Construction Claim Technical Specialist

Travelers

Construction claims specialist investigating and resolving complex liability claims for Travelers property-casualty insurance. Managing coverage, litigation, negotiation, reserves, and recovery efforts across assigned claims.

Posted 8/19/2026full-timeCharlotte • North Carolina, Tennessee, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $85,600 - $141,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge in claim handling and litigation management, with expertise in coverage analysis, liability evaluation, and negotiation strategies. Proven ability to mentor and coach team members while maintaining high standards of customer service and effective communication.

Highest-signal resume keywords

Liability Claim Handling ExperienceLitigation ManagementNegotiation SkillsAdvanced Communication SkillsInsurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim EvaluationCoverage AnalysisDamages AnalysisLitigation ProcessClaims Handling PracticesAnalytical ThinkingDecision MakingValue DeterminationSettlement TechniquesMedical Knowledge

Soft Skills

Customer Service SkillsCoaching SkillsInfluence SkillsPersuasion SkillsAdaptability

Tools & Technologies

Business Technology ToolsDiary Management SystemsClaim File Analysis

Certifications & Qualifications

Insurance License

Industry Keywords

Specialty LiabilityCommercial Lines ProductsISO FormsPolicy LanguageExclusionsLegal ProceedingsSubrogationRisk Control

About the role

Key responsibilities & impact

Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability bodily injury and property damage claims
Handle claims throughout the full claim life cycle, including customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation, and resolution
Provide quality customer service and ensure timely coverage analysis and communication with insureds
Investigate claims through contact with policyholders, claimants, witnesses, agents, medical providers, law enforcement, and technical experts
Interview witnesses and stakeholders and obtain statements
Select and direct internal and external resources, including subrogation, risk control, nurse consultants, fire or fraud investigators, and other experts
Verify injuries and property damage through records and documentation
Maintain claim files and document activities according to procedures
Create Claim File Analysis and use evaluation documentation and diary management systems
Evaluate liability and damages exposure and establish indemnity and expense reserves
Participate in roundtables and authority discussions
Develop and employ creative claim resolution strategies
Negotiate claim dispositions with insureds, claimants, and legal representatives
Manage litigated claims, litigation plans, counsel, claim strategy, discovery, and legal expenses
Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
Update relevant parties on new facts, liability analysis, and settlement options
Refer severe or complex cases to another level of claim professional when appropriate
Fulfill service commitments for specified accounts and respond to agent and broker inquiries
Represent Travelers as a technical resource within professional guidelines and applicable state laws
Mentor and coach less experienced claim professionals
Collaborate with business partners to achieve and sustain quality results
Evaluate claims for recovery potential and handle or direct recovery efforts
Perform other duties as assigned
Potential for 30% travel

Requirements

What you’ll need

Bachelor's Degree
High School Diploma or GED
At least 2 years of liability claim handling experience and/or comparable litigation claim experience
5 years business experience
Advanced knowledge and skill in claim and litigation
Basic working knowledge of various business line products
Strong negotiation and customer service skills
Expertise in coverage, liability, damages analysis, litigation process, relevant case and statutory law, and litigation management
Extensive claim and/or legal experience and technical expertise evaluating severe and complex claims
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices
Demonstrated coaching, influence, and persuasion skills
Advanced written and verbal communication skills
Strong technology aptitude and ability to use business technology tools
Intermediate analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, principles of investigation, value determination, settlement techniques, legal knowledge, and medical knowledge
Insurance license(s) may be required and generally must be obtained within three months of starting the job
Ability to make independent decisions on most assigned cases
Ability to adapt to and support cultural change

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, caregiving support, free professional counseling, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program
Performance-based cash incentive awards