Bilingual Contact Center Representative

Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.

Posted 8/12/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by effectively resolving inquiries and providing personalized support while adhering to compliance and regulatory guidelines. Bilingual proficiency in French and English enhances communication with diverse customer bases.

Highest-signal resume keywords

Bilingual In French And EnglishExceptional Listening SkillsDigital Literacy Across DevicesAbility To Navigate Computer SystemsExperience In Financial Or Service Industries

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaCustomer Inquiry ResolutionKnowledge Of TD Products And ServicesCompliance ManagementProductivity Metrics Management

Soft Skills

EmpathyCuriosityFlexibilityResiliencyPositive Attitude

Tools & Technologies

SmartphonesTabletsLaptopsHeadsetsComputer Applications

Industry Keywords

Customer ExperienceCustomer ServiceFinancial IndustryService IndustryRegulatory Compliance

About the role

Key responsibilities & impact

Assist inbound customers with account inquiries
Resolve customer issues by recommending TD products or services
Deliver personalized, legendary customer service
Provide friendly support using knowledge of TD products, services and solutions
Resolve customer inquiries at the first point of contact
Ask questions and respond empathetically to customer concerns
Meet customer experience, advice, quality, compliance and productivity objectives
Participate in ongoing training and coaching
Navigate computer systems, applications and multiple screens while serving customers
Manage sensitive customer information in accordance with regulatory and compliance guidelines

Requirements

What you’ll need

High School Diploma or equivalent
Bilingual in French and English
Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns
Preference for experience in financial or service industries
Ability to multitask and navigate computer systems, applications and multiple screens with speed and accuracy
Ability to balance performance across customer, quality, compliance and productivity metrics
Digital literacy across smartphones, tablets, laptops, headsets and other devices
Flexibility, resiliency and a positive attitude when responding to challenging situations
Ability to work independently and as part of a team
Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
Proficiency in a language other than French to support customers, employees or markets outside Quebec or requiring services in another language

Benefits

Comp & perks

Competitive benefits plan
Regular development conversations
Training programs
Online learning platform
Mentoring programs
In-person training and onboarding sessions
Health and well-being benefits including medical, dental, vision and mental health coverage
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Total well-being programs covering physical, financial, social and mental/emotional well-being
Flexible work arrangements within a hybrid workplace model
Accommodation support during the interview process