Client Services Representative

• Manage accounts of multiple client service programs or single large national program
• Maintain client, client broker and key vendor relationships
• Manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention
• Perform client renewal and Client Service Instruction preparation for assigned clients
• Coordinate pricing and complete location coding parameters
• Prepare and distribute stewardship and other reports
• Coordinate client invoicing, audits and accounts receivable follow-up for assigned clients
• Educate the client on loss data - drivers of cost impacting assigned programs
• Coordinate project activity
• Act as primary client contact with focus on maintaining and improving overall customer satisfaction
• Identify issues that impact customer satisfaction
• Identify and solicit cross selling opportunities
• Coordinate client contracts

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