Cross Border Talents

German Customer Support Specialist

Cross Border Talents

full-time

Posted on:

Origin:  • 🇲🇹 Malta

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Job Level

Mid-LevelSenior

About the role

  • Email & Chat Support (70%): Assist customers with questions and issues all in writing; Deliver friendly, helpful responses in both German and English; Work with modern tools to provide quick, accurate solutions
  • Content Review (30%): Moderate user-generated content on platforms and marketplaces; Check compliance with community standards and safety policies; Report any harmful or inappropriate material

Requirements

  • German (C1) + English (B2)
  • Comfortable with basic software (Excel, Word, web apps)
  • Availability to work in rotating shifts, including evenings/weekends
  • No prior experience needed just a strong work ethic and willingness to learn
  • A team spirit, eye for detail, and a problem-solving mindset
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