VIP Account Manager, Norwegian Speaker
Triskel Consulting
Team Leader, VIP Account Managers, Swedish Speaker
Triskel Consulting
full-time
Posted on:
Origin: • 🇩🇰 Denmark
Visit company websiteJob Level
Senior
About the role
- Manage the overall running of the VIP team
- Develop & implement strategic plans to ensure VIP Managers grow within their roles
- Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
- Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
- Manage and understand your teams markets and KPIs and take appropriate action to capitalise on opportunities and fill gaps
- Improving upon current procedures and implementing new processes
- Weekly reporting on team and market performance
- Conducting regular 1 2 1s & Performance management
- Any other tasks assigned by Head or Director of Department.
Requirements
- Worked in a VIP role for 2 years or more within the iGaming field B2C
- Experience working as a leader for a similar call center environment
- Strong interpersonal skills
- Good understanding of client/customer and market requirements and dynamics
- Strong leadership skills with ability to drive a VIP team
- Ability to work under pressure
- Understanding of numbers and targets
- Fluent in both Swedish and English
- Gambling industry Knowledge and Experience is a must
- Working knowledge of Microsoft office
- Excellent organisational and time-management skills
- Excellent understanding of VIP Player Management
- Strong People management skills
- Excellent oral and written communication skills
- Scheduling and work planning
- Presenting and report skills
