Analyst – Institutional Client Services
TD
Senior Director, Marketing Client Services
Resource Innovations
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $185,000 - $195,000 per year
Job Level
Senior
About the role
- Serve as the senior-most marketing client relationship lead, engaging directly with Director, VP and C-Level decision-makers across key accounts.
- Drive strategic value for clients by understanding their goals, advocating for innovative solutions, and ensuring flawless delivery of marketing programs.
- Establish trusted advisor relationships with clients and internal stakeholders, acting as the voice of the client internally.
- Support business development by participating in strategic pitches and nurturing existing account growth opportunities.
- Lead and mentor the account management and project management teams, developing a high-performing culture grounded in accountability, creativity, and collaboration.
- Define clear roles, responsibilities, and growth paths within the team; coach and support professional development for team members at all levels.
- Create scalable processes and best practices that ensure consistent, high-quality client experiences across accounts.
- Champion a culture of continuous learning and innovation within the client services team.
- Drive operational rigor across project delivery, resource planning, and client reporting.
- Collaborate with creative, strategy, and digital teams to ensure cohesive and integrated client solutions.
- Partner with leadership to set and monitor team KPIs, client health metrics, and satisfaction benchmarks.
- Oversee initiatives that improve and introduce tools and systems to streamline workflow, improve transparency, and enhance team productivity.
Requirements
- Bachelors Degree and 12+ years of experience in marketing client service, account management, or integrated marketing within an agency or consulting environment.
- Demonstrated ability to build and lead senior-level client relationships and guide complex programs from strategy through execution.
- Proven experience leading and scaling teams in a dynamic, fast-paced marketing environment.
- Exceptional communicator with strong business acumen and executive presence.
- Passion for building a culture of partnership, quality, and innovation.
