Customer Support, German Speakers
CBREX
German-Speaking Customer Support Agent
Triskel Consulting
full-time
Posted on:
Location: 🇲🇹 Malta
Visit company websiteSalary
💰 €26,000 - €26,400 per year
Job Level
Junior
About the role
- Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus
- Helping internal and external customers
- Contacting other departments when there is an issue to be solved
- Keeping customer request queues as low as possible
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
- Handling customer request queues assigned accordingly to workload
- Having a high knowledge of products offered by the company
- Attending team meetings and activities
- Taking over in the absence of their Line Manager
- Escalating Technical Issues
- Responsible for the Emergency Procedure
- Chat and Email quality assurance
- Analyzing any promotion before it’s launched
- Responsible for the Banned procedure
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year in a similar role within online customer service
- Strong communication skills
- Knowledge of Internet related software
- Bilingual or native fluency in German both written and spoken
- Available to work on shifts bases covering Monday to Sunday
