Travelers

IT Support

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. Work with management to develop and implement effective training, performance development and succession planning. Effective retention planning; proactively manage and respond to turnover. Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results. Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets. Conduct quality file reviews per office/ best practices guidelines. Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary. Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required.

Unit Manager – Construction Liability

Data Engineer

• Responsible for architecture for multiple technology and or/ business segments/domains for a single business unit.
• Responsible for the enterprise database migration and modernization strategy , governing the transition of SQL Server, Oracle, open-source databases (PostgreSQL, MySQL, MariaDB), and MongoDB from on-premises environments to cloud-native platforms (AWS RDS, Aurora, DMS, Azure SQL, Oracle Database@Cloud).
• Develop migration sequencing, tooling standards, and reference architectures that minimize risk and disruption while accelerating delivery timelines.
• Architect conversion strategies to transition proprietary database platforms to cost-effective open-source alternatives, eliminating significant annual licensing costs.
• Establish database engineering standards covering high availability, replication, performance tuning, schema governance, and observability across cloud-managed and self-managed database services.
• Define and implement database disaster recovery and resiliency frameworks with automated failover, backup validation, and compliance-aligned retention policies.
• Responsible for the enterprise data migration strategy for transitioning on-premises data stores—including block storage, file systems, archive repositories, and backup platforms—to cloud-native solutions (AWS S3, EFS, Glacier, FSx, Backup).
• Architect end-to-end data platform solutions spanning ingestion, storage, processing, transformation, and consumption layers across hybrid and cloud environments.
• Architect enterprise block storage solutions for cloud environments, including high-performance EBS volumes, storage tiering strategies, snapshot lifecycle management, and performance optimization for database and transactional workloads.
• Design file storage architectures supporting both cloud-native (AWS EFS, FSx for Windows File Server, FSx for NetApp ONTAP) and hybrid use cases, including protocol compatibility (NFS, SMB), access control, and high-availability configurations for shared workloads.
• Define storage platform standards covering provisioning, capacity management, encryption at rest, replication, and cost optimization across block, file, object, and archive tiers.
• Develop FinOps discipline for data platform decisions—modeling TCO for migration scenarios, quantifying licensing and infrastructure savings, and optimizing storage tiering strategies.
• Drive continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping of new technology solutions.
• Architect cloud-native data and database solutions primarily on AWS , with knowledge of Azure and GCP as a plus for multi-cloud and hybrid scenarios.
• Define infrastructure-as-code (IaC) standards, SLAs/SLOs, and platform reliability engineering practices across data and database services.
• Evaluate and adopt emerging cloud-native data technologies aligned with organizational needs—including managed database services, streaming platforms, lakehouses, and vector/graph databases.
• Drive platform security posture including encryption, secrets management, IAM governance, and network isolation for data workloads.
• Partner with Lines of Business (LOB) and technology stakeholders to translate business requirements into platform capabilities that directly enable digital transformation and strategic initiatives.
• Collaborate with ETS teams—infrastructure, security, operations, and application development—to align platform architecture with enterprise standards and ensure seamless service delivery.
• Mentor and develop engineers and DBAs, building cloud and open-source competencies while fostering a culture of engineering excellence and continuous learning.
• Provide strong thought leadership in pursuit of modern architecture principles and technology modernization.

Lead Architect, Database and Data Platform

Architect

• Responsible for architecture for multiple technology and or/ business segments/domains for a single business unit.
• Translate technology strategy and business direction into actionable architecture roadmaps, ensuring architectural decisions align with organizational priorities and investment goals.
• Identify architectural opportunities and risks that have strategic implications, and proactively surface them to engineering leadership with clear options and recommendations.
• Provide architectural direction on technical patterns.
• Conduct hands-on prototyping and technology proof of concepts.
• Design and document application-level architectures for new and evolving systems, including service decomposition, API design, data flow, and integration patterns.
• Author Architecture Decision Records (ADRs) that capture context, options considered, trade-offs, and rationale for key technical decisions including decisions about AI service integration.
• Present multiple architectural design options to engineering teams and stakeholders, clearly articulating the pros, cons, risks, and trade-offs of each approach.
• Architect for AI-specific concerns such as latency tolerance, token cost management, output non-determinism, and graceful degradation when AI services are unavailable or underperforming.
• Evaluate and recommend architectural patterns (e.g., event-driven, request/response, CQRS, saga) appropriate to specific problem domains.
• Provide hands-on architectural guidance to engineering teams, including reviewing designs, participating in technical discussions, and unblocking implementation challenges.
• Present architecture reviews, technology assessments, and modernization progress to VP-level leadership, communicating technical depth in business-relevant terms.
• Translate AI capabilities and limitations into business-relevant terms for non-technical stakeholders, helping leadership make informed decisions about AI adoption and investment.
• Influence architectural direction across teams through well-reasoned recommendations, building consensus.
• Develop clear materials (architecture overviews, decision summaries, roadmap updates) that enable leadership to make informed technology decisions.
• Build relationships across teams and encourage buy-in for architectural standards and modernization initiatives.

Lead Architect, Claim

General Counsel

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Liability Counsel

• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborate with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Associate Counsel

Human Resources

• Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
• Responsible for routine data entry and case support.
• Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
• Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
• Maintains accurate documentation of all questions/concerns from internal and external customers.
• Understands and follows all policies and procedures.
• Perform other duties as assigned.

Associate, HR Ops

• Follow operational policies to analyze, investigate, and resolve BSI recovery claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect the status of recovery claims and recovery, litigation and settlement strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant recovery opportunities.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Coordinate with Claim Professionals to identify potential sources of recovery and optimize loss mitigation opportunities.
• Continue to develop the ability to identify potential sources of recovery, and to analyze, investigate, develop and refine recovery strategies, and resolve claims within authority; retain, manage and direct outside vendors to optimize outcomes and resolve recovery claims of varying levels of severity.
• Research, analyze and provide recovery and loss mitigation advice to claim and underwriting colleagues on claims of varying complexity, including drafting/reviewing settlement agreements, releases, assignments, and/or other documents modifying recovery policy provisions or impacting recovery opportunities, and provide transactional support to claim and underwriting colleagues.

Claim Counsel – Recovery Management

People Operations

• Act as a trusted advisor to senior leaders, deeply understanding commercial objectives to provide expert guidance on organizational design, talent management, and change management.
• Partner with Centers of Excellence (Reward, Impact, People Ops) to design and implement innovative, bespoke people programs that solve specific business challenges and align with our global mission.
• Act as a steward of Simply Business culture, leading change management and culture-shaping initiatives to ensure we remain an agile, inclusive, and scalable workplace.
• Responsible for driving the identification and talent management of the long term strategic talent capabilities that will enable SB to reach its 2030 goals.
• Build strategy and deliver frameworks, principles and coaching for People Partners and Leaders to increase organizational effectiveness - such as organization design principles, ways of working, cross-functional teams, organizational health, etc.
• Leverage current and predictive data to spot potential challenges before they arise while leveraging technology and AI to increase the effectiveness of relevant talent programming.

People & Talent Partner

Software Engineer

• Own the API and real-time data streaming platforms used across the enterprise.
• Drive the full API platform strategy — governance, lifecycle management, developer experience, and a multi-year migration to cloud-native AWS capabilities.
• Drive Confluent /Kafka / Flink - based streaming capabilities that power AI and analytics initiatives at scale.
• Define and execute a multi-year platform roadmap aligned with enterprise architecture and AI transformation goals.
• Establish engineering standards for API design, event-driven integration, security, and observability.
• Build high-performing agile engineering teams through hiring, coaching, and a culture of ownership, innovation, and continuous improvement.
• Lead teams of Software Engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors to foster a team environment.
• Partner with businesses to establish strategic direction, develop product roadmaps, and provide technical oversight for large programs.

AVP – Software Engineering – Enterprise Platform Integration Capabilities

Operations

• CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
• CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
• CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
• DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
• FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. May require lifting items up to 20 pounds (occasionally). Perform other duties as assigned.

Claim Operations Specialist

Account Executive

• Develop, influence, and implement advanced sales strategies to expand and manage a high-value portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct comprehensive agency diagnostics to assess performance and identify strategic growth opportunities.
• Facilitate high-level agency appointments and build long-term relationships through office visits (both in-person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support. May pre-qualify accounts as needed.
• Influence key agency partners through exceptional communication and negotiation skills.
• Collaborate with internal teams, such as Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by initiating cross-functional meetings.
• Identify book transfer opportunities.
• Maintain extensive knowledge of competitor products and capabilities and local market trends and understand impact of state regulatory environment on agency business.
• Responsible for facilitating workshops and actively leading point of sale presentations for both internal and external audiences.
• Participate in and may lead team, cross team and/or cross business related projects.
• May provide training, coaching and mentoring to Associate Sales Executives and Sales Executives or manage staff on limited basis.
• Utilize sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio.
• Leverage thorough knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.

Sales Executive

Backend Engineer

• Responsible for architecture for our cyber security organization, which provides oversight and support for our technology and business partners while leading a team of Cybersecurity Architects of varying levels.
• Advancing the target-state Cybersecurity Zero Trust architecture for the enterprise across all security domains including endpoint, mobile, web, access, encryption, network security, visibility, application, and data security concepts.
• Securing cloud-native infrastructure and container platforms.
• Implementing security frameworks for API ecosystems and digital platforms.
• Developing security patterns for AI platforms and enterprise data ecosystems.
• Ensuring security architecture aligns with enterprise modernization initiatives.
• Define architecture to address Identity and Access Management modernization as well as threat mitigation techniques.
• Define and lead technology proof of concepts to ensure feasibility of architecture solutions.
• Proactively identify opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
• Drive continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping of new technology solutions.
• Partner with Technology and Business leadership to ensure proper alignment with technology direction and execution of proof of technologies.
• Provide strong thought leadership in pursuit of modern architecture principles and technology modernization.
• Provide visionary leadership to a high-performing team, aligning individual goals with broader organizational objectives.
• Engage with senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives and gain buy-in.
• Prepare and deliver communications to convey architectural direction.
• Drive strategic relationships and champion organizational buy-in.

Vice President, Chief Architect – Cyber

• Develop and implement comprehensive sales strategies to expand and manage a portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct in-depth agency diagnostics to assess performance and identify growth opportunities.
• Facilitate agency appointments and build long-term relationships virtually.
• Provide training to new producers and staff to ensure they gain comprehensive knowledge about products, automation, and other relevant areas.
• Influence agency partners through effective communication and negotiation skills.
• Collaborate with internal teams, such as Product and Underwriting to ensure alignment of sales strategies with business objectives.
• Understand Travelers Enterprise focus and seizes opportunities to cross-sell Travelers products by discussing with business partners in other lines.
• May identify book transfer opportunities.
• Develop knowledge of competitor products and capabilities and local market trends.
• Utilize advanced data and analytics for sales decisions and performance measurement, leveraging extensive knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Inside Sales Executive

Auditor

• Under moderate supervision, participate in audits and compliance reviews of various company business functions.
• Identify risks and controls, execute specific testing procedures, and document results and conclusions reached.
• Follow department methodology and assist in development of written issues and recommendations for the business.
• Participates in audits and Sarbanes-Oxley compliance reviews of various company business functions, incorporating an understanding of business processes, risk assessment techniques, GAAP and statutory accounting principles, and generally accepted auditing standards.
• Identifies risks and tests controls associated with financial integrity, operational effectiveness, compliance with rules and regulations, and systems and data integrity.
• Develops and executes specific testing procedures and documents test results for assigned sections of audits/projects.
• Analyzes test results, documents exceptions and arrives at sound fact-based conclusions for assigned sections of audits/projects.
• Prepares documentation in adherence to internal audit professional standards, best practices and Corporate Audit's methodology.
• Contributes to the preparation of issues and findings including recommendations for improvement.
• Consistently adheres to internal audit professional standards, best practices and Corporate Audit's methodology.
• Performs other duties as assigned.

Associate Auditor – Finance and Operations

Product Manager

• Define, prioritize and ensure a ready backlog of work for a cross-functional product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Translate business strategies and needs into execution ready work for an Agile product team; define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.