Pump Sales Associate

Tandem Diabetes Care

Pump Sales Associate Specialist managing a defined territory pipeline by converting leads into opportunities for diabetes technology. Focused on empathy-driven conversations to meet patient needs.

Posted 7/18/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer interactions and sales processes within the medical device sector, with a strong focus on diabetes education and compliance with HIPAA regulations. Proficient in using CRM systems to track performance metrics and maintain effective communication with customers.

Highest-signal resume keywords

Customer Relationship Management (CRM)Diabetes EducationSales Quota AccountabilityHIPAA ComplianceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SupportTelesales ExperienceDocumentation SkillsInsurance KnowledgeMedical Device Knowledge

Soft Skills

Effective CommunicationEmpathyProblem Solving

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Durable Medical EquipmentHealth Insurance ProvidersReimbursement PoliciesPatient ConcernsSales Metrics

About the role

Key responsibilities & impact

Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order
Handle inbound calls to provide support, product information, and start the sales process
Follow developed sales scripts and demonstrate basic empathy while listening to patient concerns
Communicate with customers using foundational knowledge of pump therapy to highlight core product features
Understand and convey basic insurance coverage and co-pay expectations
Use CRM to document interactions, guided by reminders and scripts
Maintain HIPAA compliance and avoid any disclosure of protected information
Know daily targets (calls, connections) and begin tracking performance consistently
Manage calls efficiently to meet baseline call volume and conversion metrics
Track personal call and sales metrics with guidance
Support prescriber paperwork with basic documentation knowledge

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education and applicable job experience
1-year recent experience interfacing with customers in a sales support role
Experience in field sales or telesales experience in medical device, technology, or similar field
Experience being accountable for sales quotas in a challenging, fast paced, changing environment
Experience in patient diabetes education
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone
Experience and knowledge of diabetes is preferred
Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred
Demonstrated ability to effectively communicate over the phone, email, or text with customers to resolve issues and answer questions according to department protocols and requirements
Bilingual English/Spanish preferred

Benefits

Comp & perks

Health care benefits such as medical, dental, vision
Health savings accounts and flexible saving accounts
11 paid holidays per year
Minimum of 20 days of paid time off (with accrual starting on day 1)
Access to a 401k plan with company match
Employee Stock Purchase plan