ShipBob, Inc.

Customer Success Manager

• Consultation: Understanding Merchant Needs and Goals.
• Solutions: Facilitating Merchant Growth and Success.
• Adoption: Push Merchant Use of Key ShipBob Features.
• Risk Management: Nip Issues in the Bud.
• Collaboration: Involve Key Stakeholders and Teams.
• Perform: Nail Key Performance Indicators (KPIs).

Merchant Success Manager

Engineer

• Embed with our operational teams to observe workflows, uncover root causes, and identify where AI agents can meaningfully reduce friction
• Break down complex, manual processes into clean system flows and technical requirements
• Own the full lifecycle: observe → prototype → validate with domain experts → harden → productionize
• Build reliable systems with logging, retries, monitoring, and guardrails for edge cases
• Collaborate with Product and Engineering when automations interface with core systems; operate independently for everything else
• Validate solutions with domain experts and iterate quickly based on feedback
• Document and publish reusable modules into our Automation Hub that accelerate future automation projects
• Drive fast iteration: ship small, gather feedback, and improve quickly

Forward Deployed Engineer

Data Engineer

• Manage and Develop a High-Performing Team: Hire, mentor, and manage a team of Data Engineers. Provide clear goals, career development guidance, and ongoing performance feedback. Foster accountability, ownership, and engineering excellence.
• Own Data Engineering Execution: Oversee the design, development, and operation of scalable data pipelines and platform capabilities across our cloud data environment. Ensure reliable ingestion, transformation, and availability of structured and unstructured data.
• Enforce Platform Best Practices: Implement and enforce industry best practices for data modeling, pipeline orchestration, testing, monitoring, observability, and cost efficiency across Azure-based data infrastructure (ADLS, Databricks, and related tooling).
• Operational Excellence & Reliability: Define and manage SLAs for production data processes. Ensure high standards for data quality, reliability, and performance. Proactively identify risks and engineering bottlenecks before they impact the business.
• Collaborate Cross-Functionally: Partner with Analytics Engineering and business stakeholders (Finance, Operations, Product, Revenue) to translate business requirements into scalable technical solutions. Ensure alignment between engineering execution and business priorities.
• Support Governance & Compliance: Operationalize data governance, data protection, and compliance frameworks (including GDPR and other global requirements) in partnership with leadership. Ensure secure and responsible data management practices.
• Enable BI and AI/ML Capabilities: Ensure the data platform effectively supports analytics, reporting, machine learning, and AI workloads through well-structured, discoverable, and trusted datasets.
• Elevate Organizational Maturity: Improve engineering processes, documentation standards, code review rigor, deployment practices, and cross-team coordination to elevate the overall maturity of the Data Engineering function.
• Partner in Planning & Roadmapping: Collaborate with the Director of Data Engineering on roadmap planning, resource allocation, and prioritization to ensure successful execution of strategic initiatives.
• This role requires working overlapping hours with U.S.-based colleagues, including evening or overnight hours in India aligned to Central Standard Time (CST).
• Additional duties and responsibilities as necessary.

Manager, Data Engineering

Compliance

• Ensure compliance with UK and EU product safety requirements, including General Product Safety Regulation (GPSR), UKCA/CE marking, and labeling.
• Engage directly with Trading Standards and other authorities to resolve product safety inquiries, corrective actions, or compliance notifications.
• Maintain and monitor ShipBob’s registration and reporting obligations under the Fulfilment House Due Diligence Scheme (FHDDS), ensuring ongoing HMRC compliance.
• Serve as a regional Dangerous Goods (DG) subject matter expert, supporting safe handling, storage, and shipment of regulated items under ADR and IATA.
• Collaborate with Compliance, Operations, and Merchant Success teams to assess product risk, approve new merchants, and ensure compliant fulfillment processes.
• Support compliance training and awareness initiatives for UK staff and cross-functional teams.
• Assist in audit preparation and regulatory inspections by maintaining accurate documentation and evidence trails.
• Track regulatory changes in the UK and EU and communicate implications to stakeholders.

Senior Safety and Compliance Specialist

Technical Program Manager

• Define and drive program vision and strategy across engineering departments to support organizational goals such as large-scale, cross-team platform programs spanning load, regression, and performance testing, DevOps maturity, and infrastructure reliability.
• Oversee the planning, execution, and delivery of complex technical programs, ensuring scalability, security, and performance.
• Build and run cross-functional efforts through talent development, mentoring, and fostering collaboration.
• Champion innovation by integrating emerging practices and spearheading experimentation in program management, leveraging AI and other new technologies.
• Advocate for customer-centric approaches to deliver solutions that exceed expectations.
• Set the tone for operational excellence by promoting best practices, metrics, and continuous improvement mechanisms.
• Other duties/responsibilities as necessary.

Technical Program Manager – Lead

Implementation Specialist

• Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.
• Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.
• Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective.
• Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.
• Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.
• Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.

Operations Implementation Manager

Business Development Rep

• Guide new business by identifying and qualifying new leads that have come through the inbound funnel.
• Identify client’s needs through assessing their current fulfillment methods by phone, email or ShipBob's conversational platform-Intercom, and use discretionary judgment to assess if they are a fit for our business model.
• Make recommendations to sales management from merchants who do not “fit the box”.
• Schedule demos with potential merchants and Account Executives.
• Achieve daily activity requirements through inbound merchant contact and accurately track merchant interactions and information in the designated tracking system.
• Consistently meet & exceed monthly and annual quotas.
• Additional duties and responsibilities as necessary.

Business Development Representative – Inbound

• As a member of the ShipBob Team, you will...
• Grow with an Ownership Mindset by championing continuous learning and proactive innovation.
• Collaborate with Peers and Leaders alike, ensuring high standards and transparency across the board.
• Experience a High-Performance Culture and Clear Purpose, where success is measured in tangible ways.
• Be a strategic partner with the merchant, enabling their growth.
• Serve as an escalation point for Merchants and collaborate with the ShipBob team to meet success criteria.
• Build solid relationships through regular proactive health checks and correspondence.
• Manage a book of approximately 30 merchants (International markets) or work in tandem with a Merchant Success Manager on a team.
• Nail Key Performance Indicators (KPIs) including Revenue Retention, Logo Retention, and Churn.

Senior Merchant Success Manager

Supply Chain

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability.
• Within the first six months, you’ll work on projects focused on organizational expansion and effectiveness, warehouse operations and labor management, change management, leadership development, and high-performer retention strategies, HR metrics strategic utilization, international/global effectiveness, and HR operations optimization.
• Cultivate Relationships & Build Trust: Establishes credible and meaningful connections with senior leadership and key stakeholders, offering thought leadership through expert advice, strategic recommendations, and tailored solutions.
• Collaborates, Plans, & Aligns on Strategy: Assess and builds the strategy for ShipBob’s Global Supply Chain People objectives.
• Manages Ambiguity & Problem Solves: Proactively identifies and addresses corporate, warehouse, and global workforce challenges.
• Business Acumen: Maintains thorough awareness of their designated business units/client groups’ OKRs.
• Organizational Analysis & Design: Partners with senior leadership to create comprehensive workforce plans and organizational design.
• Change Management: Oversees change management efforts through organizational transformation.
• Talent Management: Partners with senior leaders to steer talent planning, succession strategies, performance management, and retention efforts.
• Data & Story Telling: Leverages HR data and business metrics to generate actionable insights.
• Creative Problem Solver: Bring design thinking and new ideas to proactively create solutions through collaboration.
• Investigates & Mitigates Risk: Supports their directs and the ER/Compliance Manager with employee investigations.
• Develops Talent: Uses the most effective leadership style with their direct reports to influence high-performance across their team.
• Builds Effective Teams: Responsible for the effectiveness, deliverables, and outcomes of ShipBob Global Supply Chain People Strategy & Operations team.
• Other duties/responsibilities as necessary.

Director, HRBP – Global Supply Chain

Manager

• Oversee and support a Merchant Care team focused on proactive outreach and high-impact escalations, including NPS, social media, and executive-level concerns.
• Spearhead the evolution and maturation of a proactive support model designed to identify and support at-risk merchants before issues escalate.
• Set clear expectations, hold firm boundaries, and ensure consistent execution while managing with fairness and respect.
• Coach, develop, and manage team members through change, ambiguity, and evolving processes.
• Analyze data, trends, and merchant signals to identify risks, surface insights, and inform decision-making and prioritization.
• Partner cross-functionally to deliver process improvements, close gaps, and influence changes that improve the merchant experience at scale.
• Get hands-on when needed, supporting complex cases, unblocking teams, and helping operationalize new workflows and programs.
• Continuously evaluate and improve escalation workflows to ensure they are scalable, effective, and aligned with business priorities.
• Foster alignment, shared accountability, and consistency across US and India-based teams.
• Translate ambiguity into clarity by helping define processes, success metrics, and operating norms for a growing program.
• Promote a culture of learning, ownership, and continuous improvement within the team.
• Serve as a subject matter expert on ShipBob’s platform, policies, and escalation processes.
• Ensure team actions and decisions align with ShipBob’s mission, values, and merchant-first mindset.
• Perform additional duties as needed.

Manager, Merchant Care

Procurement

• Build solid partnerships across all business units to identify and prioritize sourcing opportunities and projects.
• Steer cross-functional sourcing efforts and execute plans that align with business objectives.
• Provide data-driven insights, market intelligence, and feedback to influence sourcing strategies and vendor engagements.
• Advise all business units on best methods to achieve desired sourcing outcomes, with ability to clearly understand and articulate needs and successful outcomes.
• Actively seek to improve procurement processes for agility and scalability.
• Oversee change management initiatives required to implement process improvements effectively.
• Manage vendor relationships, ensuring optimal ongoing costs, service levels, long term value and risk mitigation.
• Review, redline, and negotiate contractual agreements across all categories ensuring favorable terms and mitigating unnecessary risks.
• Develop RFx documentation and plans and oversee assessment and selection as a result of comprehensive analysis, including in some cases build vs buy decisions.
• Work with compliance teams for ShipBob’s SOX, GMP, GFSI, SOC II and other regulatory requirements.
• Use data analytics, industry benchmarking and strategic sourcing methodologies to develop and execute sourcing strategies and identify savings and/or value adding opportunities.
• Additional duties and responsibilities as necessary.

Procurement Manager

Full-stack Engineer

• Own GTM Engineering initiatives from conception to delivery
• Identify, scope, and prioritize GTM Engineering opportunities with Sales, Marketing, and RevOps leadership.
• Translate business needs into clear technical requirements and delivery plans.
• Run GTM Engineering like product releases: design, build, QA, launch, measure, iterate.
• Build scalable automations and workflows across the GTM stack
• Build and maintain Clay workflows for enrichment, routing, segmentation, scoring, and trigger-based actions.
• Automate manual tasks that slow down revenue teams (research, list building, enrichment, lead management, CRM hygiene).
• Implement workflow orchestration across systems (Salesforce + intent tools + conversation intelligence + engagement tools).
• Create and operationalize an intent/signals engine
• Combine multiple signal sources into composite scoring models and actionable triggers (fit + intent + engagement + timing).
• Design automation logic that avoids “single-signal spam” and instead prioritizes high-quality, high-confidence actions.
• Improve speed-to-lead and account prioritization through reliable signal-based orchestration.
• Oversee cross-functional execution (and potentially people/vendors)
• Coordinate stakeholders across Sales, Marketing, RevOps, Enablement, and Data/Engineering.
• Manage project timelines, risks, dependencies, and stakeholder communication.
• Potentially manage junior GTM Engineers and/or third-party partners with clear delivery standards.

GTM Engineer

• Provide operational oversight and support of international B2B fulfillment across multiple regions, ensuring consistent execution of SLAs, compliance requirements, and merchant expectations.
• Oversee and performance-manage SFN partners through the OSM community, including setting expectations, reviewing operational KPIs, identifying systemic risks, and driving corrective action plans.
• Support labor forecasting and capacity planning for international B2B and VAS operations, partnering with SFN sites to align labor models to volume forecasts, seasonality, and complexity of work.
• Operationalize and commercialize new B2B solutions for both the SFN and merchants, translating product capabilities and process enhancements into scalable, revenue-ready operational models.
• Develop, standardize, and continuously improve international B2B & VAS SOPs, workflows, and operational guidelines, ensuring consistency while allowing for regional nuances.
• Design and deliver advanced virtual and on-site training programs for SFN partners, site leadership, and operational teams, with a focus on complex B2B workflows, compliance, and exception management.
• Act as an escalation point for complex international B2B operational issues, leading root cause analysis, cross-functional resolution, and long-term corrective actions.
• Pilot new processes or B2B-specific technology.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.