Travelers

Manager

• Responsible for product quality and performance for a specific team of Outside Property claim professionals.
• Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

Property Claim Manager

Actuary

• Strategy: Assess, prioritize, influence and communicate strategic initiative options to senior leaders. Demonstrate effective execution and completion of assigned strategic initiatives and projects. Generate and advocate for process improvements and actively propel innovation in alignment with existing strategy. This position will lead assigned unit strategic initiatives and cross-unit initiatives and is expected to participate in Enterprise initiatives on a limited basis.
• Operational: Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately. Drive day to day execution within unit. Begin to drive broad department initiatives. Promote efficiency across primary working group, balancing additional effort against incremental lift gained from work. Make decisions independently in accordance with department practices. Consistently provide direction and review others' analytical work. Begin to translate ambiguous business needs into analytical solutions. Provide support as necessary for initiatives across the Enterprise within the scope of influence.
• Communication: Communicates on a regular basis with staff, peers and business partners and on an occasional basis with senior leaders. Tailors communication of analysis, project results, and other business initiatives to audience. Communicates technical topics to non-technical audiences. Leads group discussions with primary working group. Creates formal written communication such as memos or presentations. Able to influence and collaborate with peers and partners to take actions to enhance business outcomes.
• Talent: Staff responsibilities are likely to include direct management of a small team of individual contributors. Acquisition, retention, and development of talent for assigned unit. Execute and communicate talent development processes, including performance and personal development goals. Succession planning and talent assessment recommendations. Performance management. Support staff engagement cross Enterprise initiatives. Mentor less experienced talent across the Enterprise. Onboard new employees and interns in unit. Support various training and skill development initiatives across Segment and the Enterprise. May provide support for recruiting efforts and candidate talent assessment efforts. Perform other duties as assigned.

Senior Director, Actuarial Reserving – Bond & Specialty Insurance

Underwriter

• Manage the profitability, growth, and retention of business within a location or region.
• Partner with RVP to develop and implement business strategies to effectively achieve profit and growth objectives.
• Effectively manage local strategies, objectives and tactics concerning relationships with brokers and agencies.
• Underwrite and skillfully negotiate the most complex, at-risk, or hard-to-close deals.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales strategies and identify cross-selling opportunities.
• Regularly meet in person with agents and brokers and have the ability to travel to these meetings.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Perform other duties as assigned.

Underwriting Managing Director – Ocean Marine

Risk

• Develops and oversees delivery of Risk Control services to assigned accounts country-wide.
• Has the ability to market and sell Risk Control services in new business presentations and to existing clients.
• Manages account budgets while responding to customer needs.
• Understands exposures and controls by class of business and can effectively communicate information to underwriting.
• Consult with clients on strategies for identifying hazards, evaluating existing controls and coordinating the delivery of Risk Control services that will assist them in their efforts to reduce or prevent losses.
• Analyze losses to identify trends and ensure the comprehensive plan addresses the loss leaders while being delivered using the appropriate resources.
• Negotiate and manage client expectations to achieve appropriate balance between service and cost.
• Influence clients to ensure commitment to service plan and implementation of recommendations.
• Builds and maintains productive relationships with underwriting, brokers, claim and the Risk Control service teams assigned to the account.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Perform other duties as assigned.

Risk Control National Account Consultant

General Counsel

• In the independent handling of a caseload of higher exposure cases and most complex litigation matters, including Major Case and Complex Claim depending on line of business, your responsibilities will include: Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel, Claim

• Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects.
• Develop solutions to resolve challenges of an initiative.
• Propose change and innovation in order to improve project team performance and timelines.
• Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
• Drive day to day execution within unit.
• Communicates analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners.
• Mentor less experienced talent across the Enterprise.

Senior Manager – Actuarial Product

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Counsel

Workers' Compensation Claim Counsel

Architect

• Responsible for leading one or more architecture teams within one or more major segments or domains for a single business unit.
• Define target state technology architecture and roadmaps.
• Ensure alignment of initiatives to target state, enterprise standards and business objectives.
• Proactively identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
• Define and lead large technology proof of concepts to ensure feasibility of architecture solutions.
• Champion continuous transformation to optimize business and technology outcomes, including to minimize technical debt.
• Provide strong thought leadership in pursuit of modern architecture principles and technology modernization.
• Engage closely with and influence senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives.
• Foster an ongoing partnership with Technology leadership to build strong relationships with engineering to ensure proper alignment of skills with technology direction.
• Optimize talent strategy to ensure proper mix of resources.
• Proactively attract, develop, engage, and retain high performing talent.
• Set clear goals, provide ongoing feedback, and hold talent accountable.
• Promptly address performance issues.
• Prepare and deliver comprehensive communications to convey architectural direction and how it aligns to business strategy.
• Shape organizational relationships and inspire buy-in.
• Perform other duties as assigned.

AVP, Data and Analytics Architecture – Enterprise Data Products

Scrum Master

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based.
• Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities.
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.
• Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.
• Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes.
• Supports Agile team(s) that have various levels of agile maturity; actively works to upskill those teams in agile practices and increases their overall agile maturity.
• Demonstrates ability to lead and influence by enhancing Circle-wide agile practices.
• May also play a scrum-of-scrum role, managing the flow of work through an entire Circle rather than on an individual team or teams.
• Perform other duties as assigned.

Senior Scrum Master – Claim

• Responsible for the preparation, compilation and processing of moderately complex tax returns, supporting schedules, forms and worksheets.
• Analyze and maintain tax records and perform account reconciliations.
• Research tax issues and provide appropriate recommendations.
• Work on special projects and assist other less experienced staff.
• Contribute to analysis of tax provisions, business changes and corporate restructuring. This includes making recommendations and performing complex research and related assignments.
• Utilize appropriate tools to obtain data necessary to support tax calculations, tax payments and related journal entries.
• Responsibilities may include extracting and analyzing data from internal systems, Statutory Annual Statement, and other financial documents.
• Assist in the development and implementation of tax planning strategies.
• Assist on tax audits.
• Perform other duties as assigned.

Senior Tax Specialist – Federal

• Structure, review, draft and negotiate sophisticated and complex technology-related, cloud, software, outsourcing, strategic alliances, marketing, content and data license and other agreements, including those relating to professional services, consulting, software licensing, software as a service, and artificial intelligence.
• Maintain awareness of and provide strategic direction and legal advice to business partners regarding complex legal issues, including data licensing, cloud, artificial intelligence, and other new and emerging technologies.
• Advise on contract interpretation and dispute resolution.
• Develop and implement strategies to improve both the efficiency and quality of legal support.
• Develop and revise templates, training materials and other documents useful as part of contracting.
• Exhibit thought leadership and initiative and be able to work quickly and collaboratively while managing deadlines.
• Build and maintain strong relationships with business partners and other staff across the legal department.
• Successfully manage outside counsel.
• Make effective use of technology, automation and AI in the practice of law.

Counsel – Contracts & Technology Legal

Marketing

• Manages complex integrated marketing campaigns in all channels including offline, online and experiential.
• Builds internal consensus and support for marketing campaigns designed to enhance and grow the business profitably.
• Provides clear, thoughtful and strategic marketing recommendations to meet business objectives.
• Develops strategic and executional approaches for longer term (cross year/cross business) projects which have a significant impact on business units.
• Leads the execution and oversight of designated campaigns with cross functional teams in a collaborative environment.
• Responsible for developing marketing strategy and creative briefs grounded in insights and to provide thought starters to the creative teams.
• Effectively communicates to all levels within the organization and maintains presence in group presentations.
• Uses written and verbal communication to effectively inform, brief, persuade, and summarize across all internal, external and client audiences.
• Manages integrated marketing staff to achieve results through strong talent development, performance management, and clear objective and goal setting.
• Embraces the adoption of agile marketing techniques with an ability to work within an agile environment.
• Oversees multiple agency relationships and manages their integration within the organization to maximize their effectiveness.
• Maintains a focus on being able to keep abreast of marketing changes and trends through professional growth opportunities (training, conferences, webinars, seminars).
• Understands brand standards and ensures compliance with brand guidelines.
• Provides clear and thoughtful feedback on creative work, inspires creative talent, and ensures outcomes are grounded in approved strategies.
• Provides new ideas based on thorough understanding of business objectives.
• Provides strategic and thoughtful input to senior managers in developing and establishing integrated marketing campaigns.
• Responsible for providing thoughtful and strategic input into the development of content.
• Ensures that overall budgets and timelines are realistically set and attained.
• Advises partners on priorities and trade-offs based on budget and logistical limitations and/or makes recommendations on additional/alternative resources.
• Work involves broad latitude for decision-making to drive goal attainment.
• Manages day-to-day workflow of employees giving direction, training and performance feedback.
• Accountable for developing integrated marketing campaigns, driving new processes to optimize quality and efficiency and/or conducting external market research/surveys.
• Can establish and on-board new vendor relationships.
• Recommends short-term and long-term strategies to optimize media investments.
• Is knowledgeable about advertising and media platforms and trends.
• Reviews and recommends all advertising media buys for business units.
• Works with Data and Analytics team to develop methods and processes to track effectiveness of implemented programs.
• Manages day-to-day agency partners and manages those relationships for maximum effectiveness.
• Provides input to agency performance assessments.
• Collaborates and influences corporate and business teams to align around shared objectives.
• Effectively communicates with all constituents (bottom up and top down).

Director, Integrated Marketing – Planning

Insurance

• Successfully complete training curriculum (within 90 days).
• With guidance and direction, become proficient managing accounts throughout the sales cycle, which includes rating, pricing, quoting, and issuing policies.
• Exercise critical thinking and decision-making skills by synthesizing multiple sources of information.
• Develop the necessary knowledge and understanding of business processes, products, and the sales culture to become a trusted advisor.
• Build and maintain strong working relationships with business partners, agents, and customers, helping to drive a positive workplace culture.
• Execute on service level agreements and deliver quality products and services by leveraging standardized workflows and business resources.
• Perform other duties as assigned.

Associate Sales Advisor – Business Insurance

Director

• Monitor and drive the direction of the team, overseeing the adoption of new Cyber Risk Services that meet policyholder needs.
• Help define and execute the strategic roadmap for cyber risk services.
• Conduct the most complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders.
• Build cross-department relationships with business, tech, underwriting, as well as externally with broker and vendors.
• Oversee the team’s responses to policyholder, broker or underwriter escalations.
• Drive actionable recommendations to policyholders on how to mitigate identified highly complex cyber risks, including driving product development of risk prevention and recovery services.
• Provide human resources management, including coaching, performance management, team development and growth, and workforce planning.
• Represent Travelers at industry events and thought leadership forums.
• Partner with Underwriting and business leads.
• Provide direction and coaching for more complex projects.
• Promote a deep understanding of the evolving cyber threat landscape, including emerging threats, vulnerabilities, and attack techniques on the team.
• Perform other duties as assigned.