Inbound Pump Sales Specialist

Tandem Diabetes Care

Inbound Pump Sales Specialist managing inbound calls and sales inquiries for Tandem Diabetes Care. Providing education and support for customers using diabetes management products.

Posted 6/30/2026full-timeSan Diego • California • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Responsible for managing inbound queue calls, responding to inquiries, placing and receiving sales calls to new and existing pump customers.
Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process.
Understands customers’ underlying needs or issues and provides information regarding products & services while creating an excellent customer experience.
Assists in the completion of customer orders through the insurance verification process.
Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills, product and industry knowledge.
Provide product education to customers as they contact Tandem to support their therapeutic needs and goals.
Communicates with potential customers (by phone, email, SMS, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
Documents interactions, calls, and lead information, initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
Delivers superior front-line customer support by adhering to customer and sales support procedures.
Converts competitor pump users to Tandem products.

Requirements

What you’ll need

Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
Ability to successfully multi-task and manage competing priorities.
Bilingual English/Spanish preferred.
Minimum certifications/educational level: Bachelor’s Degree or equivalent combination of education and applicable job experience.
Minimum experience: 1-year recent experience interfacing with customers in a sales support role including a combination of: Experience in field sales or telesales experience in medical device, technology or similar field. Experience in patient diabetes education.

Benefits

Comp & perks

Health care benefits such as medical, dental, vision available your first day
Health savings accounts and flexible saving accounts
11 paid holidays per year
Minimum of 20 days of paid time off (with accrual starting on day 1)
Access to a 401k plan with company match
Employee Stock Purchase plan
Bonus and a robust benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales Call ManagementInsurance VerificationDocumenting Customer InteractionsPatient EducationMulti-tasking

Soft Skills

Effective CommunicationCustomer ServiceProblem ResolutionTime Management

Certifications

Bachelor’s Degree