QA Engineer

• provide FCRM research, evaluation, operational, reporting and analytical support
• coordinate requests to and from FCRM partners
• prepare summaries, communications, and reports for management and regulators
• analyze data and draw conclusions for program health reporting
• identify and recommend enhancements for FCRM-related gaps and issues

FCRM QA Analyst II

Project Manager

• Lead end-to-end delivery of key initiatives supporting U.S. Bank Technology
• Plan, manage, and execute projects ensuring alignment with TD’s business strategies
• Collaborate with technology, risk, compliance, and business stakeholders
• Maintain strong documentation and ensure audit readiness

Technology Risk Project Manager II

Risk

• Provides a comprehensive and diverse range of risk management expertise to business leaders
• Leads and supports the implementation of appropriate risk frameworks
• Mitigates enterprise and/or business-wide risk exposures for key business segment of the Bank or functional area
• May provide oversight, commentary, and recommendations based on overall strategy and industry best practices
• Independently manages end-to-end functional programs
• Solves complex problems; leads efforts or partners with others to develop new solutions
• Communicates difficult concepts and influences alignment across increasingly senior stakeholders
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations

Group Risk Specialist – Retail Distribution

Call Center Representative

• Provides a broad range of research, analysis, reporting, monitoring and/or operational process support within a defined area of function.
• Supports business by providing expert guidance/advice on a range of risk related matters within assigned or own area of specialization.
• Utilizes expertise to exercise sound and expert independent professional judgement and discretion in interacting and communicating with staff and senior management of the Bank with respect to regulatory risk and other matters.
• Acts as the primary subject matter expert and expected to make sound decisions in setting standards within area of expertise.
• Oversees and/or independently performs tasks from end to end.
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels.

Senior Group Risk Analyst – Retail Distribution, US ATM, US Contact Center

Compliance

• Provides data governance expertise, business leadership, and leads on day to day data governance and activities
• Partners closely with Technology and other SMEs to drive the successful implementation of the LOB's Data Strategy
• Governs and provides oversight of data under their stewardship
• Ensures data-related activities are compliant with applicable laws and regulations
• Identifies, measures and monitors current and emerging data related risks in day-to-day activities

Data Steward II – Regulatory Reporting

Account Manager

• Identify, evaluate, and cultivate new partnership opportunities across our "Product Factory", spanning multiple lines of business.
• Assess the suitability of potential partners, negotiate agreements, build strong initial relationships, and drive partnership initiatives from concept to execution.
• Manage a portfolio of partnerships that deliver innovative capabilities, strengthen our competitive position, and accelerate business growth—with a specific emphasis on partnerships that enable open banking and API-led connectivity (e.g., account data access, payments initiation, and embedded banking use cases).
• Conduct market scans and competitive analysis to identify emerging players and relevant technologies.
• Lead deal negotiations, balancing commercial, operational, and compliance considerations.
• Define partnership KPIs, deliverables, and governance structures as part of contractual arrangements.
• Serve as the primary relationship owner during the initial engagement phase of new partnerships.
• Oversee the vendor management lifecycle from initial identification through due diligence, onboarding, performance monitoring, and renewal/exit strategies.
• Act as a trusted advisor to product, technology, and business leaders on partnership strategy and opportunities.

Vice President – Partnership Manager, Open Banking – Transaction Banking Product

IT Support

• Lead or serve as Auditor-In-Charge on complex audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on TD Bank's US Operational Risk Management (ORM) and Enterprise Risk Management (ERM) frameworks
• Ensure risk mitigation strategies are robust, effective, and aligned with regulatory standards
• Undertake and complete a variety of complex audit projects
• Provide thought leadership and/or industry knowledge for own area of expertise
• Manage relationships with business lines / corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Audit Manager II – Compliance

• Provides positive and professional inbound customer service
• Engages with prospective customers through various channels (live chat, phone, email, SMS)
• Takes ownership of customer concerns and resolves customer issues at first point of contact
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes)
• Participates in performance and development activities, including cross-training within own team

Contact Center Representative

Customer Success Manager

• Provide technical leadership across the overall Analytics function
• Explain complex data analysis related material to clients
• Develop, maintain/enhance, and govern the Enterprise Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF) models/AI solutions
• Liaise among model owners, developers, users, and other external stakeholders to promote best practice of model governance
• Ensure compliance with internal policies and external regulations
• Interpret policies and provide guidance to FCRM stakeholders on model/AI related policy, procedure, and process
• Develop processes/tools to manage inventories, issues, and action items for the FCRM models
• Independently manage activities related to analysis, design, and support of technical data management solutions on various projects

FCRM Model Risk Governance Strategy

Customer Support

• Leads and acts as business program owner and foremost subject matter expert in the development and implementation of enterprise programs
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Develops the plan for the program's operational success, including integrating program outcomes into business as usual (BAU)

Senior Business Program Lead – Residential Lending Customer Experience

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions, embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and services
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide them through consumer banking services, with a strong focus on effective problem-solving
• Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary
• Ensures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessary
• Arrives on time and ready to receive/make customer calls as scheduled throughout the shift
• Engages customers/partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
• Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
• Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
• Participates in performance and development activities, including cross-training within own team
• Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Operations

• Performs various administrative tasks involved in servicing Loans
• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
• Tasks are performed independently with limited supervision and review
• Tasks may include research, processing incoming mail, customer service and contact, and external agency contact
• Provides information and procedural knowledge for less experienced staff
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget
• Identifies, audits, investigates, and rectifies departmental discrepancies
• Reviews work and provides information and procedural knowledge to less experienced staff
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
• Responds to the most complex inquiries and issues from customers and internal units; researches information to provide responses and resolution
• Contacts customers to explain items affecting their accounts
• Follows up with branches and other units to resolve discrepancies and customer issues

Loan Operations Representative IV

• Provides quality customer service and sales in an efficient and professional manner
• Understands customer needs and identifies opportunities to grow the business
• Creates exceptional Customer experience supporting customers with various inquiries
• Completes a broad range of financial transactions with accuracy
• Follows all bank policies and procedures to reduce risk
• Refers complex questions to more experienced personnel
• Participates fully as a collaborative member of the team
• Actively participates in personal performance management and development activities
• Must be onsite for training and other important meetings

Contact Center Representative – Credit Card

• Provide advice, support and objective guidance on development and maintenance of Compliance programs
• Works independently and is accountable for managing a specialized Compliance function
• Provides comprehensive coverage for a significant business or functional area
• Develops and implements Compliance programs
• Advises on new and changed Compliance regulatory and/or policy changes
• Conducts meaningful analysis and prepares documentation to report status of Compliance
• Maintains oversight of all functions related to management reporting and analysis

Compliance Business Oversight Manager – Fair Banking

Financial Crime

• Conduct end-to-end investigations of various higher complexity and sensitivity
• Apply reasonable grounds to suspect money laundering/terrorist financing
• Mitigate and disrupt financial crime through appropriate recommendations
• Works independently as the senior technical lead and guides others within expertise

FCRM QA Analyst II

Technology Risk Project Manager II

Group Risk Specialist – Retail Distribution

Senior Group Risk Analyst – Retail Distribution, US ATM, US Contact Center

Data Steward II – Regulatory Reporting

Vice President – Partnership Manager, Open Banking – Transaction Banking Product

Audit Manager II – Compliance

Contact Center Representative

FCRM Model Risk Governance Strategy

Senior Business Program Lead – Residential Lending Customer Experience

Contact Center Representative

Loan Operations Representative IV

Contact Center Representative – Credit Card

Compliance Business Oversight Manager – Fair Banking

Senior Financial Crime Risk Investigator