Resource Innovations

Senior Director, Marketing Client Services

Resource Innovations

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $185,000 - $195,000 per year

Job Level

Senior

About the role

  • Serve as the senior-most marketing client relationship lead, engaging directly with Director, VP and C-Level decision-makers across key accounts.
  • Drive strategic value for clients by understanding their goals, advocating for innovative solutions, and ensuring flawless delivery of marketing programs.
  • Establish trusted advisor relationships with clients and internal stakeholders, acting as the voice of the client internally.
  • Support business development by participating in strategic pitches and nurturing existing account growth opportunities.
  • Lead and mentor the account management and project management teams, developing a high-performing culture grounded in accountability, creativity, and collaboration.
  • Define clear roles, responsibilities, and growth paths within the team; coach and support professional development for team members at all levels.
  • Create scalable processes and best practices that ensure consistent, high-quality client experiences across accounts.
  • Champion a culture of continuous learning and innovation within the client services team.
  • Drive operational rigor across project delivery, resource planning, and client reporting.
  • Collaborate with creative, strategy, and digital teams to ensure cohesive and integrated client solutions.
  • Partner with leadership to set and monitor team KPIs, client health metrics, and satisfaction benchmarks.
  • Oversee initiatives that improve and introduce tools and systems to streamline workflow, improve transparency, and enhance team productivity.

Requirements

  • Bachelors Degree and 12+ years of experience in marketing client service, account management, or integrated marketing within an agency or consulting environment.
  • Demonstrated ability to build and lead senior-level client relationships and guide complex programs from strategy through execution.
  • Proven experience leading and scaling teams in a dynamic, fast-paced marketing environment.
  • Exceptional communicator with strong business acumen and executive presence.
  • Passion for building a culture of partnership, quality, and innovation.