Outside Auto Appraiser

Travelers

Outside Auto Appraiser assessing and negotiating vehicle damage claims for Travelers, a property casualty insurer. Supporting claim professionals with appraisals, settlements, repairs, and catastrophe response.

Posted 8/11/2026full-timeRemote • Maryland • 🇺🇸 United StatesJunior💰 $63,800 - $105,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto appraisal, including inspection, negotiation, and evaluation of physical damage claims. Proficient in claims appraisal systems and knowledgeable in auto repair techniques and insurance contract provisions.

Highest-signal resume keywords

Auto Appraisal ExperienceClaims Appraisal SystemsNegotiation SkillsInsurance LicenseAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationDamage AppraisalValue DeterminationSettlement TechniquesAuto Repair KnowledgeMathematical SkillsWindows ProficiencyEstimating SoftwareClaim Operations KnowledgeInsurance Contract Knowledge

Soft Skills

CommunicationDecision MakingJudgmentNegotiationContinuous Education Commitment

Certifications & Qualifications

Insurance LicenseState Appraiser License

Industry Keywords

Auto Physical Damage ClaimsCatastrophe Response ProgramTotal-Loss SettlementCoverage ProvisionsClaim Handling

About the role

Key responsibilities & impact

Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
Deliver consistent service quality throughout the claim life cycle
Manage assignments and travel promptly to vehicle or equipment locations
Scope claims and determine physical claim values using recognized resources, estimating, and evaluation software
Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
Partner with assigned Claim Professionals from initial investigation through final recovery
Negotiate claim values with customers and repair facilities
Determine applicable total-loss settlement amounts, coverages, and deductibles
Convey claim settlements and initiate payments to customers or repair facilities
Provide inspection assistance to other lines of business and departments, including catastrophe response
Review coverage and apply policy conditions, provisions, exclusions, and endorsements
Manage the repair process, claim and expense reserves, action plans, and diaries
Communicate claim damage assessments following negotiations
Obtain authorization to initiate payments
Perform other duties as assigned

Requirements

What you’ll need

Must have a high school degree or GED and a minimum of one year of auto appraisal experience
Valid driver's license
Must reside in the assigned Hunt Valley, Maryland territory
Insurance license(s) may be required and generally must be obtained within three months of starting
Participation in the Catastrophe Response Program, including deployments of at least 16 days and unscheduled travel with minimal notice
Associate's Degree, Bachelor's Degree, or Technical School Degree listed as ideal-candidate qualifications
State appraiser and claim handling licenses where applicable
Two years of auto appraisal experience preferred
Prior experience with an insurance carrier preferred
Strong technical background and extensive knowledge of auto repair techniques, terminology, and construction
Thorough knowledge of claims appraisal systems and claim operations
Windows proficiency, including Excel and Word
Strong mathematical and negotiation skills
Ability to remain current on jurisdictional laws and regulations
Commitment to continuous education
Ability to perform analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, investigation, value determination, settlement techniques, and auto technical functions

Benefits

Comp & perks

Health insurance from the first day of employment for employees and eligible family members
Travelers 401(k) dollar-for-dollar match up to the first 5% of eligible pay
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company Holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Volunteer encouragement and community involvement opportunities