Workers Compensation Associate – Claim Representative

Travelers

Workers Compensation Associate Claim Representative training to manage claims for Travelers, a property casualty insurer. Investigating coverage, compensability, exposure, and claim resolution while supporting injured employees and policyholders.

Posted 8/11/2026full-timeOverland Park • Kansas, Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $52,600 - $86,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims management and customer service, with strong communication skills and attention to detail. Capable of investigating and documenting Workers Compensation claims while maintaining accurate records and exercising sound judgment.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceInsurance License AcquisitionMicrosoft Office ProficiencyVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationDocumentationCoverage AssessmentFraud EvaluationAction Plan DevelopmentRecord MaintenanceMedical Treatment CoordinationConflict Resolution

Soft Skills

Attention To DetailOrganizational SkillsSound JudgmentMulti-tasking AbilityOpenness To Continuous Learning

Tools & Technologies

Claims Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Adjuster License

Industry Keywords

Workers CompensationInsurance PoliciesClaim ProcessesClaim CompensabilityTelephonic File Reviews

About the role

Key responsibilities & impact

Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
Complete virtual, classroom, and on-the-job training
Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
Investigate, develop, and evaluate action plans for claim resolution
Assess coverage and determine claim compensability, including evaluating potential fraud
Participate in telephonic and/or onsite file reviews
Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
Gather information from policyholders, claimants, witnesses, and third-party providers
Communicate claim status to business customers, injured employees, medical providers, and legal counsel
Maintain accurate claim activity records in claim management systems
Help return injured parties to work when appropriate, including coordinating medical treatment
Demonstrate openness to continuous learning, particularly in AI and digital transformation
Acquire and maintain relevant insurance licenses within three months of starting
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
One year of customer service experience
Bachelor’s Degree listed among ideal candidate qualifications
Previous internship or work experience in customer service or insurance
Willingness to obtain an active adjuster license where required by state law
Proficiency in Microsoft Office, including Word, Excel, and Outlook
Willingness to learn claims management
Strong verbal and written communication skills
Ability to exercise sound judgment and make effective decisions within established authority
Exceptional customer service skills
Attention to detail and organizational skills
Ability to manage multiple tasks and prioritize effectively
Basic conflict resolution skills
Openness to continuous learning
Ability to acquire and maintain relevant insurance license(s) within three months of starting

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Travelers 401(k) dollar-for-dollar matching up to the first 5% of eligible pay
Paying it Forward Savings Program with annual 401(k) contributions for eligible student loan payments
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, and resources
Mental health program with free professional counseling services, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Comprehensive compensation and benefits program
Performance-based cash incentive awards