Tandem Diabetes Care

Data Analyst

• Supports measurement and insights across HCP and patient marketing, from awareness and engagement through lead capture, qualification, field conversion, therapy starts/orders, and retention/renewal
• Helps maintain and improve the measurement framework that connects marketing activity to downstream commercial outcomes
• Works under Commercial Analytics COE and partners closely with Sales Analytics and Marketing to standardize KPIs, improve attribution and ROI reporting, support test-and-learn measurement, and translate performance trends into practical actions
• Provides marketing funnel inputs to support planning and forecast discussions, including lead volume, conversion rates, campaign timing, and known operational constraints
• Maintains a consistent measurement framework across HCP and patient journeys, connecting marketing activity to downstream commercial outcomes
• Partners with the COE, Sales Analytics, Marketing, Finance, Strategy, IT/Data, CRM, and marketing automation teams to standardize KPI definitions, audience logic, routing rules, reporting requirements, and documented assumptions
• Develops and maintains recurring dashboards, weekly performance views, monthly scorecards, and leadership-ready summaries that provide trusted, consistent views of marketing and funnel performance
• Supports attribution and ROI reporting across patient and HCP marketing channels
• Applies practical measurement methods, including first-touch, last-touch, rules-based attribution, and more
• Conducts segmentation and targeting analysis for HCP and patient programs
• Links HCP marketing exposure to field execution and downstream outcomes
• Measures the patient funnel from lead capture through qualified lead, conversion, order/start, and retention/renewal

Marketing Analytics Manager

Payroll

• Assist in processing bi-weekly payroll for approximately 2300 employees in a multi-state environment using Workday
• Manage Payroll Inbox and Workday Help
• Maintain confidentiality and provide high level customer service to both internal and external customers
• Audit payroll before and after submission by pulling reports and using formulas to reconcile data
• Review time cards for hourly employees
• Prepare final and manual checks for employees as needed
• Accurately update, upload, and maintain employee records according to submitted action forms
• Understand company policies on various payroll-related topics
• Resolve payroll discrepancies by collecting and analyzing information
• Process all Verification of Employment paperwork for employees
• Monitor incoming payroll emails and respond or forward to appropriate department
• Assist in implementing and maintaining standard operating procedures for the payroll department
• Ensure compliance with federal and state payroll regulations
• Uphold standards of trust and integrity due to access to sensitive information.

Payroll Analyst II

Account Manager

• As a Territory Manager, you’ll team up with a Clinical Diabetes Sales Specialist to bring our innovative insulin pump therapy to patients and providers in your community.
• Leverage your industry sales experience to meet or exceed sales goals through strategic business planning and customer identification.
• Drive business growth by creating and executing smart territory plans.
• Spot opportunities, open doors, and build lasting partnerships with healthcare professionals (MDs, DOs, RNs, CDEs, RPhs, etc.) to create value.
• Deliver product education and ongoing support to providers, patients, and clinical educators.
• Represent Tandem at events, conventions, and community outreach.
• Collaborate with internal teams to ensure smooth sales and customer experiences.

Territory Manager

Sales

• Responsible for managing inbound queue calls, responding to inquiries, placing and receiving sales calls to new and existing pump customers.
• Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process.
• Understands customers’ underlying needs or issues and provides information regarding products & services while creating an excellent customer experience.
• Assists in the completion of customer orders through the insurance verification process.
• Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills, product and industry knowledge.
• Provide product education to customers as they contact Tandem to support their therapeutic needs and goals.
• Communicates with potential customers (by phone, email, SMS, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Documents interactions, calls, and lead information, initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Converts competitor pump users to Tandem products.

Inbound Pump Sales Specialist

• Manage a pipeline of new and renewal customers through outbound calls
• Handle inbound calls to provide support, product information, and start the sales process
• Follow developed sales scripts while listening to patient concerns
• Communicate with customers using foundational knowledge of pump therapy to highlight core product features
• Understand and convey basic insurance coverage and co-pay expectations
• Use CRM to document interactions, guided by reminders and scripts
• Maintain HIPAA compliance and avoid any disclosure of protected information
• Track personal call and sales metrics with guidance
• Follow structured work priorities using established daily workflow templates

Pump Sales Associate Specialist

Reimbursement Specialist

• Assure all insurance claims are processed timely, accurately, and efficiently
• Secure payments from both contracted and non-contracted insurance entities as well as customers
• Work closely with Customer Sales Support to assure data accuracy and communication of requirements from health insurance plans
• Review medical criteria to assure patient documentation meets standards
• Carefully review all patient related data and documentation for accuracy prior to claim submission
• Create and submit healthcare claims to insurance companies
• Communicate with patients to advise on status of insurance claims, as necessary
• Contact patients regarding collection of outstanding invoices
• Field inbound calls from patients regarding inquiries related to insurance claims
• Make outbound investigational calls to insurance providers to determine status of outstanding claims
• Negotiate structured payment plans
• Access CRM to receive and provide up to date patient claim information
• Keep up to date with specifications on all of Tandem products and services
• Confirm completion of required training plan before assuming job responsibilities
• Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements

Customer Success Manager

• Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers
• Determines the need of each contact with the goal of achieving the best resolution
• Document every call into a Client Relationship Management (CRM) system
• Converse with customers in an empathetic and supportive manner to promote the most precise information relating to the issue
• Acts as subject matter expert on matters related to technical, sales, or supplies support and handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental Standard Operating Procedures SOPs
• Responds timely to resolve inbound customer calls
• May offer chat and outbound call support through the same support line
• Using approved communication guidelines, responds to customer concerns or inquiries
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests
• Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation
• Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system
• Identifies potential health and safety issues with products and follows appropriate internal notification procedures
• Uses knowledge to propose recommended improvements to customer related processes and materials
• Acts as a customer advocate to represent customer needs internally
• Confirms completion of required training plan before assuming job responsibilities
• Consistently meets or exceeds relevant Customer Care metrics which may include accuracy, call monitoring, and schedule adherence requirements
• Complies with department’s attendance policy
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements
• Ability to handle calls in general CTS or CSS queues as needed
• Provides second level product support to CTS or CSS Specialists as required

Customer Success Lead – Temporary

• Team up with a Clinical Diabetes Sales Specialist to bring innovative insulin pump therapy to patients and providers
• Leverage industry sales experience to meet or exceed sales goals through strategic business planning and customer identification
• Drive business growth by creating and executing smart territory plans
• Spot opportunities, open doors, and build lasting partnerships with healthcare professionals
• Leverage advanced sales methodologies—including the Challenger Selling Model and Strategic Account Management
• Deliver product education and ongoing support to providers, patients, and clinical educators
• Collaborate with internal teams to ensure smooth sales and customer experiences

Analyst

• Support corporate shipment and inventory fulfillment needs
• Manage and continuously improve global logistics processes
• Maintain order-to-cash management and contribute to global footprint optimisation
• Provide analytical support for inventory management
• Manage third-party logistics providers
• Serve as a liaison between 3PL providers and internal teams
• Develop, implement, and maintain service contracts
• Lead negotiations and manage relationships with logistics partners
• Support evaluation of third-party quotations
• Administer logistics-related systems and support new procedures

Logistics and Distribution Analyst

Customer Support

• Responsible for proactively contacting leads, responding to inquiries, placing sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generating new business from remote geographic areas.
• Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process.
• Responsible for managing the insurance verification processes for Tandem Diabetes Care within an assigned region.
• Collects patient information data and documentation for rapid authorization of payment from the insured’s health insurance and government funded plans.
• Understands customers’ underlying needs or issues and provides information regarding products & services.
• Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills and product knowledge.
• Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators.
• Manage incoming queue calls. Must be flexible to interchange the inside sales and insurance verification responsibilities based on business need quarter to quarter.

Customer Sales Support Specialist, Bilingual – French/English

Operations

• Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families
• Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible
• Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time
• Coordinate replacement coverage quickly while maintaining a positive client experience
• Match caregivers to clients based on personality, skillset, availability, and family preferences
• Conduct client onboarding calls and prepare caregivers thoroughly for new assignments
• Coach caregivers on client-specific expectations, care plans, and performance concerns
• Manage client concerns, complaints, and service recovery situations with professionalism and urgency
• Proactively check in with families to identify changes in needs before they become larger problems
• Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand
• Review caregiver visit notes and identify trends, gaps, or opportunities for improvement
• Document all communication, schedule changes, client updates, and action items accurately and consistently
• Think critically and make judgment calls independently while escalating concerns appropriately

Care Coordinator – Home Care Operations

Marketing

• Owns the end-to-end measurement and insights approach for healthcare provider (HCP) marketing and patient marketing from awareness and engagement through lead capture, qualification, field conversion, therapy starts/orders, and retention/renewal
• Builds and owns a single measurement framework across (HCP) and patient journeys that connects marketing touchpoints to commercial outcomes (e.g., qualified leads, referral/pipeline proxies, orders/starts, renewals)
• Standardizes key performance indicator (KPI) definitions and calculation logic with the Center of Excellence and Commercial Analytics leaders
• Establishes a weekly operating view and a monthly executive scorecard
• Designs and maintains a transparent, world class attribution approach across channels and activities
• Drives the roadmap from rules-based attribution to multi-touch approaches to incrementality/causal measurement
• Partners with Finance/Marketing leadership to build return on investment (ROI) frameworks that inform budget allocation, channel mix decisions, and marginal ROI discussions
• Develops and improves segmentation/targeting strategies for HCPs and patients
• Creates and operationalizes lead scoring/propensity models and journey triggers
• Translates insights into execution via customer relationship management (CRM) systems and marketing automation platforms
• Maps and measures the patient funnel end-to-end; identifies where/why patients stall or drop
• Sizes the biggest conversion and efficiency opportunities and translate into prioritized actions with clear owners and expected impact
• Owns measurement readiness: campaign taxonomy, tagging standards (UTMs), event definitions, instrumentation strategy, and data quality monitoring
• Partners with IT/Data/COE to build scalable assets
• Ensures analytics practices align with regulated environment expectations
• Delivers executive-ready insights

Director, Marketing Analytics

• Drive sales performance across your assigned territory, meeting or exceeding targets.
• Build trusted relationships with endocrinologists, diabetes educators, and key opinion leaders.
• Deliver engaging product training and education to healthcare professionals and patients.
• Act as a clinical expert in Type 1 diabetes management and insulin pump therapy.
• Identify new business opportunities and expand Tandem’s presence in the diabetes community.
• Collaborate with cross-functional teams to deliver an exceptional customer experience.

Clinical Diabetes Sales Specialist

Administration

• Process purchase orders, contracts, and third-party event requests
• Organise logistics for sales training sessions, team meetings, and marketing events
• Provide hands-on administrative support to brand operations and sales leadership
• Collaborate across departments and with external partners and vendors
• Track and report departmental budgets in collaboration with Finance

Sales and Marketing Administrator

• Directly responsible for the promotion of Tandem Diabetes products and services within an assigned Territory
• Identify potential customers and develop business relationships to facilitate sales
• Provide account sales support and education on insulin pump therapy
• Drive business growth by creating and executing smart territory plans
• Build partnerships with healthcare professionals to create value
• Deliver product education and ongoing support to providers and patients
• Represent Tandem at events and community outreach
• Ensure compliance with company policies and regulatory requirements