Auto Appraiser

Travelers

Outside Auto Appraiser inspecting and valuing vehicle damage claims for Travelers, a property-casualty insurer. Negotiating settlements and supporting claim professionals remotely across Massachusetts.

Posted 8/5/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto appraisal, including inspection, estimation, and negotiation of claims, while maintaining compliance with jurisdictional laws and regulations. Proficient in managing the claim life cycle and providing technical support to claim professionals.

Highest-signal resume keywords

Auto Appraisal ExperienceClaims Appraisal Systems KnowledgeNegotiation SkillsInsurance LicenseTechnical Background in Auto Repair

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationDamage AssessmentSettlement NegotiationMathematical SkillsEstimating Software Proficiency

Soft Skills

Communication SkillsCustomer Service OrientationProblem-Solving Skills

Tools & Technologies

WindowsExcelWord

Certifications & Qualifications

State Appraiser LicenseClaim Handling License

Industry Keywords

Auto Physical Damage ClaimsTotal Loss ClaimsCatastrophe ResponseInsurance Industry KnowledgePolicy Conditions and Provisions

About the role

Key responsibilities & impact

Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
Deliver consistent service quality throughout the claim life cycle
Manage assignments and travel promptly to vehicle or equipment locations
Scope claims and determine physical claim values using recognized resources and estimating/evaluation software
Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
Partner with assigned Claim Professionals from initial investigation through final recovery
Negotiate claim values and settlements with customers and repair facilities
Determine settlement amounts for applicable total-loss claims
Convey settlements and initiate payments, including total loss and rental reimbursement
Provide inspection assistance across lines of business, including catastrophe response
Review coverage and apply policy conditions, provisions, exclusions, and endorsements
Manage the repair process and maintain claim and expense reserves
Develop and update action plans and claim diaries to resolve vehicle repairs timely
Communicate damage assessments and obtain payment authorization
Serve as a technical resource and advise claim professionals on claim damages
Participate in catastrophe response deployments and perform other assigned duties

Requirements

What you’ll need

High school degree or GED with a minimum of one year of auto appraisal experience
Valid driver's license
State appraiser and claim handling licenses where applicable; licenses may generally be required within three months of starting
Associate's, bachelor's, or technical school degree is listed as an ideal candidate qualification
Two years of auto appraisal experience and prior insurance carrier experience preferred
Strong technical background and extensive knowledge of auto repair techniques, terminology, and construction
Thorough knowledge of claims appraisal systems and claim operations
Windows proficiency, including Excel and Word
Participation in auto catastrophe response, including extended deployment and unscheduled travel with minimal notice
Strong mathematical and negotiation skills
Ability to remain current on jurisdictional laws and regulations and communicate compliance requirements
Commitment to continuous education
Ability to travel to vehicle/equipment locations and deploy away for a minimum of 16 days, including two travel days
Insurance license(s) may be required to perform essential functions and must be maintained with continuing education as mandated

Benefits

Comp & perks

Performance-based cash incentive awards
Health insurance for employees and eligible family members from the first day of employment
Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Free professional counseling services, health coaching, and mental health resources
Matching Gift and Volunteer Rewards program
100% remote work arrangement