Triskel Consulting

German-Speaking Customer Support Agent

Triskel Consulting

full-time

Posted on:

Origin:  • 🇲🇹 Malta

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Salary

💰 €26,000 - €26,400 per year

Job Level

Junior

About the role

  • Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus
  • Helping internal and external customers
  • Contacting other departments when there is an issue to be solved
  • Keeping customer request queues as low as possible
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
  • Handling customer request queues assigned accordingly to workload
  • Having a high knowledge of products offered by the company
  • Attending team meetings and activities
  • Taking over in the absence of their Line Manager
  • Escalating Technical Issues
  • Responsible for the Emergency Procedure
  • Chat and Email quality assurance
  • Analyzing any promotion before it’s launched
  • Responsible for the Banned procedure

Requirements

  • Graduation of high school or post-secondary school
  • Work experience preferably at least one year in a similar role within online customer service
  • Strong communication skills
  • Knowledge of Internet related software
  • Bilingual or native fluency in German both written and spoken
  • Available to work on shifts bases covering Monday to Sunday
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