Travelers

Consultant

• Plan, craft, and deliver employment brand marketing materials across multiple platforms
• Support employment brand initiatives to ensure consistent messaging and alignment
• Drive brand awareness to increase attraction across all talent profiles
• Participate in creative sourcing plans for high-volume and specialized positions using social media and email marketing tools
• Generate messaging and creative content for current and future employees, social media, job boards, and diverse channels
• Support recruitment-specific copywriting for careers blogs, email marketing, web, and social media
• Organize and create platform content, optimization, reporting and analytics, content development, and updates for assigned social media channels
• Monitor emerging trends in recruitment marketing, sourcing technologies, and social media
• Perform other duties as assigned

Consultant, Employer Branding

Product Manager

• Lead day-to-day trading for niche commercial products across new business and renewals
• Monitor portfolio performance and trading rhythms to achieve key targets
• Expand specialist insurer panels and managing general agent partnerships
• Launch new covers, including motor trades, for complex customer segments
• Partner with call centre teams to refine lead scoring, customer routing, and operational journeys
• Lead product reviews and annual fair value assessments with compliance
• Act as the insurance product expert across wider business projects
• Improve customer journeys across online and offline operations
• Resolve operational and commercial incidents within complex customer journeys

Insurance Product Manager – Specialist Cover

Full-stack Engineer

• Complete intermediate end-to-end engineering tasks for specific system assignments
• Develop, analyze, configure, test, debug, troubleshoot, document, monitor system health and alerts, and implement solutions based on user or system design specifications
• Participate in troubleshooting, conduct impact analysis, and escalate appropriately
• Perform analysis, design, development, and configuration functions
• Define technical requirements for assignments of intermediate complexity
• Participate in analysis, assessment, and resolution of defects and incidents
• Independently tackle well-scoped problems within team guidelines
• Expand technical knowledge and capabilities
• Perform other duties as assigned

Software Engineer I, JavaScript, TypeScript, AWS, React, Node.js

Customer Support

• Complete applicable new hire training
• Handle high-volume inbound inquiries from external customers and internal business partners via calls, emails, chats, and other methods
• Assist with questions regarding quotes, policies, coverages, billing, audits, and application access or support
• Build and maintain customer satisfaction and trust through active listening and accurate responses
• Apply product, systems, and business-area knowledge to educate customers and resolve needs
• Navigate multiple systems and platforms simultaneously while interacting with customers
• Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
• Document information accurately and comprehensively according to business-area guidelines and procedures
• Support departmental projects and initiatives
• Participate in developmental opportunities
• Perform other assigned duties

Bilingual Customer Service Associate

Appraiser

• Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
• Deliver consistent service quality throughout the claim life cycle
• Manage assignments and travel promptly to vehicle or equipment locations
• Scope claims and determine physical claim values using recognized resources, estimating, and evaluation software
• Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
• Partner with assigned Claim Professionals from initial investigation through final recovery
• Negotiate claim values with customers and repair facilities
• Determine applicable total-loss settlement amounts, coverages, and deductibles
• Convey claim settlements and initiate payments to customers or repair facilities
• Provide inspection assistance to other lines of business and departments, including catastrophe response
• Review coverage and apply policy conditions, provisions, exclusions, and endorsements
• Manage the repair process, claim and expense reserves, action plans, and diaries
• Communicate claim damage assessments following negotiations
• Obtain authorization to initiate payments
• Perform other duties as assigned

Outside Auto Appraiser

Associate

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Complete virtual, classroom, and on-the-job training
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine claim compensability, including evaluating potential fraud
• Participate in telephonic and/or onsite file reviews
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Help return injured parties to work when appropriate, including coordinating medical treatment
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Acquire and maintain relevant insurance licenses within three months of starting
• Perform other duties as assigned

Workers Compensation Associate – Claim Representative

• Manage data availability, usability, integrity, security, and privacy
• Assist with implementing data quality processes for business purposes
• Perform data profiling and analysis and communicate results
• Meet with business customers to understand and apply data quality requirements
• Define and catalog data, policies, metadata, data lineage, and transformation rules
• Ensure naming definitions and standards are followed
• Participate in creating data models, including entity design and population
• Test and validate requirements and data management capabilities
• Apply understanding of data models, relationships, mapping lineage, and business rules
• Create detailed test strategies and test plans
• Perform root cause analysis and resolve business data issues
• Gather and maintain enterprise knowledge using tools, processes, and workflows
• Participate in taxonomy maintenance and governance
• Provide data subject matter expertise and support internal and external clients
• Perform data impact analyses with project teams
• Perform other duties as assigned

Consultant, Data Management

Analyst

• Support Agency Bill questions and resolve complex billing inquiries
• Manage receivables to maximize cash flow
• Analyze outstanding receivables and disputed premiums
• Document resolution activity
• Review accounts, validate overdue premiums, and manage accounts through resolution
• Research and analyze disputed billing transactions
• Apply payments accurately and resolve discrepancies
• Communicate billing status and changes to appropriate parties
• Investigate aged unallocated debits and credits
• Recognize agency trends and report anomalies to management
• Identify uncollectible premiums and determine appropriate action
• Negotiate within company guidelines and authority levels
• Handle complex accounts as a technical expert and resource for agents and business partners
• Assist with quality reviews and process improvement recommendations
• Develop or update procedures and training documents
• Assist with training facilitation
• Participate in strategic special projects involving customer experience, process optimization, and workflow transformation
• Coach and develop peers, business partners, and vendors
• Perform other duties as assigned

Account Resolution Analyst

Accounting Manager

• Ensure timely and accurate books and records for reporting to internal and external parties
• Maintain a strong control environment
• Prepare, review, and approve journal entries, payment requests, and reconciliations
• Compile, review, and analyze complex financial data for variance analysis, reporting, and accuracy
• Conduct external financial statement reviews involving GAAP, SEC, and STAT requirements
• Perform and review financial controls in accordance with Sarbanes-Oxley requirements
• Prepare and review documentation supporting internal and external audits
• Maintain compliance with external financial regulatory requirements and internal accounting policies
• Participate in projects involving complex analysis and implementation of business and financial regulatory changes relating to financial reporting
• Review daily balancing, associated journals, journal entries, and balance sheet account reconciliations
• Provide coaching, training, and mentoring
• Perform other duties as assigned

Insurance

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business
• Drive profitable growth within assigned agency assignments and territories
• Own assigned territory, including business development, annual planning, and territorial performance management
• Conduct agency diagnostics to assess performance and identify growth opportunities
• Facilitate agency appointments and build long-term relationships through in-person and virtual office visits
• Prospect, onboard, and set performance goals for new agencies
• Provide training and support to agency partners
• Pre-qualify accounts as needed
• Influence agency partners through communication and negotiation
• Collaborate with Product and Underwriting teams to align sales strategies with business objectives
• Cross-sell Travelers products with business partners across other lines
• Identify potential book transfer opportunities
• Develop knowledge of competitor products, capabilities, and local market trends
• Use data, analytics, Travelers systems, and platforms to support sales decisions and performance measurement
• Leverage AI technologies to optimize processes, enhance decision-making, and drive innovation
• Perform other duties as assigned

Sales Executive – Small Commercial Insurance

• Build and operate agent harness capabilities consumed by engineering teams across the enterprise
• Integrate agents with tools, APIs, and enterprise systems and make integrations reliable under real load
• Advance test automation and deliver code meeting security, observability, scalability, recoverability, and financial responsibility requirements
• Contribute to application and solution design with architects, product owners, and consuming teams
• Own assets end to end, including currency, vulnerability management, and production readiness
• Document work so others can build on it
• Deepen expertise in owned technologies
• Perform other duties as assigned

Software Engineer I – AI Agents, Harnesses

Operations

• Serve as a customer service representative for the claim department
• Triage and route callers to the appropriate department
• Answer claim status and payment questions
• Partner with claim professionals across departments to support timely claim resolution
• Document claim files, including notes and diaries
• Request reports and records and review medical bills, mail and wage statements
• Print and prepare claim documents for legal and medical reviews
• Report and assign claims and transition closed files to and from off-site storage
• Receive, sort, scan and upload incoming mail and process outgoing mail
• Order, receive and distribute supplies and equipment
• Process and issue claim payments, vendor invoices, attorney expenses and medical processing fees
• Process and document returned checks, voided checks and credits
• Ensure timely and accurate check processing
• Prepare, generate and review operational, line-of-business and financial reports
• Update data discrepancies in reports and systems
• Document pending and completed work activities in appropriate systems
• Perform underlying financial controls, communicate findings and assess data reasonableness
• Identify discrepancies, perform reconciliations and assess financial control effectiveness
• Prepare data entries according to established standards
• Perform other duties as assigned

Claim Operations Specialist

Product Analyst

• Deliver high-quality analysis and recommendations to support Product teams and their objectives
• Carry out customer journey analysis
• Measure the impact of multi-channel strategies
• Uncover and deliver insights through ad-hoc data exploration and visualisation
• Collaborate with data engineers to evolve data sets and data pipelines
• Build dashboards and self-service query tools
• Train colleagues to use dashboards and self-service query tools
• Work with developers, data engineers, and data scientists to uncover customer insights, test hypotheses, and build data-driven tools

Senior Product Analyst

Sales

• Lead a team of Sales Executives to achieve sales targets and operate within Travelers' Vision and Values
• Coordinate sales planning and quarterly performance reviews
• Foster high performance, continuous learning, and proactive initiative
• Oversee advanced sales strategies to expand and manage the assigned territory and drive profitable growth
• Develop business strategy, annual plans, and manage territorial performance using performance metrics
• Conduct agency diagnostics, identify growth opportunities, facilitate strategic appointments, and nurture agency relationships
• Manage point-of-sale success, sales plan effectiveness, and customer satisfaction
• Oversee prospecting, onboarding, and performance goals for new agencies while providing training and support
• Conduct in-person office visits to strengthen key partnerships
• Influence agency partners through communication, negotiation, and leadership
• Collaborate with Product, Underwriting, Operations, and other internal teams
• Build partnerships to identify and initiate multiple product solutions at the account level
• Monitor competitor products and market trends and provide competitive intelligence and distribution channel insights
• Represent the territory at agency council meetings and support strategic broker relationships
• Use Travelers' systems, platforms, data, and analytics to guide sales decisions and measure performance
• Analyze markets, distribution channels, and product offerings to identify gaps and opportunities
• Ensure the team leverages AI technologies to optimize processes, decision-making, and innovation
• Perform other duties as assigned

Sales Director – Small Commercial

• Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
• Deliver consistent service quality throughout the claim life cycle
• Manage assignments and travel promptly to vehicle or equipment locations
• Scope claims and determine physical claim values using recognized resources and estimating/evaluation software
• Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
• Partner with assigned Claim Professionals from initial investigation through final recovery
• Negotiate claim values and settlements with customers and repair facilities
• Determine settlement amounts for applicable total-loss claims
• Convey settlements and initiate payments, including total loss and rental reimbursement
• Provide inspection assistance across lines of business, including catastrophe response
• Review coverage and apply policy conditions, provisions, exclusions, and endorsements
• Manage the repair process and maintain claim and expense reserves
• Develop and update action plans and claim diaries to resolve vehicle repairs timely
• Communicate damage assessments and obtain payment authorization
• Serve as a technical resource and advise claim professionals on claim damages
• Participate in catastrophe response deployments and perform other assigned duties