Control Tower Associate

ShipBob, Inc.

Control Tower Associate supporting merchant operations at ShipBob. Processing orders and managing communications in Jira and Salesforce while maintaining high standards of service.

Posted 7/5/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Standard daily tasks to include the following work with clear SOPs for each task.
Process, track, and manage Jira tickets and Salesforce cases, escalating issues as needed to ensure timely follow-up, accurate resolution, a clearly defined path to resolution, and the best possible merchant experience.
Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications for direct and urgent messaging and Jira ticketing system for non urgent communication.
Follow-up with our fulfillment centers to ensure outbound packages are handed to carriers on a daily basis.
Follow up and complete supply chain operations tickets on a daily basis as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams.
Other Ad-hoc projects delegated by your direct manager

Requirements

What you’ll need

1-3 years’ experience working in a similar role.
Strong Communication, verbal and written.
Strong attention to detail.
Fun to work with. Share your personal interests with the rest of the team
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
Proactive work-ethic, and positive attitude.
Flexible hours, with an ideal shift from 6AM-3PM CST, 2-11 PM CST.
Willingness to learn something new everyday.

Benefits

Comp & perks

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JiraSalesforceSupply Chain OperationsSOP DevelopmentTicket Tracking

Soft Skills

Strong CommunicationAttention to DetailProactive Work-EthicPositive AttitudeTeam Collaboration