Bilingual Customer Service Associate

Travelers

Travelers bilingual customer service associate supporting insurance customers through high-volume inbound calls, emails, and chats. Resolving inquiries on policies, billing, coverages, audits, and application access.

Posted 8/18/2026full-timeKnoxville • New York, Tennessee, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $39,200 - $64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling high-volume inquiries and providing accurate information while maintaining customer satisfaction. Proficient in navigating multiple systems and adapting communication styles to ensure a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsBilingual in English and SpanishOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proficiency in TechnologyCritical ThinkingInformation AnalysisDocumentation SkillsTime Management

Soft Skills

EmpathyFlexibilityResiliencyActive ListeningAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionHigh-Volume EnvironmentInbound InquiriesBusiness-Area KnowledgeCustomer Experience

About the role

Key responsibilities & impact

Complete applicable new hire training
Handle high-volume inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and other methods
Assist with questions regarding quotes, policies, coverages, billing, audits, or application access/support
Build and maintain customer satisfaction and trust by actively listening and applying product, systems, and business-area knowledge
Educate and respond to customers accurately and efficiently
Navigate multiple systems and platforms simultaneously while interacting with customers
Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
Ensure accurate and comprehensive documentation according to business-area guidelines and procedures
Support departmental projects and initiatives
Take on developmental opportunities and perform other assigned duties

Requirements

What you’ll need

Prior customer service experience
Strong verbal and written communication skills
Ability to clearly convey information to various audiences with empathy and understanding
Proficiency utilizing technology and navigating multiple systems simultaneously
Ability to analyze information and think critically to make informed decisions
Organizational and time management skills
Ability to handle shifting priorities in a high-volume, fast-paced environment
Flexibility and resiliency to navigate change
Desire to continuously acquire new skills and knowledge
High school diploma or GED
Fluent in English and Spanish

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
Travelers 401(k) dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, and resources
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Comprehensive compensation and benefits program
Performance-based cash incentive awards