ShipBob, Inc.

Operations

• Support the ShipBob SFN Partner Relationship team with data and research to better support the merchant and SFN experience.
• Manage all SFN communications through alignment with stakeholder and managing the Jira ticket request que.
• Collaborate with the B2B team on all B2B Quality Issue communications to be sent to the SFN Partner.
• Manager ShipBob Supplier Corrective Action requests for SFN Partner sites that are not executing to process.
• Utilize PowerBi to collect needed information for Monthly and Quarterly Business Reviews
• Manage the SFN Lost and Damaged Goods Claim communications process and the sending out of the claims.
• Manage IT equipment procurement and warranty information for new SFN Partner pre-implementations.
• Own the SFN Partner Relationship Jira escalation ticketing process and manage the timelines of completion for the team and other stakeholders.
• Manage the SFN Partner Certificate of Insurance portal and outreach to SFN Partners.
• Manage corrugate and packaging material procurement for new SFN Partner pre-implementation.
• Support SFN Partner Relationship Manager with new SFN Partner pre-implementations which actions such as but not limited to corrugate sourcing, IT equipment procurement, and FMS creation through Monday.com
• Manage new assigned projects to the SFN Partner Relationship team which includes all timelines, updates, and any extensions.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.

Operations Coordinator

• The Director of Sort Center Operations will own the end-to-end operations of ShipBob’s Sort Center network. This leader will oversee four Sort Centers across North America that process volume generated by our spoke sites and Innovation Centers.
• Responsible for driving operational excellence, ensuring delivery estimation accuracy, scaling network capabilities, and enabling world-class merchant and customer experiences.
• Report to the Sr Director of Operations and work closely with Product, Supply Chain, and the Transportation team to deliver ShipBob’s growth goals.
• Network Leadership: Lead the end-to-end operations across all North American sites, ensuring consistent execution and scalable processes.
• Operational Excellence: Drive accuracy in delivery estimation and reliability of outbound shipments to enhance merchant and customer satisfaction.
• Scaling & Growth: Develop and implement strategies to support rapid expansion of the Sort Center Network in line with business demand.
• Cross-Functional Partnership: Collaborate with Technology, Product and Supply Chain teams to optimize system performance, improve forecasting, and integrate new capabilities.
• Process Innovation: Identify and implement process improvement that reduce cost per package, increase throughput, and improve on-time performance.
• Team Development: Recruit, mentor, and develop high-performing operations leaders at each Sort Center.
• Data & Metrics: Define KPIs, monitor performance, and use analytics to drive decision making and accountability.
• Merchant-Centric Mindset: Serve as the voice of the merchant in operations-ensuring service levels, transparency and reliability remain at the highest standards.

Director, Sort Center Operations

Solutions Engineer

• Join ShipBob’s Revenue team to understand mid-market clients' strategic needs and deliver value
• Partner with Sales, Implementation and Success teams to align merchants' business objectives and technical requirements with technical solutions
• Act as a trusted advisor demonstrating the platform’s full potential tailored to merchant needs and industry segment
• Support sales stages including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations
• Own technical discovery by immersing in merchants’ technical environments to uncover opportunities and guide scalable solution design
• Develop and communicate technical vision and implementation roadmaps to ensure timely, on-budget product launches
• Lead cross-functional execution partnering with Implementation Specialists to ensure flawless delivery and accountability
• Maintain deep expertise in industry trends, ShipBob service offerings, and competitive differentiators
• Evangelize new product features with customers and provide feedback to inform product strategy
• Perform additional duties and responsibilities as necessary
• Reports to the Manager, Solutions Engineering

Account Manager

• Oversee and grow the Partner Manager team responsible for onboarding, activating, and growing revenue-driving partnerships in the U.S.
• Report directly to the VP of Partnerships and execute against strategic goals across technology, logistics, and agency partner programs
• Turn high-potential partnerships into repeatable, revenue-generating motions through cross-functional collaboration with Sales, Solutions, Marketing, Product, and Operations
• Manage partner relationships, collaborate with partner counterparts, and ensure joint accountability
• Track and measure partner performance using scorecards, dashboards, and feedback loops aligned to pipeline and revenue goals
• Execute co-selling and co-marketing plays with sales, BDR, and marketing teams to drive qualified pipeline and accelerate sales cycles
• Support account-based partner plays including field marketing, events, target list alignment, outbound campaign coordination, and sales training on partner value props
• Remove friction in deals involving integrations or partner service providers through pre-sales guidance and internal coordination
• Collaborate with Solutions Architecture and Product to scope, pilot, and operationalize high-impact integrations and work with Product Marketing and Sales Enablement to merchandize integrations
• Monitor merchant adoption and satisfaction of partner integrations and escalate blockers as needed
• Partner with Sales, Customer Success, and Solutions teams to ensure smooth handoffs between ShipBob and partners throughout the merchant lifecycle
• Support Marketing and Partner Marketing with campaigns, events, webinars, and case studies featuring top U.S. partners
• Own weekly, monthly, and quarterly partner performance reporting and collaborate with RevOps to refine partner attribution, influence tracking, and forecasting tools
• Use data to guide partner investment decisions and drive continuous improvement within the team

Senior Manager, Partnerships

Business Development Rep

• Develop logistical solutions for small to medium-sized businesses using ShipBob's services
• Evaluate each merchant's unique business needs and collaborate with Account Executives to close deals
• Prospect via high volume of outbound cold calls, emails and social selling
• Identify client needs by assessing current fulfillment methods and determine fit for ShipBob
• Schedule demos with potential merchants and Account Executives
• Achieve daily activity requirements and accurately track merchant interactions in tracking system
• Report to manager/team lead to strategize more effective prospecting methods
• Consistently exceed monthly and annual quota
• Additional duties and responsibilities as necessary

Business Development Representative

• Develop logistical solutions for mid-market businesses using ShipBob's full suite of services
• Strategically construct outreach and set qualified meetings that convert to closed deals for Mid-Market Account Executives
• Identify, research, and qualify new opportunities weekly, adding 10+ prospects per day
• High-volume outbound cold calls, emails and social selling (e.g., >40 dials, 5 connected calls, 20+ minutes talk time daily)
• Research potential enterprise customers using LinkedIn, CRM systems, and industry databases
• Engage with decision makers to assess fulfillment methods and determine fit
• Make recommendations for merchants who do not fit the box
• Schedule demos with potential merchants and Account Executives
• Track merchant interactions and achieve daily activity requirements in designated tracking system
• Consistently exceed monthly and annual quota
• Stay informed about industry trends, competitors, and evolving needs of enterprise clients
• Perform additional duties as necessary

Business Development Representative – Mid Market

Analyst

• Establish the vision, best practices, and standards for planning and order management for a large-scale B2B / D2C fulfillment operation
• Transform both merchant and operator requirements into tools that optimize for cost while nailing on-time execution
• Build fast and iterate faster – deliver iterative planning tools and process improvements
• Work with analytics and engineering teams to understand available data and build scripts
• Work with product teams to scale work to the network level
• Develop centralized reporting solutions to support standard work and accurate data publication
• Maintain high levels of controllership and documentation over queries, scripts, and model logic
• Partner directly with senior leadership (Director through VP) to ensure work supports merchant and ShipBob success
• Coordinate between FC Operations and external merchant partner planning teams for inbound and outbound workloads
• Spend time on the floor to understand operational translation and present work to senior leadership

Senior Production Planning Analyst

Account Executive

• Serve as Account Executive for Mid-Market merchants to match ShipBob’s global capabilities to merchant growth goals.
• Creatively connect with potential customers (self-sourced and pre-vetted) to assess fit.
• Work with Sales Engineer to construct full-stack solutions.
• Collaborate with pricing and analytics to ensure competitive pricing and maintain margins.
• Identify customer business nuances and consult on partners and integrations.
• Follow Mid-Market Sales Process and move customers through a 6–12-month sales cycle efficiently.
• Negotiate contract terms and partnership agreements.
• Maintain an updated, clean pipeline and CRM notes for accurate forecasting.
• Provide feedback to management and facilitate handoff to post-sales team.
• Report to the Manager, Client Acquisition and perform additional duties as necessary.

Account Executive, Mid-Market

• Creatively connect with potential customers, both self-sourced and pre-vetted by the Business Development or Partnerships team, to understand the Merchant's goals and determine a mutual fit.
• Work with Sales Engineer to construct a full stack solution for potential customers.
• Work with pricing and analytics teams to ensure competitive pricing while maintaining positive margins.
• Identify the nuances of customer’s business and consult on partners and integrations which could help facilitate a partnership with ShipBob as well as greater efficiencies for the business.
• Follow Mid-Market Sales Process, keeping up with any iterations made by the business.
• Move customers efficiently through the sales process, ensuring all expectations are properly set and understood.
• Negotiate contract terms and general partnership agreements.
• Have a thorough understanding of both our tech offerings and Operational capabilities.
• Maintain an updated, clean and thorough pipeline to ensure proper forecasting and up to date CRM notes so account status is clear.
• Provide feedback to management to continue to improve the sales process and Merchant experience.
• Facilitate proper handoff to the post sales team.
• Additional duties and responsibilities as necessary.
• Reports to the Director, Sales – Mid Market.

Account Executive – Mid-Market

Product Manager

• As a Product Manager at ShipBob you will own, manage, and execute your product roadmap to deliver value to ShipBob’s customers around the globe.
• Steer the growth of the B2B business by innovating on behalf of our merchants, fulfillment partners and retailers worldwide. Deliver go-to-market product strategy, lead successful initial launches, and facilitate the development of tools for efficient and compliant fulfillment and great merchant and retailer experience.
• Proactively gather industry and customer related information to build trust with customers and have engaging conversations.
• Gather, investigate and synthesize various data sources to measure impact of current products and to influence new product development.
• Prioritize, track, coordinate and communicate progress for strategic cross functional projects.
• Define and clearly prioritize a one year product roadmap that you can communicate across the business, recalibrating this roadmap once quarterly.
• Work in an ever changing environment and successfully communicate both verbally and in writing, across the team and other cross functional channels (your scrum team, customers and your managers).
• Create resources to solve complex problems. You are a constant purveyor of new and innovative technologies that can help teams succeed.
• Build a roadmap that demonstrates a vision that builds on existing product strengths while finding areas for innovation that fit clearly within the overall product vision.
• Be resourceful and scrappy - you can find the information you need to inspire decision making.
• Additional duties and responsibilities as necessary.

• Drive new business to attain revenue targets using self-sourcing techniques
• Self-source prospects using databases, online searches, cadences, marketing campaigns, referrals and other means
• Qualify prospects and sell ShipBob’s value propositions for operational fit
• Connect with potential customers (self-sourced and pre-vetted) to determine mutual fit
• Move customers efficiently through the sales process, set expectations, and manage short sales cycles
• Negotiate pricing, contract terms and partnership agreements
• Maintain thorough understanding of ShipBob’s tech offerings and operational capabilities
• Maintain an updated, clean pipeline and CRM notes for accurate forecasting
• Provide feedback to management to improve the sales process and Merchant experience
• Ensure proper handoff to the post-sales team
• Identify local market nuances and help improve processes, tools and documentation
• Additional duties and responsibilities as necessary
• Report to the Manager, Client Acquisition; target medium-sized ecommerce merchants in Spain

Financial Planning and Analysis

• Provide budgeting, forecasting, reporting, and business partner support for Operations, Merchant Care, and Merchant Success teams
• Analyze detailed labor, VCPU (variable cost per unit), site metrics and profitability
• Perform facility cost analysis, headcount and OPEX analysis and approvals
• Conduct month-end close analysis and prepare board and investor presentations
• Serve as main liaison between Finance and Operations to forecast, set targets, and measure operational cost performance
• Prepare monthly and quarterly financial reporting presentations for investors and the board highlighting key business metrics and variance to budget
• Prepare the annual operating plan by engaging with VPs to build plans and convert into the financial budget
• Collaborate with partners to strategize and report on weekly performance related to Operations
• Manage relationships with Operations to build bottoms up forecasts and provide areas of risks and opportunities
• Provide margin and COGS analysis and communicate findings to business partners
• Develop and improve financial models and procedures; automate and continuously improve files and processes
• Lead improvements in company strategy development and analyze/optimize investments behind key strategies
• Independently provide creative solutions to business needs and perform ad-hoc analysis as needed
• Mentor new coworkers and foster a collaborative, inclusive, high-performing environment
• Network with stakeholders across the company to understand key objectives and support achievement of goals
• Additional duties and responsibilities as necessary

FP&A Manager

Supply Chain

• Daily and weekly standard management in Excel, PowerBI, Salesforce, Merchant integrated WMS platforms, Outbound forecasting updates, and other mechanisms for Outbound order flow planning.
• Present regular forecasting updates to supply chain leadership, communicating key merchant volume deviations and risk mitigation measures.
• Work directly with the Forecasting management team to support alerts to Operations and Merchant teams and provide strategic recommendations.
• Liaise with Fulfillment Center Operations and external Merchant teams on Outbound orders, promotions, sales, and inventory impacts on forecast.
• Track new merchants and their projected outbound shipments tied to potential large influxes of orders.
• Use data informed reports and analyses to identify process failure/common issues within all forecasting support tasks.
• Provide support in running and maintaining the Outbound forecasting model and supporting other Supply Chain Forecasting models or duties as needed.
• Share knowledge with other teams, partner sites and management on effective practices, competitive intelligence, business opportunities and needs.
• Additional duties and responsibilities as necessary.

Supply Chain Analyst, Outbound

Technical Program Manager

• Lead and manage complex cross-functional data programs from concept through execution. Ensure timely delivery of data pipelines, platform enhancements, and analytics tools. Anticipate delivery risks, resolve blockers, and make strategic trade-offs in alignment with business needs.
• Drive alignment and collaboration across technical and non-technical teams. Navigate competing priorities and influence without authority to ensure business value is delivered.
• Establish repeatable processes for defining scope, managing dependencies, tracking delivery metrics, and maintaining quality across data programs. Champion data documentation, testing rigor, and observability as part of execution.
• Regularly communicate program status, risks, and outcomes to executive stakeholders. Translate complex data initiatives into clear, business-relevant updates.
• Identify inefficiencies in data program execution and operational workflows. Drive initiatives to improve data quality, platform reliability, and delivery velocity.
• Additional duties and responsibilities as necessary.

Data Analyst

• The Staff Revenue Data Analyst will join ShipBob's growing Revenue Operations team and be responsible for creating and maintaining Reports and Dashboard and doing various studies supporting strategic projects to support ShipBob's growth.
• A successful Staff Revenue Data Analyst delivers strategic insights by defining and evolving KPI frameworks, enabling better choices across Sales, Marketing, and Finance. This role partners with management, mentors analysts, and plays a key role in scaling data-informed practices across the org. This role reports to Manager, Revenue Analytics.
• Design, develop, and maintain scalable dashboards and reports in Power BI, enabling visibility into key revenue and operational metrics.
• Write efficient SQL queries and stored procedures to extract, transform, and validate data across systems.
• Identify trends, track performance, and recommend insights using a mix of analytics, statistics, and business context.
• Collaborate with cross-functional teams (Sales, Marketing, Finance, Ops) to understand business needs and deliver actionable insights.
• Manage enhancements to data infrastructure and processes to ensure data quality, accuracy, and accessibility at scale.
• Leverage visual components in Power BI to enhance trend identification and quickly surface areas of concern, enabling faster, data-informed actions.
• Become a subject matter expert on data sources and collection methodologies at ShipBob.
• Define, monitor, and optimize KPI frameworks to support management choices.
• Own the intake, resolution, and communication for ad hoc analytics requests via the ticketing system.
• Develop and maintain dataflows within Power BI Service to streamline data processing, ensure data consistency, and enable scalable, self-serve reporting across teams.

Staff Revenue Data Analyst

• Daily and weekly standard management in Excel, PowerBI, Salesforce, and other mechanisms for merchant placement validations, inventory fullness, and FC-storage bin map updates. Present regular forecasting updates to supply chain leadership, communicating key merchant volume deviations, new merchant placement, and risk mitigation measures to ensure all sites have sustainable growth plan that supports new merchant growth.
• Work directly with the Manager for Network & Capacity Planning to support alerts to Operations and Merchant teams and providing strategic recommendations for seamless solutions to ensure no barrier to continued new merchant growth within the growing FC network.
• Liaise with the Sales & Implementation teams on new merchant expectations and provide accurate current-state and future forecast numbers to supply chain leadership.
• Track new merchants and inbound shipments tied to potential large influxes of orders.
• Use data informed reports and analyses to identify process failure/ common issues within all forecasting, support tasks.
• Provide support in running and maintaining the storage capacity forecasting model and supporting other Supply Chain Forecasting models or duties as needed.
• Share knowledge with other teams, partner sites and management on best practices, competitive intelligence, business opportunities and needs.
• Additional duties and responsibilities as necessary.

Supply Chain Analyst, Capacity

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture.
Title: Director, Product Management (Merchant Tech)
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description: Spearhead development of product visions and strategies for merchant facing technology product suites; lead product managers; build technologies for product catalog, inventory, orders, distribution, allocation.
Reports to the Vice President, Product Management.
What you’ll do: Managing a team of seasoned product managers and guiding them through ambiguities to continue growth and development.
Building product visions and strategies for global merchant technology stacks.
Collaborating with various internal stakeholders to deliver enterprise level scalable solutions.
Engaging with merchants and external customers to drive alignment on the product roadmap.
Translating company OKRs into actions for product managers.
Additional duties and responsibilities as necessary.

Director, Product Management

Customer Success Manager

• Consultation: Understanding Merchant Needs and Goals.
• Upon account assignment, uncover what “success” means to a Merchant.
• Continually re-evaluate success criteria, needs, and goals of Merchants.
• Solutions: Facilitating Merchant Growth and Success.
• Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success.
• Adoption: Push Merchant Use of Key ShipBob Features.
• Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings.
• Risk Management: Nip Issues in the Bud.
• Actively monitor merchant health and take quick and decisive action to course-correct.
• Collaboration: Involve Key Stakeholders and Teams.
• Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
• Help dictate product and services road map to deliver greater impact to Merchant partners.
• Perform: Nail Key Performance Indicators (KPIs).
• NPS: foster Merchant advocacy by providing world class experience.
• Churn: contribute to ShipBob’s company growth through high merchant retention.
• Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services.
• Additional duties and responsibilities as necessary.