Claim Operations Specialist

Travelers

Claim Operations Specialist supporting customer inquiries, claim documentation, payments, reporting and financial controls for Travelers’ property casualty insurance business.

Posted 8/5/2026full-timeRichardson • Texas • 🇺🇸 United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing claims processing and documentation. Proficient in financial controls, data entry, and report generation to support operational efficiency.

Highest-signal resume keywords

Customer Service RepresentationClaims ProcessingMicrosoft Office ProficiencyFinancial ReportingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationData EntryFinancial ControlsReconciliationReport Generation

Soft Skills

Verbal CommunicationWritten CommunicationSound JudgmentRelationship BuildingAdaptability

Tools & Technologies

Database SoftwareWeb-Enabled ApplicationsEmail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims DepartmentOperational ReportsMedical BillingVendor InvoicesCheck Processing

About the role

Key responsibilities & impact

Serve as a customer service representative for the claim department
Triage and route callers to the appropriate department
Answer claim status and payment questions
Partner with claim professionals across departments to support timely claim resolution
Document claim files, including notes and diaries
Request reports and records and review medical bills, mail and wage statements
Print and prepare claim documents for legal and medical reviews
Report and assign claims and transition closed files to and from off-site storage
Receive, sort, scan and upload incoming mail and process outgoing mail
Order, receive and distribute supplies and equipment
Process and issue claim payments, vendor invoices, attorney expenses and medical processing fees
Process and document returned checks, voided checks and credits
Ensure timely and accurate check processing
Prepare, generate and review operational, line-of-business and financial reports
Update data discrepancies in reports and systems
Document pending and completed work activities in appropriate systems
Perform underlying financial controls, communicate findings and assess data reasonableness
Identify discrepancies, perform reconciliations and assess financial control effectiveness
Prepare data entries according to established standards
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year of service-related work experience OR Bachelor’s Degree
Experience utilizing Microsoft Office, e-mail, Web-enabled applications and database software
Ability to analyze and compare information to understand issues and explore alternative solutions
Verbal and written communication skills
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive working relationships
Ability to remain focused during ambiguity, change or strenuous demands
May require lifting items up to 20 pounds occasionally

Benefits

Comp & perks

Health insurance coverage for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts and resources
Free professional counseling services, health coaching and other mental health resources
Matching Gift and Volunteer Rewards program
Equal opportunity employer
Diversity Networks and inclusion resources