Triskel Consulting

Account Manager

• Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
• Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
• Build long-lasting relationships with players by providing personalized support and addressing any concerns or issues they may have
• Monitor player activity and identify opportunities to enhance their gaming experience
• Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
• Collecting and analyzing information and data on customer segments and suggesting changes for optimization
• Stay up to date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market

Finnish Speaking VIP Account Manager