Travelers

Learning and Development

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently
• Develop knowledge of claim circumstances, damage estimation, applicable coverages and customer support
• Observe Claim Professionals through desk work and ride-alongs with experienced employees
• Work with a designated manager/mentor through core assignments
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Intern

Full-stack Engineer

• Embed GenAI technologies and practices into the engineering ecosystem
• Enhance productivity, accelerate innovation, and enable responsible AI use in daily workflows
• Champion modern software delivery patterns, automation, and resiliency practices
• Enable domain-aligned teams through modular, API-driven, and decoupled solutions
• Drive GenAI adoption and skill-building across the engineering community
• Perform complex analysis, advanced design, configuration, and development for impactful tasks
• Direct and implement solutions to moderately complex, loosely scoped problems
• Deliver efforts independently and by leading other team members
• Lead investigation and resolution of critical problems, defects, and incidents
• Advocate for technology and identify opportunities to improve the business
• Provide technical guidance and mentorship
• Apply current industry trends and techniques to formulate solutions
• Expand technical knowledge and capabilities
• Perform other assigned responsibilities

Senior Software Engineer – Technical Lead, Python, .NET/C#, Angular, AWS

• Design and deliver production-grade harness capabilities for engineering teams building and deploying generative AI and AWS applications
• Drive architecture and system design for agentic components across multiple teams
• Advance technical patterns and engineering standards across the enterprise
• Align teams with enterprise standards for source code management, testing, CI/CD, and modern engineering practices
• Advance test automation and improve quality across the harness and supported systems
• Identify and resolve cross-team dependencies and delivery bottlenecks
• Mentor engineers and contribute reusable capabilities
• Engage stakeholders and translate technical direction into actionable business terms
• Participate in cross-organizational engineering events and technical forums
• Complete end-to-end software engineering tasks including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, monitoring, and implementing systems
• Consult with users on hardware, software, and system functional specifications
• Manage effective use of resources and serve as a subject matter expert across applications, systems, and technologies
• Provide technical leadership while leading a team of software engineers
• Perform other responsibilities as assigned

Director, Software Engineer

Representative

• Directly handle assigned Specialty Liability bodily injury and property damage claims
• Investigate, evaluate, reserve, negotiate, and resolve claims throughout the claim life cycle
• Provide quality customer service and conduct timely coverage analysis and communication with insureds
• Consult with managers and Claim Coverage Counsel as needed
• Investigate claims through contact with policyholders, claimants, witnesses, law enforcement, agents, medical providers, and technical experts
• Select and direct internal and external resources including subrogation, risk control, nurse consultants, fire or fraud investigators, and other experts
• Verify injuries and property damage through records and damages documentation
• Maintain claim files and document activities according to procedures
• Create Claim File Analysis and use diary management systems to ensure timely handling
• Evaluate liability and damages exposure and establish indemnity and expense reserves
• Participate in roundtables and authority discussions
• Develop and employ creative resolution strategies and negotiate claims with insureds, claimants, and legal representatives
• Manage litigated claims, develop litigation plans, and direct claim and litigation strategy
• Track and control legal expenses and loss adjustment expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
• Communicate updated facts, liability analyses, and settlement options to appropriate parties
• Transfer severe or complex cases to the appropriate claim professional when required
• Fulfill account service commitments and represent the company as a technical resource
• Mentor and coach less experienced claim professionals
• Evaluate recovery potential and handle or direct recovery efforts
• Perform other duties as assigned

Senior Construction Liability Claim Representative

• Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability bodily injury and property damage claims
• Handle assigned severe claims directly
• Provide quality customer service and ensure file quality, timely coverage analysis, and communication with insureds
• Consult with the Manager on use of Claim Coverage Counsel as needed
• Investigate claims through contact with policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts
• Conduct interviews and take statements as strategically appropriate
• Complete outside investigations as needed
• Identify, select, and direct internal and external resources such as Subrogation, Risk Control, nurse consultants, and investigators
• Verify injury and property damage through records and documentation review
• Maintain claim files and document claim activities
• Use evaluation documentation tools and diary management systems
• Review Claim File Analysis for quality standards and trend analysis
• Evaluate liability and damages exposure and establish indemnity and expense reserves
• Recommend and present cases at roundtables and authority discussions
• Share creative resolution techniques and develop resolution strategies
• Dispose of claims within delegated authority and negotiate with insureds, claimants, and legal representatives
• Manage litigated claims, develop litigation plans, and direct claim and litigation strategy
• Select counsel and track and control legal expenses
• Manage allocated and unallocated loss adjustment expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
• Perform other duties as assigned

Human Resources

• Develop effective partnerships with business leaders on strategic and operational human resources issues
• Analyze workforce analytics, including turnover, talent, and hiring trends, and implement action plans
• Consult with leadership on organization effectiveness, organization design, development, workflow efficiencies, and organizational and cultural change
• Execute HR plans in coordination with customer groups
• Establish HR systems to attract, select, reward, develop, engage, and retain employees
• Advise leadership on technical and leadership talent selection, employee development, and succession planning
• Help leaders leverage talent across work groups through cross-training, rotational assignments, and redeployment
• Advise on employee relations, progressive discipline, documentation, and compliance with company policies
• Develop proactive and reactive interventions supporting employee relations and organizational effectiveness
• Provide coaching and feedback to employees and leaders
• Support communication and execution of the compensation philosophy
• Analyze internal and external equity using local market information and address identified issues
• Partner with leadership on compensation decisions, including base pay and incentive equity grants
• Promote adherence to HR policies and programs and ensure compliance with applicable laws
• Participate in developing HR policies and practices aligned with corporate direction and customer group plans
• Monitor social, economic, and other trends affecting the business and HR policies
• Deliver HR-related training and facilitate meetings

Manager, HR Business Partner – Tech

Technical Product Manager

• Lead a team delivering capabilities and solutions for the Claim organization in an agile way
• Define, prioritize, refine, and maintain a ready backlog for a cross-functional product team
• Accept final product output and focus on achieving defined outcomes
• Engage with technical teams on platform, data, and integration considerations
• Manage deliverables, capabilities, experimentation, and test-and-learn initiatives
• Measure performance and adjust the roadmap as needed
• Translate business strategies and needs into execution-ready work
• Define and communicate team goals and strategy aligned with circle and value stream vision
• Act as the voice of the end user and incorporate customer feedback
• Ensure work products meet acceptance criteria and user and system quality standards
• Make backlog trade-off decisions to maximize value
• Set objectives and KPIs for solutions and optimize value flow
• Participate in business readiness, change adoption, and resistance mitigation
• Define metrics for technically complex products, including system performance, reliability, and data quality
• Clarify requirements, provide feedback on work in progress, and remove roadblocks
• Identify continuous team and process improvement opportunities
• Partner with leaders and peers to determine required resources
• Share best practices across teams
• Foster an innovative, inclusive, diverse, collaborative, and self-organizing team environment
• May manage Agile Product Owners
• Perform other duties as assigned

Technical Product Owner – Director, Claim

Data Engineer

• Build and operationalize complex data solutions
• Correct problems, apply transformations, and recommend data cleansing and quality solutions
• Design data solutions
• Analyze data sources to determine value and recommend data for analytical processes
• Incorporate data governance, data security, and data quality competencies
• Collaborate across teams to support delivery and educate end users on data products and the analytics environment
• Perform data and system analysis, assessment, and resolution for moderate-complexity defects and incidents
• Test data movement, transformation code, and data components
• Perform other duties as assigned

Data Engineer I, Databricks, AWS, Python

• Complete a comprehensive, three-year rotational program across Accounting/Controllership, Audit, and Finance
• Participate in rotations across enterprise groups including Claim, Corporate, Technology, Operations, and other business units
• Gain experience in accounting and controllership, auditing and internal controls, FP&A, financial reporting, and modeling
• Use modern analytical and AI tools/platforms and evaluate the quality and accuracy limitations of AI-assisted outputs
• Complete hands-on assignments focused on accounting and controls, finance, insurance, self-leadership, and influencing others
• Engage in targeted learning and development, mentoring, networking, community engagement, and project leadership
• Learn and adapt quickly, challenge inefficiencies, bring new ideas, take initiative, and engage with diverse perspectives
• Perform other duties as assigned
• Attend occasional business meetings and events requiring travel

Finance and Accounting Leadership Development Program – Full-Time Participant

• Lead, guide, and coach the Underwriting Data Engineering team
• Establish processes and foster a culture of technical excellence
• Support career development across the team
• Design, develop, and implement end-to-end data solutions and ML pipelines
• Cover feature engineering, data preparation, training, testing, and deployment
• Enforce data validation, versioning, and governance practices
• Govern end-to-end productionization of models
• Coordinate with stakeholder and application teams to integrate models with production systems and APIs
• Implement monitoring, alerting, and error-handling frameworks
• Lead development of analytic data products, pilots, and proof of concepts
• Maintain scalable, secure, and automated solutions aligned with enterprise architecture and data strategies
• Develop and maintain the Underwriting Analytics Portfolio roadmap
• Present analysis and recommendations to inform management decisions
• Maintain cross-functional relationships, prioritize work, and ensure partner needs are met

Director, Data Engineering – Underwriting Analytics

Director

• Apply behavioral science frameworks and academic insights to practical business challenges in Property and Casualty Insurance
• Serve as a researcher, interviewer, design thinking facilitator, and data analyst for Travelers Claim strategies and projects
• Conduct pilots, apply behavioral science frameworks, and implement interventions influencing customer or claimant choices throughout the claim lifecycle
• Conduct research and test behavioral interventions to enhance claim practices, product design, business strategies, and customer and employee experiences
• Collect and analyze quantitative data
• Conduct semi-structured interviews
• Facilitate group design thinking sessions
• Conduct test-and-learns with follow-up measurements
• Test interventions informing product design, experiences, and financial results
• Collaborate with product designers, data scientists, project managers, marketing, and communications
• Design, develop, conduct, and evaluate projects and proofs of concept
• Develop and document research supporting recommendations to improve Claim business line results
• Implement agreed-upon interventions with various sponsors
• Apply insights internally to influence employee responses to transformational change
• Provide insights, best practices, tools, and training to develop organizational capabilities in behavioral science
• Perform other duties as assigned

Director, Behavioral Scientist

• Apply behavioral science frameworks, the scientific method, and design thinking to practical business challenges across the Property and Casualty Insurance industry
• Act as an internal consultant, researcher, and data analyst
• Conduct pilots and implement evidence-based interventions influencing customer, claimant, and employee decision-making throughout the claim lifecycle
• Collect and analyze quantitative data
• Conduct semi-structured interviews
• Facilitate group design thinking sessions
• Conduct test-and-learns with follow-up measurements to calculate financial impact
• Apply behavioral science frameworks to test interventions informing product design and experiences and impacting financial results
• Collaborate with product designers, data scientists, project managers, marketing, and communications to design, develop, conduct, and evaluate projects and proofs of concept
• Develop and document research supporting recommendations to improve Claim business line results
• Implement agreed-upon interventions in partnership with various sponsors
• Apply insights internally to influence how employees react to and manage transformational changes
• Provide insights, best practices, tools, and training to develop organizational capabilities in behavioral science
• Perform other duties as assigned

Senior Director, Behavioral Scientist

Operations

• Partner with claim professionals to assist customers
• Build customer relationships and address claim questions and concerns
• Triage and route callers to the appropriate department
• Answer claim status and payment questions
• Document claim files, notes, and diaries
• Request reports and records and review medical bills, mail, and wage statements
• Prepare claim documents for legal and medical reviews
• Report and assign claims and transition closed files to and from off-site storage
• Receive, sort, scan, upload, and process incoming and outgoing mail
• Order, receive, and distribute supplies and equipment
• Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
• Process and document returned checks, voided checks, and credits
• Maintain accurate records and information management
• Prepare, generate, and review operational, line-of-business, and financial reports
• Update data discrepancies in reports and systems
• Document pending and completed work activities
• Perform underlying financial controls and communicate findings
• Assess data reasonableness, identify discrepancies, perform reconciliations, and assess financial control effectiveness
• Prepare data entries according to established standards
• Perform other duties as assigned

Claim Operations Specialist

• Conduct and oversee complex secondary research projects using numerous sources and methodologies
• Recommend appropriate research sources and methodologies for each initiative
• Synthesize research findings into clear and actionable insights for business decision-making
• Develop research projects and deliverables, including proposals, project plans, data specifications, and final reports
• Act as a strategic consultant and present findings to internal partners
• Manage timelines and resources across multiple projects with minimal management support
• Assess data accuracy, credibility, and appropriateness while ensuring quality standards
• Serve as an Engagement Lead or member of an Engagement Team for business or corporate functions
• Monitor team work quality and provide coaching and performance management if managing staff
• Perform other assigned duties

Director, Market Research – Secondary

• Serve as a customer service representative for the claim department
• Triage and route callers to the appropriate department
• Answer claim status and payment questions
• Partner with claim professionals to assist with timely claim resolution
• Document claim files, request reports and records, and review medical bills, mail, and wage statements
• Prepare claim documents for legal and medical reviews
• Report and assign claims and transition closed files to and from off-site storage
• Receive, sort, scan, upload, and process incoming and outgoing mail
• Order, receive, and distribute supplies and equipment
• Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
• Process and document returned checks, voided checks, and credits
• Maintain accurate records and information management
• Prepare, generate, and review operational, line-of-business, and financial reports
• Update data discrepancies in reports and systems
• Document pending and completed work activities
• Perform financial controls, communicate findings, identify discrepancies, conduct reconciliations, and prepare data entries
• Perform other duties as assigned