Account Resolution Analyst

Travelers

Account Resolution Analyst resolving complex billing inquiries and managing receivables for Travelers, a property casualty insurer. Analyzing disputed premiums, reconciling payments, and improving billing workflows in a hybrid role.

Posted 8/11/2026full-timeRichmond • Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $43,200 - $71,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex billing inquiries and receivables while ensuring exceptional customer service. Proficient in analyzing financial data, resolving discrepancies, and developing training materials to enhance operational efficiency.

Highest-signal resume keywords

Billing Inquiry ResolutionReceivables ManagementMicrosoft Excel ProficiencyCustomer Service ExcellenceAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing AnalysisPayment ApplicationDisputed Transaction ResearchQuality ReviewProcedure Development

Soft Skills

Superior Communication SkillsOrganizational SkillsTeam CollaborationAdaptabilityJudgment and Decision-Making

Tools & Technologies

Microsoft WordDatabase SoftwareWeb-Enabled Applications

Industry Keywords

AccountingInsuranceCash Flow ManagementCustomer ExperienceProcess Optimization

About the role

Key responsibilities & impact

Support Agency Bill questions and resolve complex billing inquiries
Manage receivables to maximize cash flow
Analyze outstanding receivables and disputed premiums
Document resolution activity
Review accounts, validate overdue premiums, and manage accounts through resolution
Research and analyze disputed billing transactions
Apply payments accurately and resolve discrepancies
Communicate billing status and changes to appropriate parties
Investigate aged unallocated debits and credits
Recognize agency trends and report anomalies to management
Identify uncollectible premiums and determine appropriate action
Negotiate within company guidelines and authority levels
Handle complex accounts as a technical expert and resource for agents and business partners
Assist with quality reviews and process improvement recommendations
Develop or update procedures and training documents
Assist with training facilitation
Participate in strategic special projects involving customer experience, process optimization, and workflow transformation
Coach and develop peers, business partners, and vendors
Perform other duties as assigned

Requirements

What you’ll need

College degree or experience in the accounting/insurance industry
High school diploma/GED required
Proficient use of Microsoft Word, Excel, email, web-enabled applications, and database software
Superior written and verbal communication skills
Ability to perform collection activity while delivering exceptional customer service
Ability to settle complex, sensitive customer issues
Ability to work independently and in a team environment
Good organization and prioritization skills
Ability to analyze and compare information and explore alternative solutions
Excellent research skills
Ability to adapt to ambiguity, change, strenuous demands, new situations, and changing priorities
Ability to exercise sound judgment and make decisions
Ability to build and maintain productive relationships with internal and external contacts

Benefits

Comp & perks

Health insurance coverage for employees and eligible family members from the first day of employment
401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, and resources
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Volunteer encouragement and community involvement opportunities