VP – Partner Management
Internova Travel Group
Job Level
Lead
About the role
- Lead the global VIP division (~500 employees) ensuring best-in-class service, customer retention, and revenue growth.
- Develop and execute long-term strategy aligned with business objectives.
- Drive global initiatives to enhance customer experience for high-value players and identify growth opportunities.
- Lead, mentor, and inspire a large, multicultural team across multiple regions.
- Ensure operational efficiency, implement processes, KPIs, and performance management systems.
- Oversee VIP lifecycle management: acquisition, retention, reactivation strategies.
- Monitor player behaviors and implement data-driven strategies to increase loyalty and lifetime value (LTV).
- Ensure compliance with responsible gambling frameworks and global regulatory requirements.
- Partner with marketing, product, operations, and compliance teams.
- Represent the VIP department at executive level and contribute to strategic decision-making.
Requirements
- Proven track record in a senior executive position (VP, COO, MD, or similar) within the iGaming, online gambling industry.
- Extensive experience in managing large-scale teams (500+ employees) in a multinational environment.
- Strong background in VIP / customer engagement / high-value account management.
- Demonstrated ability to deliver measurable results in customer retention, revenue growth, and service quality.
- Exceptional leadership, coaching, and people management skills.
- Strategic thinker with strong business acumen and commercial awareness.
- Excellent communication, negotiation, and stakeholder management abilities.
- Data-driven mindset with proficiency in analytics and reporting tools.
- Ability to thrive in a fast-paced, highly regulated, and competitive global environment.
