Client Services & Marketing Intern, Baseball
Wasserman
Manager, Client Services
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Kentucky, Mississippi, New Hampshire, Rhode Island, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
SeniorLead
About the role
- Manage accounts of multiple client service programs or single large national program
- Maintain client, client broker and key vendor relationships
- Manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention
- Perform client renewal and Client Service Instruction preparation for assigned clients
- Coordinate pricing and complete location coding parameters
- Prepare and distribute stewardship and other reports
- Coordinate client invoicing, audits and accounts receivable follow-up for assigned clients
- Educate the client on loss data - drivers of cost impacting assigned programs
- Coordinate project activity
- Act as primary client contact with focus on maintaining and improving overall customer satisfaction
- Identify issues that impact customer satisfaction
- Identify and solicit cross selling opportunities
- Coordinate client contracts
Requirements
- Bachelor's degree from an accredited college or university preferred
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required
- Eight (8) years of related experience or equivalent combination of experience and education
- Three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity
- Strong understanding in workers compensation, liability and disability claims management
- Strong understanding of client location coding parameters, banking methodology, and claims operating systems
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementclient service instruction preparationlocation coding parametersbanking methodologyauditinginvoicingcross sellingprogram procedurescustomer satisfaction managementdata analysis
Soft skills
organizational skillsinterpersonal skillsnegotiation skillsfacilitation skillsanalytical skillscommunication skillsrelationship managementproblem-solving skillscustomer retentionproject coordination
Certifications
CPCUAICARM
