Travelers

Director

• Lead agile product teams through complex, high-impact transformation, including AI-driven claim capabilities
• Develop and empower leaders at every level
• Partner with Technology to translate business strategy into delivered outcomes
• Drive innovation and make trade-offs on funding, resources, and priorities
• Define, communicate, and champion agile team work toward common business outcomes
• Lead teams, multiple business units, or product lines/assets across Circles, Value Streams, and organizations
• Partner with the Technology Circle Lead to implement multi-team vision and strategy
• Align work to value stream outcomes, business architecture, and strategic roadmaps
• Drive and track portfolios of deliverables, capabilities, and experimentation
• Measure performance and adjust delivery roadmaps as needed
• Prioritize interdependent team backlogs and manage risks and dependencies
• Make trade-off decisions balancing quality, cost, and timelines
• Identify innovative solutions and conduct competitive and industry benchmarking
• Oversee funding and resource allocation and prioritize work based on data
• Lead positive team dynamics, collaboration, and appropriate self-organization
• Assess and partner with external resources and vendors as needed
• Remove impediments and assist with conflict, issue, and dependency management
• Build collaborative relationships across Circles and with key partners
• Share best practices across the value stream
• Grow agile maturity across teams
• Manage team members and potentially other Circle Leads
• Champion AI
• Perform other duties as assigned

Senior Director, Circle Lead – Claim, Optimal Experiences

Architect

• Design and guide the technology vision enabling business transformation
• Create enterprise-wide solutions bridging current capabilities with future possibilities
• Establish scalable architectures using cloud-native technologies, APIs, AI/ML, and emerging platforms
• Orchestrate technical strategy for development teams
• Define target states, technology roadmaps, and architectural frameworks
• Lead technology proofs of concept and ensure architecture solution feasibility
• Conduct hands-on prototyping and technology proofs of concept
• Drive continuous technology transformation to minimize technical debt
• Partner with leadership to align with technology direction and execute proofs of technology
• Proactively identify opportunities from emerging technology trends
• Support technology modernization initiatives
• Communicate architectural direction comprehensively
• Cultivate strong relationships and secure buy-in
• Perform other duties as assigned

Senior Architect, Domain Driven Experience

Claim Specialist

• Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability bodily injury and property damage claims
• Handle claims throughout the full claim life cycle, including customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation, and resolution
• Provide quality customer service and ensure timely coverage analysis and communication with insureds
• Investigate claims through contact with policyholders, claimants, witnesses, agents, medical providers, law enforcement, and technical experts
• Interview witnesses and stakeholders and obtain statements
• Select and direct internal and external resources, including subrogation, risk control, nurse consultants, fire or fraud investigators, and other experts
• Verify injuries and property damage through records and documentation
• Maintain claim files and document activities according to procedures
• Create Claim File Analysis and use evaluation documentation and diary management systems
• Evaluate liability and damages exposure and establish indemnity and expense reserves
• Participate in roundtables and authority discussions
• Develop and employ creative claim resolution strategies
• Negotiate claim dispositions with insureds, claimants, and legal representatives
• Manage litigated claims, litigation plans, counsel, claim strategy, discovery, and legal expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
• Update relevant parties on new facts, liability analysis, and settlement options
• Refer severe or complex cases to another level of claim professional when appropriate
• Fulfill service commitments for specified accounts and respond to agent and broker inquiries
• Represent Travelers as a technical resource within professional guidelines and applicable state laws
• Mentor and coach less experienced claim professionals
• Collaborate with business partners to achieve and sustain quality results
• Evaluate claims for recovery potential and handle or direct recovery efforts
• Perform other duties as assigned
• Potential for 30% travel

Construction Claim Technical Specialist

Solutions Engineer

• Define architecture within one or more segments or domains for a platform modernization effort
• Translate technology strategy and business direction into architecture roadmaps
• Identify architectural opportunities and risks and present recommendations to engineering leadership
• Drive an AI-first architectural approach, including AI and agentic architecture opportunities
• Design and document conceptual, logical, and solution architectures, service decomposition, APIs, data flows, and integration patterns
• Author Architecture Decision Records documenting context, options, trade-offs, and rationale
• Evaluate architectural patterns such as event-driven, request/response, and CQRS
• Prototype and develop technology proofs of concept using AI-assisted coding tools such as Cursor and Claude Code
• Present architectural options, pros, cons, risks, and trade-offs to engineering teams and stakeholders
• Provide hands-on guidance, review designs, participate in technical discussions, and unblock implementation challenges
• Prepare architecture overviews, decision summaries, and roadmap updates for leadership
• Present architecture reviews, technology assessments, and modernization progress to VP-level leadership
• Explain AI capabilities and limitations to non-technical stakeholders
• Influence architectural direction, build consensus, and encourage buy-in for standards and modernization initiatives
• Perform other duties as assigned

Senior Solutions Architect

Accounting Manager

• Compile, review, and analyze complex financial data for variance analysis, reporting, and accuracy
• Develop and validate financial analyses for key performance metrics, including production, profitability, expense management, and staffing
• Prepare components of business and financial plans, budgets, and forecasts
• Review and approve internal management financial reporting
• Review external financial statements, including GAAP, SEC, and STAT reporting
• Perform and review Sarbanes-Oxley financial controls
• Prepare and review documentation supporting internal and external audits
• Maintain compliance with external financial regulations and internal accounting policies
• Participate in projects involving financial reporting and regulatory changes, reorganizations, mergers, and acquisitions
• Provide coaching, training, and mentoring
• Review daily balancing, journals, journal entries, and balance sheet account reconciliations
• Oversee and engage direct reports when managing people, including performance management, career development, and talent acquisition
• Perform other duties as assigned

Account Executive

• Manage the profitability, growth, and retention of an assigned book of business
• Lead a small team of Account Executives
• Underwrite and negotiate complex customer accounts to minimize risk and maximize profitability
• Build relationships with internal partners to create sales plans and identify cross-selling opportunities
• Meet regularly in person with agents and brokers to market and sell Travelers products
• Travel to agent and broker meetings
• Identify and capture new business opportunities through consultative marketing and sales
• Develop and execute agency sales plans
• Partner with the Managing Director to develop region/group sales plans
• Coach, train, and manage the performance of the assigned team
• Perform other duties as assigned

Managing Account Executive, Commercial Accounts, Middle Market

General Counsel

• Independently handle a caseload of higher-exposure cases and complex litigation matters from inception through trial and appeal
• Try cases to verdict or negotiate resolutions using litigation skills and techniques
• Conduct advanced legal research and prepare persuasive legal writing and presentations
• Draft pleadings, motions, briefs, discovery, and other legal documents
• Independently attend court events, depositions, and other appointments
• Provide substantive case analysis and recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategies, technical matters, and litigation testimony
• Manage internal and external client and business partner relationships
• Deliver training, seminars, and legal updates to insured clients and Claim partners
• Mentor attorneys and legal support staff
• Initiate special projects and support office goals and business needs
• Use technology, case management systems, and automation effectively
• Travel as required to meet business needs
• Perform other duties as assigned

Senior Counsel, Workers Compensation

Security Engineer

• Drive the technical and strategic direction of cybersecurity professionals across multiple cybersecurity platforms
• Participate in strategic planning and roadmap creation for the team
• Recommend purchases and licensed software products to identify and address security exposures
• Ensure department projects align with department goals
• Manage contract renewals and budget responsibility across multiple projects
• Direct operational support and maintenance of related platforms
• Influence leadership support and resources to align cybersecurity strategy with organizational goals and objectives
• Perform other duties as assigned

Cybersecurity Lead

Risk

• Develop and oversee delivery of Risk Control services to assigned accounts country-wide
• Market and sell Risk Control services in new business presentations and to existing clients
• Manage account budgets while responding to customer needs
• Understand exposures and controls by class of business and communicate information to underwriting
• Maintain a consistent field presence, spending approximately 20%–50% of the time onsite with customers
• Travel to customers, including possible long-distance, overnight, and multi-night trips
• Consult with clients on hazard identification, control evaluation, and Risk Control service delivery strategies
• Analyze losses, identify trends, and ensure plans address loss leaders using appropriate resources
• Negotiate and manage client expectations to balance service and cost
• Influence clients to commit to service plans and implement recommendations
• Build and maintain relationships with underwriting, brokers, claims, and Risk Control service teams
• Write technically detailed reports assessing risk and articulating recommendations
• Perform other duties as assigned

Risk Control Account Consultant

• Report to the Boiler and Machinery Field Manager
• Conduct boiler and pressure vessel inspections according to jurisdictional rules
• Perform thorough examinations, identify hazardous conditions, apply codes and standards, and recommend corrective actions
• Work with Boiler and Machinery underwriting and claims groups to support informed decisions, profit, and growth
• Maintain a field presence and spend approximately 20%–50% of the time onsite with customers
• Manage jurisdictional inspection workload within an assigned territory
• Prioritize, plan, and schedule work using provided technology resources
• Respond to customer requests and help customers understand and mitigate equipment-breakdown risks
• Perform less complex risk evaluations, evaluate exposures and controls, develop loss estimates, and communicate findings
• Determine the adequacy of controls and overall insurability
• Investigate less complex Equipment Breakdown claims
• Evaluate breakdown elements, damage extent, invoices, and causes of loss
• Document, communicate, and report findings
• Participate in training opportunities and perform other assigned duties

Risk Control Consultant, Boiler and Machinery

Customer Support

• Complete applicable new hire training
• Handle high-volume inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and other methods
• Assist with questions regarding quotes, policies, coverages, billing, audits, or application access/support
• Build and maintain customer satisfaction and trust by actively listening and applying product, systems, and business-area knowledge
• Educate and respond to customers accurately and efficiently
• Navigate multiple systems and platforms simultaneously while interacting with customers
• Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
• Ensure accurate and comprehensive documentation according to business-area guidelines and procedures
• Support departmental projects and initiatives
• Take on developmental opportunities and perform other assigned duties

Bilingual Customer Service Associate

Financial Planning and Analysis

• Oversee daily Accounts Payable operations and manage direct reports
• Assist with work prioritisation
• Ensure accurate and timely processing of supplier invoices, expense reports, and payment runs
• Own month-end processes, including posting journals, variance analysis, and Balance Sheet Reconciliations
• Monitor and update Finance Operations policies
• Ensure compliance with Payment Practices reporting
• Manage the purchase order process across sub-teams
• Deliver training to ensure business-wide purchase order compliance
• Support internal and external audits
• Manage workbooks to EUC standards
• Perform quarterly regression testing
• Mentor team members and modernise transactional workflows using SAP ByDesign and SAP Concur

Finance Manager

Appraiser

• Inspect, estimate, negotiate, and evaluate first- and third-party auto physical damage claims
• Assess collision, comprehensive, property damage, rental, towing, fire, theft, flood, lightning, diminished value, and injury-related claims
• Provide technical advice and direction to auto claim professionals on claim damages
• Deliver consistent service throughout the claim life cycle, including customer contact, process explanations, expectation setting, communication, and follow-through
• Manage assignments and travel promptly to vehicle or equipment locations
• Scope claims and determine physical claim values using recognized resources, estimating, and evaluation software
• Prepare and document vehicle/equipment damage appraisals and Actual Cash and Replacement values
• Partner with assigned Claim Professionals from initial investigation through final recovery
• Negotiate claim values with customers and repair facilities
• Determine applicable total-loss settlement amounts, coverages, and deductibles
• Negotiate and convey settlements within authority and initiate customer payments
• Provide inspection assistance to other lines of business and departments, including catastrophe response
• Review coverage and apply policy conditions, provisions, exclusions, and endorsements
• Manage repair processes, claim and expense reserves, action plans, and claim diaries
• Communicate damage assessments and obtain payment authorization
• Participate in catastrophe deployments of at least 16 days, including travel days
• Perform other duties as assigned

Auto Appraiser

• Independently handle a caseload of higher-exposure cases and complex litigation matters
• Try cases to verdict or negotiate resolutions using litigation skills and techniques
• Conduct advanced legal research and prepare persuasive legal writing and presentations
• Draft pleadings, motions, briefs, discovery, and other substantive legal documents
• Attend court events, depositions, and other appointments independently
• Provide substantive case analysis and handling-strategy recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategies, technical matters, and litigation testimony
• Manage internal and external client and business-partner relationships
• Provide training, seminars, and legal updates to insured clients and Claim partners
• Mentor attorneys and legal support staff
• Initiate special projects and support office goals and business needs
• Use technology, case management systems, and automation effectively
• Travel as required to meet business needs
• Perform other duties as assigned

Senior Counsel

• Lead and manage the office within the line of business, practice group or satellite office, including serving as backup for Managing Counsel
• Ensure outstanding advocacy and excellent results for Travelers' insured customers and assigned Counsel
• Assist in managing the office to meet financial expectations
• Ensure compliance with Staff Counsel reporting requirements, productivity standards, Code of Conduct, ethics initiatives and office best practices
• Manage staffing, performance, engagement, professional development and compensation
• Promote inclusion, engagement, integrity and teamwork
• Assign cases and initiatives to Staff Counsel based on attorneys' experience, knowledge and skill levels
• Maintain caseload expectations and ensure timely completion of case analyses, litigation plans, evaluations, summaries, legal research and trial reports
• Develop and implement strategies addressing office development opportunities
• Conduct training as needed
• Review files monthly using the Quality Review Form and file review database
• Provide feedback and coaching to attorneys
• Handle an appropriate caseload and achieve results through effective advocacy and trial skills
• Counsel clients and business partners on legal matters and changes in the law
• Support Managing Counsel with management information analysis and utilization management
• Complete required reports, time records and expense reimbursement requests
• Participate in the Staff Counsel Leadership team, committees, Regional Reviews, national projects and management meetings
• Monitor external legal, business and tort trends
• Perform other duties as assigned