Travelers

Actuary

• The goal of the Actuarial Leadership Development Program (ALDP) internship is to attract and develop self-motivated individuals who are highly skilled and passionate about a career in actuarial while providing a foundation for future success within the organization.
• As an ALDP intern, you will be exposed to a challenging actuarial professional work experience with planned activities giving you insight into business and the many actuarial career options at Travelers.
• With many company-wide events such as Intern Symposium and community outreach events, you will have the opportunity to interact and network with many levels of leadership and management.
• You may have an opportunity to work together with fellow interns to develop and present solutions to relevant business and actuarial topics.
• Perform other duties as assigned.

Actuarial Leadership Development Program Intern

General Counsel

• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel - Claim

Cloud Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design data solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer I, AWS, Python, GenAI

Associate

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements.
• This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
• While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Perform other duties as assigned.

Property Claim Associate

Security Engineer

• Under general supervision, this position supports the organization's threat management efforts by assessing risk, conducting investigations, and informing mitigation actions to protect employees, operations, and facilities.
• Provide consultative support to Human Resources and business partners in high-risk situations (e.g., threats of harm, employee relations matters, protective orders), offering structured, risk-based guidance.
• Identify and direct the implementation of process improvements that significantly improve quality across the team, department and business unit for their assigned area(s) of responsibility.
• Contribute to the development and refinement of security policies and practices; provide input and recommendations based on case insights and emerging trends.
• Deliver training on threat recognition, reporting, and de-escalation techniques, tailor content for different audiences and delivery channels.
• Coordinate with law enforcement, legal counsel, Human Resources, and other stakeholders during investigations and response activities; escalate complex or enterprise-impacting situations to the AVP.
• Assess threats and vulnerabilities by analyzing behavioral indicators, patterns in data, and known risk factors; develop risk-informed recommendations to strengthen security measures.
• Document investigations thoroughly and accurately in the case management system, ensuring consistency, quality, and audit readiness.
• Serve as a subject matter expert in threat assessment and investigations, handling complex cases and recommending mitigation actions within established frameworks.

Senior Workplace Safety & Security Investigator

General

• We are looking for a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Sr. Technical Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures.
• With general supervision, you will manage challenging large exposure claims which routinely present unique, complex liability and coverage issues.
• You will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service.
• You will apply your advanced knowledge of legal issues and applicable case law in multiple jurisdictions.
• Provides mentoring, coaching, consulting, and training resources, and serves as a contact and technical resource to the field and our business partners.
• Assists with interviewing and hiring and training of junior employees.

Senior Technical Specialist

• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.

Senior Counsel, Claim

Customer Support

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed.
• As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Billing Customer Service Associate

Supervisor

• Manage individual and team delivery against the service agent performance framework: Contact Delivery, Customer Impact, and CSC Standards.
• Monitor real-time phone behaviors, break thresholds, and after-call wrap times.
• Collaborate and manage performance root cause analysis and action plans to help identify performance gaps.
• Lead, monitor, motivate, and evaluate the day-to-day performance at team and individual level.
• Ensure company processes and procedures are adhered to by team and individuals.
• Partner with the quality, operations, product and service support team to ensure compliance requirements are met.
• Collaborate cross-functionally to align day-to-day operational initiatives with the broader customer experience strategy.
• Oversee Zendesk queue management, prioritizing complex requests for internal and external customers.
• Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated servicing.
• Support skill diversification across both licensed and unlicensed agents to distribute workloads evenly and reduce bottlenecks.
• Support cross-departmental efforts to overall Objective Key Results including effective call routing, IVR re-routes, and chatbot deployment.

Licensed Service Supervisor

IT Support

• Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Serve as a field representative for the Home Office Inside Property CAT product, as requested.
• Select, lead, mentor, performance manage and develop staff.

Liability Unit Manager

Support Engineer

• Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff.
• Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices.
• Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager.
• Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office.
• Work with third parties and pass calls to other teams within IT when required.
• Utilize the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
• Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
• Perform other duties as assigned.

IT First Line Support Technician

• We are looking for a motivated and enthusiastic team player with extensive industry experience to join our Strategic Resolution Group Claim team as a Major Case Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures and multiple factors impacting complexity and severity.
• With general supervision, you will independently manage our most challenging high frequency and high severity claims and accounts which routinely present unique, complex liability and coverage issues.
• Aided by your expertise, you will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service.
• You will apply your highly advanced knowledge of legal issues and applicable case law in multiple jurisdictions.
• Your case assignments will include multi-plaintiff and multi-jurisdiction litigation with the potential for shaping future legal precedent in the areas of coverage and liability, as well as nationwide valuation trends.
• You will be responsible for cases involving emerging legal trends and liability theories.
• The position may include training, mentoring, and technical coaching, as well as assisting with interviewing and hiring.
• May serve as a technical coach for claim professionals handling their own inventory of complex claims, building knowledge of those matters. Provide guidance and expertise in forging effective relationships. Provide perspective and ensure consistency in account management as appropriate.

Senior Major Case Specialist

• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Workers' Compensation Associate Counsel

Risk

• Direct and initiate the process of complex data analysis of business results including product refreshes, performance expectations and identify root causes and how results impact the broader organization.
• Manage, coach, and guide a team and/or project initiatives.
• Develop and influence recommendations to drive desired growth & profitability impacts based on holistic view of short- and long-term strategy with consideration for local regulatory nuances and broader marketplace dynamics.
• Independently present, inform and influence recommendations to senior leadership including proposed product/pricing changes or new product builds to gain consensus on implementing recommendations.
• Act as a senior resource in key strategic initiatives and projects in support of the broader organization, leveraging cross-functional leadership and strong communication with stakeholders.

Director – Portfolio Risk Management, Analytics

Human Resources

• Effectively evaluate and manage high exposure Workers Compensation claims including catastrophic loss, specified serious injury and other complex claims.
• Attempt to resolve through innovative and expert claim management.
• Work in collaboration with specialty resources (e.g. medical, legal) to manage medical treatment and lost time benefits in cases involving extremely complex issues or potentially high financial exposure.
• Establish and update reserves to reflect claim exposure and document rationale.
• Identify and set actuarial reserves.
• Develop strategies to manage losses involving complex issues of statutory benefit entitlement, medical diagnoses, Medicare Set Aside or injury severity to achieve resolution through the best possible outcome.
• Co-manage appropriate claims with the Major Case Unit, who will assist with disability and treatment projections; reserving; and investigative suggestions on complex or catastrophic losses.
• Facilitate timely claim resolution by leveraging any mitigation opportunities.
• Pursue all offset opportunities, including apportionment, contribution and subrogation.
• Participate in Telephonic and/or onsite File Reviews. Respond to inquiries - verbal and written. Keeping injured worker apprised of claim status. Engage specialty resources as needed.
• Maintain Continuing Education requirements as required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.