Triskel Consulting

Vice President

• Lead the global VIP division (~500 employees) ensuring best-in-class service, customer retention, and revenue growth.
• Develop and execute long-term strategy aligned with business objectives.
• Drive global initiatives to enhance customer experience for high-value players and identify growth opportunities.
• Lead, mentor, and inspire a large, multicultural team across multiple regions.
• Ensure operational efficiency, implement processes, KPIs, and performance management systems.
• Oversee VIP lifecycle management: acquisition, retention, reactivation strategies.
• Monitor player behaviors and implement data-driven strategies to increase loyalty and lifetime value (LTV).
• Ensure compliance with responsible gambling frameworks and global regulatory requirements.
• Partner with marketing, product, operations, and compliance teams.
• Represent the VIP department at executive level and contribute to strategic decision-making.

Vice President, VIP

Customer Success Manager

• Develop and manage localized CRM strategies for the Spanish market (Email, SMS, push notifications, onsite messaging, etc.); Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation; Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI; Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns; Monitor KPIs such as retention rate, conversion, CLV, and churn and proactively act on insights; Ensure all campaigns are compliant with local regulations and responsible gaming practices; Act as the main point of contact for all CRM-related initiatives in Spain

CRM Manager, Spanish Market

• Design and manage localized CRM strategies for sweepstakes project within US market (Email, SMS, push notifications, in-app, and onsite messaging)
• Own the customer lifecycle and optimize touchpoints across onboarding, engagement, retention, reactivation, and churn prevention
• Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI
• Work cross-functionally with content, design, product, and analytics teams to deliver effective campaigns
• Monitor and report on CRM KPIs such as CLV, retention, conversion, and churn and apply data insights to drive performance
• Ensure CRM campaigns comply with local laws, data privacy regulations, and responsible gaming practices where relevant
• Serve as the primary CRM contact for all RoW-related markets and initiatives for sweepstakes

CRM Manager, Sweepstakes

Customer Support

• Respond to customer inquiries via email on all topics related to the online marketplace
• Maintain a positive, empathetic, and professional attitude towards customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines

Customer Service Agent, Dutch or Flemish Speaker

Account Manager

• Our client, and international player within the online entertainment sector that specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring their clients operations stay secure and efficient. We are looking for a Turkish VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Responsibilities: Able to search and find for solutions of customers issues Analyse customers behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs Monitor customers performance & behaviour in order to evaluate bonus crediting Ensure that products compliance is being followed according to relevant regulations Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

VIP Account Manager, Turkish Speaker

• Develop and execute targeted CRM campaigns to boost retention, reactivation, and player lifetime value in the Turkish market across both casino and sportsbook.
• Plan and manage lifecycle, promotional, and engagement campaigns tailored to casino and sportsbook players.
• Ensure all campaigns comply with Turkish regulatory requirements, maintaining best practices in responsible gaming.
• Analyze customer behavior and campaign performance to optimize future strategies for both casino and sportsbook audiences.
• Use leading CRM tools to manage personalization, segmentation, and automation of campaigns, ensuring effective engagement in both verticals.
• Collaborate with data teams to ensure data-driven decision-making and actionable insights tailored to casino and sportsbook player behavior.
• Work closely with product and marketing teams to ensure a seamless player journey and consistent messaging across casino and sportsbook.
• Monitor regional trends, player feedback, and competitor activity in both casino and sportsbook to adapt and improve campaigns.

CRM Manager, Turkish-speaking Market

• Create and implement tailored CRM campaigns for Australia, New Zealand, and other English-speaking markets aimed at retention, reactivation, and maximizing lifetime value
• Leverage CRM platforms to automate campaigns and personalize messaging localized to each market
• Use data analytics to track customer behaviour, campaign success, and key performance metrics, optimizing strategies
• Collaborate with marketing, product, analytics, and customer support teams to ensure seamless campaign delivery and improved customer experience
• Stay informed on industry trends, customer behaviours, and competitor activities specific to Australia, New Zealand, and other regions
• Continuously evaluate campaign performance and adjust strategies based on real-time feedback and data analysis

Regional CRM Manager

Project Manager

• Plan and launch sports promotions
• Develop and coordinate bonus campaigns, freebies, and special offers for major events.
• Manage live & pre-match betting offers Ensure competitive odds, exclusive markets, and top-tier betting opportunities.
• Coordinate cross-team initiatives Work closely with content, CRM, and marketing teams to execute push, SMS, and email campaigns.
• Analyze and optimize promotions Track KPI performance (conversion, turnover, ROI) and adjust strategies for maximum profitability.
• Lead technical integrations Collaborate with IT teams on new features and product updates (cashback, bet-builder, etc.).
• Monitor market trends Stay ahead of competitor activities and industry innovations to drive engagement and retention.

Project Manager, Sports Marketing

• Own and develop the CRM strategy specifically for social traffic, including players from paid social, influencer campaigns, and social media partners
• Collaborate with acquisition and affiliate teams to understand source quality and player profiles
• Design tailored onboarding, retention, and reactivation journeys specifically for social cohorts
• Build segmentation logic and campaign automation that reflect social-specific behaviours
• Analyze performance and conversion rates across channels, report insights and optimize accordingly
• Test and iterate on creative angles, offers, and messages that best convert social players
• Liaise with social partners for coordinated campaigns and ensure CRM alignment with promotions
• Ensure full compliance with regulatory requirements across markets
• Coordinate in-app engagement tools and pop-up campaigns targeting social traffic (considered a plus)

CRM Manager, Social

Human Resources

• Maintain impeccable and compliant employee records, ensuring all data in our HRIS (BambooHR) is accurate and up-to-date.
• Prepare and manage key personnel documents, including employment contracts, work permits, and new hire guides.
• Serve as the first point of contact for employee queries on HR-related matters, providing timely and helpful support.
• Support the payroll process by accurately submitting changes, absences (sick leave, maternity, vacation), and other relevant data.
• Administer employee benefits programs, including health and life insurance.
• Play a key role in the employee onboarding and offboarding processes, ensuring a seamless experience.
• Assist with HR projects, audits, and reporting as needed.
• Manage office supplies inventory, including ordering stationery, kitchen provisions (fruit, drinks, groceries), and other essentials.
• Coordinate the office environment by liaising with vendors, handymen, and service providers for maintenance, repairs (e.g., AC, appliances), and facility management.
• Organize and set up meeting rooms, training sessions, and company events.
• Arrange employee travel and accommodation when required.

HR and Office Administrator

• Own the execution layer of our CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across brands and regions
• Lead from the front and step in when needed to support the team through high-pressure moments and tight turnarounds
• Lead, mentor, and grow a large and diverse team of CRM Executives and Team Leads, building a high-performance, collaborative, and accountable team culture
• Define, document, and continuously improve operational processes to drive consistency, scale, and compliance in all campaign activities
• Implement clear QA standards, delivery checklists, and review loops to ensure campaigns are always accurate, compliant, and impactful
• Leverage CRM platforms, automation tools, and internal systems to drive efficiency and empower the team
• Own planning and prioritization across multiple workflows, balancing day-to-day delivery with long-term improvements

Head of CRM Execution

• Responsible for retention of VIP customers and increase of their lifetime value
• Able to search and find for solutions of customers issues
• Analyse customers behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
• Monitor customers performance & behaviour in order to evaluate bonus crediting
• Ensure that products compliance is being followed according to relevant regulations
• Work shifts during business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

VIP Account Manager, Norwegian Speaker

• Manage the overall running of the VIP team
• Develop & implement strategic plans to ensure VIP Managers grow within their roles
• Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
• Manage and understand your teams markets and KPIs and take appropriate action to capitalise on opportunities and fill gaps
• Improving upon current procedures and implementing new processes
• Weekly reporting on team and market performance
• Conducting regular 1 2 1s & Performance management
• Any other tasks assigned by Head or Director of Department.

Team Leader, VIP Account Managers, Swedish Speaker

• Design and execute customer lifecycle strategies to drive engagement, retention, and customer lifetime value
• Develop and manage localized CRM strategies for Spanish, Swedish, Danish, Polish, Romanian, Swiss/Austrian markets (Email, SMS, push, onsite messaging)
• Own the customer journey and optimize communications across onboarding, engagement, churn prevention, and reactivation
• Plan, execute, and analyze CRM campaigns focused on personalization, segmentation, and ROI
• Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns
• Monitor KPIs such as retention rate, conversion, CLV, and churn and act on insights
• Ensure campaigns are compliant with local regulations and responsible gaming practices
• Act as main point of contact for CRM-related initiatives in the specific market

• Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus
• Helping internal and external customers
• Contacting other departments when there is an issue to be solved
• Keeping customer request queues as low as possible
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
• Handling customer request queues assigned accordingly to workload
• Having a high knowledge of products offered by the company
• Attending team meetings and activities
• Taking over in the absence of their Line Manager
• Escalating Technical Issues
• Responsible for the Emergency Procedure
• Chat and Email quality assurance
• Analyzing any promotion before it’s launched
• Responsible for the Banned procedure

Vice President, VIP

CRM Manager, Spanish Market

CRM Manager, Sweepstakes

Customer Service Agent, Dutch or Flemish Speaker

VIP Account Manager, Turkish Speaker

CRM Manager, Turkish-speaking Market

Regional CRM Manager

Project Manager, Sports Marketing

CRM Manager, Social

HR and Office Administrator

Head of CRM Execution

VIP Account Manager, Norwegian Speaker

Team Leader, VIP Account Managers, Swedish Speaker

Regional CRM Manager

German-Speaking Customer Support Agent