Tandem Diabetes Care

Sales

• Directly responsible for clinical services and partnership with a Territory Manager for sales
• Identifies potential customers and develops business relationships
• Provides clinical and sales support, and product education
• Develops strategies and programs to address clinical needs
• Conducts patient and HCP training and education
• Attends corporate sales/clinical training, meetings, and conventions
• Maintains records in customer relationship management software
• Ensures work is performed in compliance with company policies

Clinical Diabetes Sales Specialist

• Provide continuing education and pump training to patients, customers, and health care professionals on patient use of insulin pump therapy
• Conduct educational classes that support diabetes education and advanced diabetes management skills
• Co-develop successful strategies with your field partner to address clinical concerns within the sales territory
• Establish and maintain excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products
• Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory
• Collaborate with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues, and additional patient education training needs
• Keep records updated in the customer relationship management software (CRM)
• Establish and maintain a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers
• Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements

• Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order
• Handle inbound calls to provide support, product information, and start the sales process
• Follow developed sales scripts and demonstrate basic empathy while listening to patient concerns
• Communicate with customers using foundational knowledge of pump therapy to highlight core product features
• Understand and convey basic insurance coverage and co-pay expectations
• Use CRM to document interactions, guided by reminders and scripts
• Maintain HIPAA compliance and avoid any disclosure of protected information
• Know daily targets (calls, connections) and begin tracking performance consistently
• Manage calls efficiently to meet baseline call volume and conversion metrics
• Track personal call and sales metrics with guidance
• Support prescriber paperwork with basic documentation knowledge

Pump Sales Associate

Account Manager

• team up with a Clinical Diabetes Sales Specialist to bring our innovative insulin pump therapy to patients and providers in your community
• leverage your industry sales experience to meet or exceed sales goals through strategic business planning and customer identification
• grow the territory, build strong relationships, and help people living with diabetes thrive
• Drive business growth by creating and executing smart territory plans
• Spot opportunities, open doors, and build lasting partnerships with healthcare professionals to create value
• leverage advanced sales methodologies along with strong communication and collaboration skills to demonstrate value and accelerate revenue growth
• deliver product education and ongoing support to providers, patients, and clinical educators
• represent Tandem at events, conventions, and community outreach
• keep your territory organized with accurate CRM tracking and timely reporting
• collaborate with internal teams to ensure smooth sales and customer experiences
• ensure work is performed in compliance with company policies

Territory Manager – Iowa West / Minnesota South

Accounts Receivable

• Apply knowledge of the insurance reimbursement cycle to ensure a successful reimbursement program
• Research and resolve issues that arise in the collection process, beyond standard denials and requests
• Display thorough understanding of insurance/managed care organizations, specifically in areas such as credit balances, unapplied cash, and refunds
• Audit the accuracy of billing information entered in the system and monitor the operation of the billing systems
• Develop a strong understanding of the accounting system and resolve discrepancies relating to Reimbursement
• Perform regular review of transactional activity, reconciliations, and resolution of outstanding items
• Assist with the development and implementation of policies and processes
• Assist in training team members in the reconciliation process
• Keep up to date on all Tandem products and services
• Confirm completion of required training plan before assuming job responsibilities
• Ensure work is performed in compliance with company policies including Privacy/HIPAA, Sarbanes-Oxley and other regulatory, legal, and safety requirements

Accounts Receivable Analyst II

Operations

• Coordinate and adjust caregiver schedules throughout the day
• Process same-day schedule changes and new care requests
• Respond to caregiver and client phone calls, texts, and Teams messages
• Manage caregiver call-outs and secure replacement coverage
• Monitor caregiver arrivals and visit check-ins
• Support Targeted Care and On Demand operations throughout the afternoon and evening
• Serve as backup for the Scheduling Manager during PTO and days off
• Update payroll time records based on verified visit information
• Maintain accurate documentation in our CRM
• Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

Scheduling Coordinator – Home Care Operations

Administrative Assistant

• Track caregiver attendance, call-outs, tardiness, and reliability metrics
• Prepare reports and scorecards for leadership meetings
• Draft and organize HR documentation, coaching records, and employee paperwork
• Coordinate meetings, calendars, and supporting documentation
• Update and maintain company SOPs, internal guides, and knowledge base articles
• Monitor compliance items and follow up on expiring caregiver documentation
• Perform quality assurance reviews and identify missing or inconsistent information
• Assist with recurring operational projects, audits, and administrative initiatives
• Maintain accurate documentation across multiple systems and databases

Home Care Operations Administrative Assistant

Care Coordinator

• Monitor caregiver arrivals and evening shifts in real time
• Respond promptly to caregiver texts, Teams chats, and phone calls
• Handle evening caregiver call-outs by finding replacement coverage
• Communicate professionally with caregivers and clients regarding schedule updates
• Follow established escalation procedures for urgent issues
• Send next-day shift confirmations and follow up on outstanding responses
• Remind caregivers to complete visit notes before the end of the evening
• Document all activity accurately in our CRM
• Leave a concise handoff for the morning operations team

Evening Care Coordinator

Data Analyst

• Supports measurement and insights across HCP and patient marketing, from awareness and engagement through lead capture, qualification, field conversion, therapy starts/orders, and retention/renewal
• Helps maintain and improve the measurement framework that connects marketing activity to downstream commercial outcomes
• Works under Commercial Analytics COE and partners closely with Sales Analytics and Marketing to standardize KPIs, improve attribution and ROI reporting, support test-and-learn measurement, and translate performance trends into practical actions
• Provides marketing funnel inputs to support planning and forecast discussions, including lead volume, conversion rates, campaign timing, and known operational constraints
• Maintains a consistent measurement framework across HCP and patient journeys, connecting marketing activity to downstream commercial outcomes
• Partners with the COE, Sales Analytics, Marketing, Finance, Strategy, IT/Data, CRM, and marketing automation teams to standardize KPI definitions, audience logic, routing rules, reporting requirements, and documented assumptions
• Develops and maintains recurring dashboards, weekly performance views, monthly scorecards, and leadership-ready summaries that provide trusted, consistent views of marketing and funnel performance
• Supports attribution and ROI reporting across patient and HCP marketing channels
• Applies practical measurement methods, including first-touch, last-touch, rules-based attribution, and more
• Conducts segmentation and targeting analysis for HCP and patient programs
• Links HCP marketing exposure to field execution and downstream outcomes
• Measures the patient funnel from lead capture through qualified lead, conversion, order/start, and retention/renewal

Marketing Analytics Manager

Payroll

• Assist in processing bi-weekly payroll for approximately 2300 employees in a multi-state environment using Workday
• Manage Payroll Inbox and Workday Help
• Maintain confidentiality and provide high level customer service to both internal and external customers
• Audit payroll before and after submission by pulling reports and using formulas to reconcile data
• Review time cards for hourly employees
• Prepare final and manual checks for employees as needed
• Accurately update, upload, and maintain employee records according to submitted action forms
• Understand company policies on various payroll-related topics
• Resolve payroll discrepancies by collecting and analyzing information
• Process all Verification of Employment paperwork for employees
• Monitor incoming payroll emails and respond or forward to appropriate department
• Assist in implementing and maintaining standard operating procedures for the payroll department
• Ensure compliance with federal and state payroll regulations
• Uphold standards of trust and integrity due to access to sensitive information.

Payroll Analyst II

• As a Territory Manager, you’ll team up with a Clinical Diabetes Sales Specialist to bring our innovative insulin pump therapy to patients and providers in your community.
• Leverage your industry sales experience to meet or exceed sales goals through strategic business planning and customer identification.
• Drive business growth by creating and executing smart territory plans.
• Spot opportunities, open doors, and build lasting partnerships with healthcare professionals (MDs, DOs, RNs, CDEs, RPhs, etc.) to create value.
• Deliver product education and ongoing support to providers, patients, and clinical educators.
• Represent Tandem at events, conventions, and community outreach.
• Collaborate with internal teams to ensure smooth sales and customer experiences.

Territory Manager

• Responsible for managing inbound queue calls, responding to inquiries, placing and receiving sales calls to new and existing pump customers.
• Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process.
• Understands customers’ underlying needs or issues and provides information regarding products & services while creating an excellent customer experience.
• Assists in the completion of customer orders through the insurance verification process.
• Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills, product and industry knowledge.
• Provide product education to customers as they contact Tandem to support their therapeutic needs and goals.
• Communicates with potential customers (by phone, email, SMS, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Documents interactions, calls, and lead information, initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Converts competitor pump users to Tandem products.

Inbound Pump Sales Specialist

• Manage a pipeline of new and renewal customers through outbound calls
• Handle inbound calls to provide support, product information, and start the sales process
• Follow developed sales scripts while listening to patient concerns
• Communicate with customers using foundational knowledge of pump therapy to highlight core product features
• Understand and convey basic insurance coverage and co-pay expectations
• Use CRM to document interactions, guided by reminders and scripts
• Maintain HIPAA compliance and avoid any disclosure of protected information
• Track personal call and sales metrics with guidance
• Follow structured work priorities using established daily workflow templates

Pump Sales Associate Specialist

Reimbursement Specialist

• Assure all insurance claims are processed timely, accurately, and efficiently
• Secure payments from both contracted and non-contracted insurance entities as well as customers
• Work closely with Customer Sales Support to assure data accuracy and communication of requirements from health insurance plans
• Review medical criteria to assure patient documentation meets standards
• Carefully review all patient related data and documentation for accuracy prior to claim submission
• Create and submit healthcare claims to insurance companies
• Communicate with patients to advise on status of insurance claims, as necessary
• Contact patients regarding collection of outstanding invoices
• Field inbound calls from patients regarding inquiries related to insurance claims
• Make outbound investigational calls to insurance providers to determine status of outstanding claims
• Negotiate structured payment plans
• Access CRM to receive and provide up to date patient claim information
• Keep up to date with specifications on all of Tandem products and services
• Confirm completion of required training plan before assuming job responsibilities
• Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements

Customer Success Manager

• Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers
• Determines the need of each contact with the goal of achieving the best resolution
• Document every call into a Client Relationship Management (CRM) system
• Converse with customers in an empathetic and supportive manner to promote the most precise information relating to the issue
• Acts as subject matter expert on matters related to technical, sales, or supplies support and handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental Standard Operating Procedures SOPs
• Responds timely to resolve inbound customer calls
• May offer chat and outbound call support through the same support line
• Using approved communication guidelines, responds to customer concerns or inquiries
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests
• Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation
• Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system
• Identifies potential health and safety issues with products and follows appropriate internal notification procedures
• Uses knowledge to propose recommended improvements to customer related processes and materials
• Acts as a customer advocate to represent customer needs internally
• Confirms completion of required training plan before assuming job responsibilities
• Consistently meets or exceeds relevant Customer Care metrics which may include accuracy, call monitoring, and schedule adherence requirements
• Complies with department’s attendance policy
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements
• Ability to handle calls in general CTS or CSS queues as needed
• Provides second level product support to CTS or CSS Specialists as required

Clinical Diabetes Sales Specialist

Clinical Diabetes Sales Specialist

Pump Sales Associate

Territory Manager – Iowa West / Minnesota South

Accounts Receivable Analyst II

Scheduling Coordinator – Home Care Operations

Home Care Operations Administrative Assistant

Evening Care Coordinator

Marketing Analytics Manager

Payroll Analyst II

Territory Manager

Inbound Pump Sales Specialist

Pump Sales Associate Specialist

Reimbursement Specialist

Customer Success Lead – Temporary