Legal Assistant
Trueline
Job Level
Lead
About the role
- Own the execution layer of our CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across brands and regions
- Lead from the front and step in when needed to support the team through high-pressure moments and tight turnarounds
- Lead, mentor, and grow a large and diverse team of CRM Executives and Team Leads, building a high-performance, collaborative, and accountable team culture
- Define, document, and continuously improve operational processes to drive consistency, scale, and compliance in all campaign activities
- Implement clear QA standards, delivery checklists, and review loops to ensure campaigns are always accurate, compliant, and impactful
- Leverage CRM platforms, automation tools, and internal systems to drive efficiency and empower the team
- Own planning and prioritization across multiple workflows, balancing day-to-day delivery with long-term improvements
Requirements
- 6+ years in CRM or marketing operations, with experience managing execution teams in high-volume, fast-paced environments
- Proven track record of managing multi-level teams, mentoring future leaders, and creating a culture of ownership and excellence
- Strong skills in workflow design, documentation, and continuous process optimization
- Deep understanding of how to maintain accuracy, compliance, and performance in high-frequency CRM delivery environments
- Clear and efficient communicator who keeps teams aligned and stakeholders informed
