ShipBob, Inc.

Director, Sort Center Operations

ShipBob, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana

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Salary

💰 $131,450 - $175,266 per year

Job Level

Lead

About the role

  • The Director of Sort Center Operations will own the end-to-end operations of ShipBob’s Sort Center network. This leader will oversee four Sort Centers across North America that process volume generated by our spoke sites and Innovation Centers.
  • Responsible for driving operational excellence, ensuring delivery estimation accuracy, scaling network capabilities, and enabling world-class merchant and customer experiences.
  • Report to the Sr Director of Operations and work closely with Product, Supply Chain, and the Transportation team to deliver ShipBob’s growth goals.
  • Network Leadership: Lead the end-to-end operations across all North American sites, ensuring consistent execution and scalable processes.
  • Operational Excellence: Drive accuracy in delivery estimation and reliability of outbound shipments to enhance merchant and customer satisfaction.
  • Scaling & Growth: Develop and implement strategies to support rapid expansion of the Sort Center Network in line with business demand.
  • Cross-Functional Partnership: Collaborate with Technology, Product and Supply Chain teams to optimize system performance, improve forecasting, and integrate new capabilities.
  • Process Innovation: Identify and implement process improvement that reduce cost per package, increase throughput, and improve on-time performance.
  • Team Development: Recruit, mentor, and develop high-performing operations leaders at each Sort Center.
  • Data & Metrics: Define KPIs, monitor performance, and use analytics to drive decision making and accountability.
  • Merchant-Centric Mindset: Serve as the voice of the merchant in operations-ensuring service levels, transparency and reliability remain at the highest standards.

Requirements

  • 8-10+ years of progressive leadership experience in operations, logistics, or supply chain, ideally with multi-site responsibilities
  • Experience scaling high-growth operations, preferably in e-commerce fulfillment, parcel, or last mile logistics
  • Strong analytical and problem-solving skills; proven ability to leverage data to drive improvements
  • Strong leadership and communication skills with the ability to influence across all levels of the organization
  • Track record of building high-performing, engaged teams in a fast-paced environment
  • Deep understanding of network operations (hub-and-spoke, parcel sortation, or equivalent)
  • Will require up to 50% travel to sites.