchestrating the long-term EHS roadmap to drive cross-business consistency, operational efficiency, and process automation
• Identifying cross-functional friction points and deploying data-driven automated solutions to modernize workflows
• Delivering actionable insights to business leaders, fostering a culture of active risk ownership and accountability across all business units
• Establishing and maintaining a robust EHS governance framework
• Managing and supporting the ISO 14001 and ISO 45001 certifications
• Modernizing EHS training programs

Director, EHS Strategy, Transformation, Compliance

Client Partner

• You will help our most important customers move their business forward.
• Work closely with the media and Entertainment verticals.
• Create new value for Verizon and our customers by solving their business problems.
• Bring a consultative selling approach and become a specialist for your customers and your peers by expertly packaging and tailoring secure, wireless solutions to meet customer needs.
• Establish Verizon as the premier business partner in your accounts.
• Develop deep relationships with your customers while getting to know their businesses, markets, and the challenges they face.
• Craft creative solutions to help customers realize their goals.
• Create winning outcomes for both us and our customers.
• Demonstrate value so that customers choose the Verizon solution.
• Grow our business while making customers satisfied.

Senior Client Partner – Investment Sales

Solutions Engineer

• Collaborating on acquiring and enabling new Wireless Connectivity Partners (WCP)
• Driving growth across Fixed Wireless Access (FWA) and IoT.
• Building and scaling a repeatable acquisition engine while operating with speed, structure, and accountability in a highly matrixed environment.
• Partnering with both internal and external teams to ensure that solutions meet technical and business needs.
• Shaping innovative solutions to address current and future customer needs.
• Driving partner-led growth by identifying, positioning, and closing resale opportunities.
• Interfacing directly with clients to provide consistent, high quality technical sales & support.
• Handling a budget to 100% versus the plan.
• Providing market information, drivers and customer feedback for product positioning and enhancements.
• Establishing operating rigor, structure, and prioritization across a fast-paced, high-volume environment.
• Partnering cross-functionally with sales, engineering, legal, and contracts.
• Creating partner monetization strategies, including pricing, packaging, and go-to-market execution.
• Engaging with senior leaders to align priorities, set expectations, and drive accountability.
• Presenting to all types of audiences at executive meetings, customer demos, and trade shows.

Principal Connected-Solutions Architect

Analyst

• Understanding what customers will want next is your driver.
• You are creative but balance that with your practical business side.
• You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture.
• An environment with lots of competing priorities and new challenges every day is where you thrive.
• With a knack for working with different types of people, you inspire others to do their best work and carry out your vision.
• You'll be studying new and emerging trends in B2B to fuel your thinking about where we head next and how well we will transform Verizon's VBG market.
• You'll explore the current state, and identify gaps and the next big opportunity.
• And craft a long-term vision and adjust along the way as you respond to the rapidly changing landscape.
• You'll bring your vision to life from development to go-to-market strategy and into the hands of customers, building better ways for businesses to stay connected.
• Understanding and anticipating what the market needs.
• Testing out new ideas and concepts for feasibility and market potential.
• Design and execute enterprise-level digital analytics strategies, focusing on conversion outcomes.
• Proficiently use leading tools such Figma , Adobe Analytics, Tableau, Power BI, or Google BigQuery to extract, analyze, and visualize data.
• Collaborate with cross-functional teams to ensure alignment with business goals.
• Develop SME level understanding of existing Verizon platforms and commerce flows in order to provide strategic recommendations for enhancements.
• Work closely with stakeholders across various internal teams to gather requirements and implement enhancements in coordination with UX, design, dev and QA teams.
• Participate in business case development and presentations for alignment with working teams

Analyst – Product Development/Management

• leading the charge on cultivating, building and closing large wireless or wireline Fixed Wireless Access (FWA) sales to Global Enterprise customers
• creating new value for Verizon and customers by solving connectivity needs
• building and maintaining the sales funnel
• increasing FWA participation, penetration, and close rate
• collaborating with internal and external teams