Control Tower Junior Associate

ShipBob, Inc.

Control Tower Junior Associate supporting midmarket merchants to enhance their success at ShipBob. Collaborating with the merchant success team to deliver significant value and building impactful partnerships.

Posted 7/13/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and customer success capabilities, with proficiency in creating Warehouse Receiving Orders and managing inventory transfers. Effective communication and multitasking skills are essential for ensuring a positive merchant experience and timely order fulfillment.

Highest-signal resume keywords

Account ManagementCustomer SuccessWarehouse Receiving Orders CreationInventory ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warehouse Receiving OrdersInventory TransfersB2B Order ManagementBill of Lading CreationParcel Shipping LabelsPowerBIExcelWord Processing

Soft Skills

Effective CommunicationMultitaskingProblem SolvingRelationship Building

Tools & Technologies

OpenDock NovaRetool

Industry Keywords

Fulfilled by AmazonQuality ControlShipping Coordination

About the role

Key responsibilities & impact

Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
Create and/or manage internal/external inventory transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet labels.
Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager.

Requirements

What you’ll need

1 to 2 years of experience in account management, sales, customer success.
Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while delivering results.
Ability to follow instructions and perform tasks.

Benefits

Comp & perks

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
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