Director – Client Services
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, South Carolina, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- To determine account management strategies related to managed care client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business.
- To provide managed care program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
- Provides stewardship reporting to clients; identifying and educating clients on managed care issues and trends impacting programs.
- Conducts pre-renewal visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
- Resolves all major customer service issues.
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
- Ensures compliance with all applicable Quality initiatives.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- CPCU, AIC and/or ARM or other related designation preferred.
- Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementmanaged care program managementclient renewalcontract revisionclient service instruction preparationnegotiationclient invoicingauditsaccounts receivable managementcross-selling
Soft skills
customer satisfactionclient retentionleadershipcommunicationproblem resolutionstrategic planningteam supervisionclient educationrelationship managementinfluencing
Certifications
Bachelor's degreeCPCUAICARM