Pump Sales Associate Specialist

Tandem Diabetes Care

Pump Sales Associate Specialist converting leads and managing customer relationships in diabetes technology. Responsible for sales processes and maintaining patient-focused communication.

Posted 6/30/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer interactions and sales processes within the medical device industry, with a strong focus on patient education and compliance with HIPAA regulations. Proficient in utilizing CRM systems and maintaining sales metrics in a fast-paced environment.

Highest-signal resume keywords

Customer Relationship Management (CRM)Sales Support ExperiencePatient Diabetes EducationBilingual English/SpanishHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AccountabilityOutbound CallingInbound Call SupportSales Script AdherenceInsurance Coverage UnderstandingCall Metrics TrackingMedical Device KnowledgePump Therapy Knowledge

Soft Skills

Communication SkillsListening SkillsOrganizational Skills

Tools & Technologies

MS OfficeInternet Navigation

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Medical DeviceTelesalesField SalesSales ProcessCustomer Support

About the role

Key responsibilities & impact

Manage a pipeline of new and renewal customers through outbound calls
Handle inbound calls to provide support, product information, and start the sales process
Follow developed sales scripts while listening to patient concerns
Communicate with customers using foundational knowledge of pump therapy to highlight core product features
Understand and convey basic insurance coverage and co-pay expectations
Use CRM to document interactions, guided by reminders and scripts
Maintain HIPAA compliance and avoid any disclosure of protected information
Track personal call and sales metrics with guidance
Follow structured work priorities using established daily workflow templates

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education and applicable job experience
1-year recent experience interfacing with customers in a sales support role including a combination of:
Experience in field sales or telesales experience in medical device, technology, or similar field
Experience being accountable for sales quotas in a challenging, fast paced, changing environment
Experience in patient diabetes education
Bilingual English/Spanish preferred
Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems

Benefits

Comp & perks

Health care benefits such as medical, dental, vision available your first day
Health savings accounts and flexible saving accounts
11 paid holidays per year
Minimum of 20 days of paid time off (with accrual starting on day 1)
Access to a 401k plan with company match
Employee Stock Purchase plan