Auto Appraiser

Travelers

Outside Auto Appraiser assessing and negotiating vehicle damage claims for Travelers, a property casualty insurer. Supporting claim professionals through inspections, estimates, settlements, and catastrophe response.

Posted 8/14/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto appraisal, including damage assessment, negotiation, and claims management. Proficient in utilizing appraisal systems and maintaining compliance with jurisdictional laws and regulations.

Highest-signal resume keywords

Auto Appraisal ExperienceClaims Appraisal SystemsNegotiation SkillsAuto Repair KnowledgeValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Damage AssessmentClaims ManagementEstimating SoftwareMathematical SkillsDocumentation Preparation

Soft Skills

Communication SkillsCustomer ServiceExpectation SettingFollow-Through

Tools & Technologies

Windows ProficiencyExcelWord

Certifications & Qualifications

State Appraiser LicenseClaim Handling License

Industry Keywords

Auto Physical Damage ClaimsCollision ClaimsComprehensive ClaimsTotal-Loss SettlementCatastrophe Response

About the role

Key responsibilities & impact

Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
Assess collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related claims
Provide technical advice and direction to auto claim professionals on claim damages
Deliver consistent service throughout the claim life cycle, including customer contact, process explanations, expectation setting, communication, and follow-through
Manage assignments and travel promptly to vehicle or equipment locations
Scope claims and determine physical claim values using recognized resources, estimating, and evaluation software
Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
Partner with assigned Claim Professionals from initial investigation through final recovery
Negotiate claim values with customers and repair facilities
Determine applicable total-loss settlement amounts, coverages, and deductibles
Negotiate and convey settlements within authority and initiate customer payments
Provide inspection assistance to other lines of business and departments, including catastrophe response
Review coverage and apply policy conditions, provisions, exclusions, and endorsements
Manage repair processes, claim and expense reserves, action plans, and claim diaries
Communicate damage assessments and obtain payment authorization
Participate in catastrophe deployments of at least 16 days, including travel days
Perform other duties as assigned

Requirements

What you’ll need

High School Degree or GED with a minimum of one year auto appraisal experience
Valid Driver's License
State appraiser and claim handling licenses where applicable; licenses may generally be required within three months of starting
Associate's Degree, Bachelor's Degree, or Technical School Degree listed as ideal candidate qualifications
Two years of auto appraisal experience preferred
Prior experience with an insurance carrier preferred
Extensive knowledge of auto repair, repair techniques, terminology, and construction
Thorough knowledge of claims appraisal systems and claim operations
Windows proficiency, including Excel and Word
Ability to participate in catastrophe response, extended deployment, and unscheduled travel with minimal notice
Strong mathematical and negotiation skills
Ability to remain current on jurisdictional laws and regulations and communicate compliance requirements
Commitment to continuous education

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance from the first day of employment for eligible employees and family members
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and other mental health resources
Matching Gift and Volunteer Rewards program