Senior Director, Circle Lead – Claim, Optimal Experiences

Travelers

Senior Director leading Travelers’ AI-driven claims transformation, platform modernization, and agile product teams. Shaping strategy, delivery, funding, and people leadership across Circle portfolios.

Posted 8/19/2026full-timeHartford • Connecticut, Minnesota • 🇺🇸 United StatesSenior💰 $139,400 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in agile leadership, driving innovation, and managing cross-functional teams to achieve strategic business outcomes. Proficient in leveraging data for decision-making and fostering collaborative relationships to enhance team performance and agile maturity.

Highest-signal resume keywords

Agile LeadershipChange LeadershipBusiness AcumenCross-Functional CollaborationVendor Partnership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile MethodologiesData AnalysisProduct Value Proposition DevelopmentPerformance MeasurementRisk Management

Soft Skills

Servant LeadershipEffective CommunicationConflict ManagementTeam DevelopmentContinuous Improvement

Industry Keywords

AI-Driven SolutionsBusiness StrategyValue Stream AlignmentPortfolio ManagementInnovation Benchmarking

About the role

Key responsibilities & impact

Lead agile product teams through complex, high-impact transformation, including AI-driven claim capabilities
Develop and empower leaders at every level
Partner with Technology to translate business strategy into delivered outcomes
Drive innovation and make trade-offs on funding, resources, and priorities
Define, communicate, and champion agile team work toward common business outcomes
Lead teams, multiple business units, or product lines/assets across Circles, Value Streams, and organizations
Partner with the Technology Circle Lead to implement multi-team vision and strategy
Align work to value stream outcomes, business architecture, and strategic roadmaps
Drive and track portfolios of deliverables, capabilities, and experimentation
Measure performance and adjust delivery roadmaps as needed
Prioritize interdependent team backlogs and manage risks and dependencies
Make trade-off decisions balancing quality, cost, and timelines
Identify innovative solutions and conduct competitive and industry benchmarking
Oversee funding and resource allocation and prioritize work based on data
Lead positive team dynamics, collaboration, and appropriate self-organization
Assess and partner with external resources and vendors as needed
Remove impediments and assist with conflict, issue, and dependency management
Build collaborative relationships across Circles and with key partners
Share best practices across the value stream
Grow agile maturity across teams
Manage team members and potentially other Circle Leads
Champion AI
Perform other duties as assigned

Requirements

What you’ll need

Six years of experience in an agile/execution leadership role delivering business solutions on a demanding schedule
Four years of people leadership/management experience (ideal candidate profile)
Six years of relevant business experience (must have)
Three years of people leadership/management experience (must have)
Strong business acumen and deep strategic mindset
Proven analytical skills and experience making decisions based on hard and soft data
Strong knowledge of the Line of Business
Ability to develop and leverage business and/or vendor partnerships
Ability to consult on business priorities and optimize value through solution identification aligned with business objectives
Agile mindset and knowledge of Agile values, principles, practices, and methodologies
Product mindset focused on defining a product value proposition aligned with Circle/Value Stream objectives
Expert change leadership skills, including creating an inclusive environment, managing conflict, and mitigating risk
Ability to influence leaders at all levels without traditional hierarchy
Servant leadership approach
Ability to communicate effectively at all levels and adjust to the target audience
Expertise working in a cross-functional, multi-team environment
Commitment to continuous improvement, knowledge sharing, and team development
Must be authorized to work for any employer in the United States
Travelers does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT for this role

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, health coaching, caregiving support, and free professional counseling
Matching Gift and Volunteer Rewards program
Volunteer encouragement and community involvement opportunities